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Great sales and service - Brandon79
I have done business with Lade Fordfor years. Great no pressure sales. Knowledgeable and friendly. Service department is small but top notch. Everyone was extremely helpful!
Sync update - tina1235
Brought my car in because the sync is not working meaning I can sync my phone, use my Navigation system, I can’t hardly change the temperature on my car due to it is touch screen and will not work. I find out the Software update is very large and for the service dept to update for you they Charge 130.00 for this update. An update that prevents the electronics of your vehicle not to work, my car is 2 years old and the main components don’t work. They basically told me to update myself and I did try but was unsuccessful. My car has a bumper to bumper warranty for 5 years or 75,000 miles which my car falls in this category and they still say not covered. Spoke with Steve the Manager who stated “what you want me to fix your car for FREE?” Uh yes under warranty yes I do he refused I explained I had purchased 11 vehicles from Tyler Ford and until this software update have never had a problem and if they want to take care of the customer this way then I would play the dirty way as well and write the review. So Tyler Ford after 20 years of business I will no longer purchase my vehicles through you. I will find a dealership that truly cares about the customer and goes the extra mile.
Friendly, professional, no pressure, treated human & not $$ - James
Cory Coleman & Adam Oliver are awesome! The entire buying process was like no other. Nice to be treated right & listened to. Avoid Peltier!! Buy McRae!
Sold me a lemon that died ONE DAY after purchase - Mobley
The lack of caring at this location is phenomenal. I went there because I was on a budget and found a little Nissan I could afford. The ad said “Runs great!” And the short test drive I took it on, it ran fine. One day after purchase and I can’t drive more than 15 miles without the engine shaking violently and the lights flashing like crazy. This was only last weekend! I reached out for some help and they would *maybe* do a diagnostic as long as I trade in my credit they put on my account to fix the hatchback handle (which I don’t understand, what is the point of a hatchback that doesn’t open….that should have been included and any other dealership would have been embarrassed that the client found such an obvious problem but their technicians didn’t.) At the moment I am heartbroken and having to beg rides to work and back because my two day old new purchase is dead in the water and the people who sold it to me will do NOTHING about it. Unless you are planning on buying a new vehicle, don’t go here. They talk big game about wanting you to have a great experience at Brinson but when it comes down to actually making that happen, they run and hide.
Awe service!!! - Danielle
Such crap service. I bought a brand new car that just shuts off in the middle of the road and I've waited all day to get a rental car or to hear something about my cat, and have yet to hear anything. Saying they are can't tell me anything. Awful. Awful I wouldn't recommend this place at all... to anyone!!!!