Good salesman, terrible service dept. - Brian
We bought a 2015 Yukon from this dealership. The salesman, Brennan, was great! Once we had the vehicle started noticing several issues. Heated seats not working properly so they fixed that. Took in several times for vibration. First time they told us they realigned it and checked tire balance. No change. Second time they told us they balanced again but this time we had a bent rim they couldn't fix. We bought vehicle like this, we did not damage it. They would not replace the rim, we had to buy another one. We even had the wheel and tire protection. Not covered because it still holds air. Then we wanted the brakes checked because vibration when braking. Everybody knows the first thing you check is the rotors. They told us we needed new brakes which we got because we were leaving to go to the mountains. No change, still vibrating. Took it back. "Oh, must be the rotors!" Duh, you should have checked them already! Scheduled an appointment to get rotors turned and wheel fixed. End of day comes and we heard nothing. Called and they said they haven't gotten to it yet because they were still busy from previous week. Why did we make an appointment then? They were no help! Friendly but no help at all! Then they couldn't even find a rim like ours. Turned out whoever owned before us put Cadillac 22's on it. Morgan GMC said they can get for $575. We found on Amazon for $375. Then we had to take it somewhere else to get put on! First and possibly last vehicle I buy from them. Oh, now we have a recall on the steering.... not looking forward to TRY getting that done!
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