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Great working with Vivian Vu, her Sales/Client expertise ! - sc9182
Want to thank and commend Vivian Vu for taking extra steps to assist and guide us in our 2018 sales/lease process! Great to work Vivian Vu, very passionate about her job, ensuring the buyer is extremely pleased with the advice and smooth transaction!
We've been very happy with the vehicle and leasing/purchasing choices presented, and Vivian helped easily deciphering the numbers in such a complex lease transaction (with multiple discounts stacked on top of the each other). We really thank Vivian, for her passion to help clients and do the sales (in-fact Vivian was more of an Advisor in guiding us thru, rather than typical pushy Sales!), and we give thumbs up for Sewell dealership in helping us towards our 2018 vehicle lease/purchase.
We came out very impressed how smooth the whole process turned-out to be! Thank to - Sales Director Steven Lamb (Sales Director) and Courtney Lucky (financing/business manager), and rest of the Sewell Buick/GMC teams have taken extra-steps, and special care -- literally 'bend over backwards' to make this deal happen that meet our strict financial needs – ensuring both vehicle suitability as well as financial budget. Kudos!
The dealership had Ice-Cream on this Saturday afternoon – with Free custom specialty Ice cream sandwiches made on-site and offered to the whole floor and all the customers. This made more of a family setting and helped lighten up what could be a tight sales floor. This turned out to be our icing on the cake, on top of our purchase! Did we mention, Free unlimited car washes/vacuum at any/all Sewell dealerships comes with this purchase!
This is TWICE in a three years Sewell family dealerships taking care of our vehicle needs, kudos Sewell family dealership guys!
Service Nathan Scott - Disappointed
I took my truck in for my routine service and open ticket problems. Nathan Scott called me and stated that this thing Refering to my vehicle is 4000 miles over on oil change and need a filter. I tried to explain that there is an open ticket . He didn’t want to hear it. If anything is wrong with an open ticket Take it back to them. I told him my truck was not over for oil change and that is why is was there... He said oh I did not know that...He never wrote it on the ticket. I was upset that nothing was addressed. My truck was not serviced . That was the main reason it was there. I Told him That was okay do not service and I will pick up my vehicle in a now. I come in he was rude and did not speak.I waited a while on him after I arrived he was very rude and angry. He repeated the statements dropped the pen on the counter. So he didn’t have to touch me. Told me I was going to listen to him I said I’m not and don’t have to... I asked for his Manager and told him he was being prejudice ... I left out going to my truck and he ran outside got up in my face screaming after I walked out... The workers had to get him . He was irate . I feel I was being prejudiced against Being a female . And Bullied . All of this is on video . I will Be filing a formal complaint BBB FCC and General Motors.
Bad Service - Roger08
Eddie Vargas the general manager of GatewayGMC offer bad service. I visited 4 other GMC dealerships and they value my trade in over $17k but Mr. Vargas was devaluating my trade in, he also did not wanted to sale me a car from his dealership even do I already have been approved for $49k. from my bank. The sales agent was great but the general manager offer bad service at all times.
Lie about the price - Duramax man
We did a deal was good they said they couldn't take anymore off the truck. Just happened to go in there website and found the same truck 2000 cheaper. That's poor business
Christa really sounds like she knows her stuff when she... - whittingtontexas
Christa really sounds like she knows her stuff when she wants to sell a car. She did not push us to buy something like most salespeople do. And I actually asked her about the "cash corral" and instead of trying to sell me something that was old and cruddy she actually cared about my safety and said that none of them were very dependable. If I'm looking for a Buick,GMC,or Pontiac,or even a good used car I will look here. I Commend her for actually putting safety ahead of price.
Frustrated trying to get my title... - Auto
Bought a car off Autotrader. Paid cash by wire transfer and a cc deposit. Flew my mechanic to inspect. Dealer was very accommodating as they spent several hours allowing my guy to check out. Even lifted it on a rack and had one on their mechanics available for questions. Salesman told me he would send my guy back with title. He didn't. Two weeks later I have no title. Where I live I have 7 days to register or there is penalty. Total frustration with this dealer! Life doesn't have to be so difficult.