Service Review - Rockdog
I just took my 17' Chevrolet 1500 HC in for a shudder while driving. Tyler in service listened to my description and asked great questions. We went for a test drive so he could better diagnose the issue. I have now picked it up, and the shudder is gone. Mariela got me into a loaner unit and took care of all the paper work while they worked on my pu. When I came to pick it up, It was fully explained what they completed to resolve the issue and all my questions were answered. This was covered under warranty, but I felt well taken care of. Thank you for the great service!
Top Reviewed Service Specialists At This Dealership
Service Solutions Advisor
Guest Concierge & A/P
Great Customer Service - BOH
THEY WERE VERY PROMPT WITH MY OIL CHANGE AND SERVICED TIRE MONITOR WARNING IN LESS THAN 24 HOURS, GREAT CUSTOMER SERVICE, FRIENDLY AND FAMILY ATMOSPHERE.
Recognized Change in your team!!! - CHRISTINEQUARLES_05
The guy that greeted me quickly. Very polite & sociable. The carwash team exceeded my expectations! I have not been satisfied with my car after bring washed there. So I stopped coming. How ever, Ethan Phillips did a grand job cleaning by truck yesterday!!! I wrote his name down because was not able to tip him but plan on coming back to tip him soon. There were a lot of new faces on & I commend the change!
Excellent Service - Iyeme
I call to service my 2007 Chevy Suburban and got an early appointment. Arrived and spoke to Michael. he was very courteous and patient with me, listening to explanation of the issues in my truck. He assured me that they would take good care of it. He also noted that he will come back to explain what the mechanics find before starting work on it. He did return after about 30 minutes and took his time to explain what needs to be done and the cost for each. He explained what was necessary and what we could leave as is. We reviewed the costs together and I made the decision. The truck was later brought out well done. I fell very happy with the services I received from the Dealership, especially given that I bought the truck from them in 2013 and never went back for services. I have been to several service centers but Heritage GMC at Rockwall made me feel at home and also very comfortable with the service. Michael Jordan is a great Representative and is sure to see me the next time for my service.
Oil change - Epj55
Quick, Freindly service as always on time with appointment listen to your needs and are always trying to earn your business Can’t be better!!!
Excellent service - Dac
Excellent service! Was completely satisfied with the work. And, they got me in and out in a timely
manner. I would recommend them to anyone else.
Oldtimers New Experience - jettplane
I remember it like it was yesterday.......I brought my vehicle in for routine service on a Saturday...read the paper, got coffee and was let's just say restless, I decided to sit in a car on the showroom floor that was pretty "sweet" I was in awe and just sat and watched the world go by me. It was over, I was in LOVE. This was "out of my box" it was a car. I don't like cars...then came Aaron. Did I mention I don't like to talk to car salesmen? Aaron is different, he LISTENS and UNDERSTANDS. I don't have time to talk, don't like it, wastes time....so Aaron respectfully asks me if he can text me. Then 4 days later I have a vehicle I LOVE. Aaron, is one of the most professional, understanding and I'm sure I could "google" more adjectives that you can describe him with to lease or purchase a vehicle.
I forgot to mention....I have NEVER leased a vehicle before until I talked with Aaron!
I have put quite a few miles on my06 GMC Yukon and it was... - #1RangerFan
I have put quite a few miles on my06 GMC Yukon and it was finally starting to require some attention. Being a female I'm not up to par on the service shops in the area so despite how overly priced my Dad warned me the dealerships service departments would be I resulted to taking it to Greenville GMC. I was prepared to pay whatever just for the convenience and "knowing" that I would be taken care of. I was surprised at how inexpensive they were on servicing the entire vehicle and they even rotated my tires for free! Also I was able to schedule an appointment with them online the next day.