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GREAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! - thebigrut
Oil change and tire rotation an in & out deal. You guys always make my day. Look forward to seeing everyone in about a month. Thanks
Top Reviewed Specialists At This Dealership
Internet Sales Manager
New Car Sales
Friendly service - haslerigderrick
Manuel is a great service advisor I have dealt with him a few times when it came to my wife car. I look forward dealing with him in the future
New & Used Sales Executive
New & Used Sales
Pre-Owned Sales Associate
Above and Beyond! - Red Cat
Javier Tamez, Eddie Campbell and Chris Cordova went above and beyond the regular call of duty servicing my Jeep and its warranty issue! After receiving NO HELP from Fiat-Chrysler, it was Javier, Eddie, Chris and Forest Lane Chrysler Dodge Jeep Ram to the rescue! There are 3 jeep dealerships closer to where I live but will gladly pass them in order to return to Forest Lane CDJR for superior service!
Great Experience - Clint Miller
LD was fantastic to work with. He took great care of me and gave me a first class customer experience. I highly recommend him and Metroplex.
Internet Sales Consultant
Great experience - Raidermffl22
Oscar helped me with all of my needs. He went above and beyond. He deserves a pat on the back. Also friendly finance department and Sales Managers
2017 Acura ILX with Ed Lewis - David_G
To those interested, my experience with Ed Lewis at Huffines in Plano:
Shortly after inquiring about a vehicle online, Mr. Ed Lewis called me within 10 min, at the time it was 15 till 9:00 PM. He answered all questions over the phone as best he could with the information he had at the time including financing options, similar vehicles, availability, etc. I told him I could be over in 30 minutes.
He helped me look well at the vehicle in and out at my own comfort and helped look for any details. Gave me a test drive and answered more nit picky questions I had for him. Honestly I was a pest with the amount of questions, yet his politeness and professionalism not once wavered. All in all, the time it took to purchase my new vehicle was 2 hours.
Even after I found a small scratch of a detail days after, Ed told me he would take care of me and my new car on a day he had off. He brought in my vehicle, fixed any small details at no cost as well as providing me a means of transportation for my work. Even throughout the plates and registration, he kept me well updated by text and call!
Ed Lewis provided exceptional service of a gentleman and a scholar that in my opinion went above and beyond, providing me a great, safe, well market priced vehicle. I would recommend Mr. Ed Lewis' service for buying a vehicle to all my friends and family.
With Out Asking - mma mama
When I bought the truck I had 5 oil changes and tire rotations. I had completely forgotten I had the rotations. I came in for an oil change. When Megan sent the truck back, (without having to be asked) she took it on herself to have the tires rotated. In this day and age initiative is rare. The service manager Joseph has trained them well. When all you ever hear is the negative in reviews when someone goes the extra mile they should be recognized.
Great Experience - firstname.lastname@example.org
Everybody at the dealership was very helpful and nice. The finance office explained everything in great detail and even help me to decide to get a maintenance agreement for the car. A great experience all around I’m sure I’ll be back to buy something else .
Great customer service - Jochoa767
Yissell Medina was very straightforward and worked in a hassle free manner that I really appreciated. The sales team worked to earn my business and did not try to sell me things I did not want or ask for. Great job! I definitely recommend everyone visit Yissell Medina for a wonderful car buying experience.
Unprofessional - Angela Alaniz
I do not recommend this dealership to anyone the sales person and the managers are very unprofessional they say that they will put you in a vehicle and that’s a lie I was with the sales guy and I guess his manager called him and told him something he did not even reply one word to me he just walked off and left Standing there like a piece of trash and when I walked to my car I realize that he had the keys to my car..He didn’t even have the courtesy to give them back to me I had to ask him for them I guess he wanted me to walk home!👎🏼
Beware....Don’t repair your vehicle here! - NMRowlett
I took my car in for it not starting. They tell me it’s the fuel pump rely and they have to wire it in. Only changed rely but charged me for the whole job. I even have pictures or the area and when I called and asked they never returned my calls. They will scam you on repairs. Please watch out!!
I have done reviews on other sites and they say they want to talk. When they called me he said would call me back and never did. So the replies to reviews saying they want to resolve the issue is just more lies.
Hope this helps your decision on taking your vehicle into this place for any type of services.
Service - Unsatisfied
I used to love bringing my vehicles here, but now that Corey is gone, this place has gone to crap. Service advisors are clueless. Megan was okay to work with, and she can’t control what the jackwagons do in the back, but a little more communication would have been great. Phone rings off the hook while people stand around talking. Brought my truck in for a tire sensor issue and a new key fob programming and it’s still not done. 5 hours later, not done. Had an 8 o’clock appointment, first in line! What’s the sense in getting an appointment? Probably the two easiest things they had to do today! Just shameful!!!!!!!
Aaron is very arrogant. - Ph543
Worst experience. My husband and I came into dealership to purchase a Dodge Durango RT after corresponding with Aaron thru email. Aaron treated us like we were second grade customers and made several remarks that TRUMP is to blame for interest rates. Even though I had told him that our credit was good. He was very argumentative and even had a yelling match with my husband. I have previously bought 3 vehicles from them with no problems. I hate that one employee can change my view of this dealership but he was very unprofessional for an Internet salesman.
6 Days in Service Department and never looked at my Jeep - swarren
My Jeep was scheduled for a service appointment on Wednesday at an early drop-off. I left it at the dealership earlier than scheduled. I received a text within 2 hours of dropping off. By Friday I had heard no update, so I texted my contact as requested by the initial text. Saturday, the text had yet to be responded to, so I called. My first attempt to call was disconnected after being put on hold. On my second call, I was told that my Jeep would be looked at on Saturday or Monday, and I would be contacted with an update. By 5:00 PM Monday, I had not been contacted, so I called. After a 15 minute hold, I was told I could not be given a status or update. I asked if I should come pick up my car. I was told yes, that they close at 7:00 PM. I picked up my car and took it home having no work completed, no one ever contact me from the dealership for updates or a solution to repair it. My Jeep is still broken after never being looked at. I feel that my 6 days without my car was wasted. As a side note, when I went to pick up my car they could not find my "file" either. I guess I fell through the cracks.
Service Department - justwantedlicenseplates
I sat in the lane to be helped for 30 minutes, no one ever came to help, greet, or even to say I'll be with you in a minute. They were helping everyone around me though. All I needed was my license plates put on. I ended up leaving and going next door to the Hyundai dealers service department. They helped immediately. This is the second time I have tried to get help from Autonation Dodge service department and both times they have left me just sitting there so I know now not to go back.
Huffines Chrysler Jeep Dodge Ram Lewisville
Don Davis Dodge Chrysler Jeep
Pre-Owned Sales Manager
New Car Sales
New Car Sales Associate