Service Review - Rockdog
I just took my 17' Chevrolet 1500 HC in for a shudder while driving. Tyler in service listened to my description and asked great questions. We went for a test drive so he could better diagnose the issue. I have now picked it up, and the shudder is gone. Mariela got me into a loaner unit and took care of all the paper work while they worked on my pu. When I came to pick it up, It was fully explained what they completed to resolve the issue and all my questions were answered. This was covered under warranty, but I felt well taken care of. Thank you for the great service!
Top Reviewed Service Specialists At This Dealership
Service Solutions Advisor
Guest Concierge & A/P
Care Is An Understatement - Big Red
I had a great expierience. I came in for a state inspection while they were slammed with customers. I had my 1 year old son with me, (or my Crue man as I like to call him) his diaperbag, our lunch, and a couple drinks. My hands were full literally and figuratively.
I had forgotton my insurance card and I couldnt get a hold of anyone from my insurance company. I started to panic bc I was holding up the line, had a baby darting towards a showroom corvette, and sweet tea dripping all over the place.
A manager sprung into action by holding my son with a fatherly touch, he gave me a computer to access my insurance, and a salesman even came up and dialed a magic number that got me to an agent right away. It was a family environment to say the least and I felt a WOW factor as my inspection was done in minutes after handing over my documentation.
Ha Ha I'll definetly be back... if they will take me :/
ON TIME, QUICK SERVICE - deltabob
SERVICE WRITER COULD BE A LITTLE MORE INFORMATIONAL EXPLAINING WHAT WAS ACCOMPLISHED DURING THE SERVICE PROCESS. MORE INTERESTED IN GOSSIPING WITH THE CASHIER. HE MUST BE A NEW EMPLOYEE, MORE TRAINING REQUIRED.
Excellent service - Impala 123
My service man was awesome, and all employees that I encountered was extremely nice and helpful. Great teamwork!!! Recommend highly likely to friends and family
Awesome Experience - abiscamp2016
great service and everyone is nice and courteous. I would definitely recommend them to other people. Everyone in the service center are very helpful and they make sure you are very well taken care of.
Great place to get your Cadillac serviced - Dionna Smtih
Jewel is always friendly and helpful when I need my Cadillac serviced. This particular time I had an issue with my touch screen, needed a state inspection and my oil changed. She made sure that everything was taken care of and the service department worked efficiently to get my car back to me within 24 hours. I would recommend Moore service department to all of my friends and family. They are always friendly in person or over the phone.
Great - Jeepbuyer
I purchased a used jeep . I found it needed several minor things fixed on it. It was taken care of quickly and in a courteous manner.
Service advisor that does not listen to customer about his v - BAD Service at Munday Checrolet
Twice the service advisor does not communicate to customer. Does not communicate with customer concerning recall. Does work on vehicle without communicating with customer. # 2 Does not write down problem with brakes issue. Trys to give customer back vehicle after having it for 5hrs without fixing issue with brakes. Says brakes are in mint condition. Does not communicate/ fix grinding issue. I the customer instructed service advisor to put vehicle back up on the rack to show issue of vehicle. Later senior brake guy find the problem where as the junior tech did not find problem. No oversite of junior tech. This is a dealership. I expect them to know the chevy vehicles more so then any other shop, #3 Senior advisor does not speak to fellow coworkers when he comes in to work nor does he speak to customer after walking pass him twice. Customer met senior service advisor the day before. I do not recommend this dealership for service. You can purchase a vehicle their;however, I do not recommend the service department; however, i did have a better rapport with the two older service advisors (approximately 50 years of age). I will never come back there for service on any of my vehicles. After, being there for 5hrs. I got an oil change,car appraised and the brakes looked at once. the second time, i initiate to have car back on rack to look at brake issue. I only received a free loan vehicle and only 10 percent off for my troubles. I later decline service on my vehicle. The two older service advisors are the recommended persons to communicate and go to for service needs. if you have to take your vehicle there for service. I continue to see the older service type person are more responsible like Chick-fil-A employees at all the locations I been too. I been too five so far. I would appreciate this website correct the spelling of Chevrolet.
Horrible Service - Scott0860
Bought a new 2016 Colorado, right out the driveway had a/c problems. Truck 18 months old rear ended goes out. Dealership has a loaner program but didn’t have a loaner for me. They also waited until they had my truck in the shop to tell me that neither tech that works in this part of the truck were unable to come in due to the storm Harvey. If I would have been told that up front I would have taken the truck somewhere else. Then they didn’t have the parts! A 3 day job turned into 2 weeks. Very deceptive dealership!
Chris Lovelady and Service Department top rated!! - TracyfromOmaha
We were in Riverside Texas, June 2018, from Omaha, NE visiting family. My check engine light came on in my 2011 Chevy Cruze. We called Wiesner Chevrolet in Huntsville and Chris Lovelady went above and beyond to make sure we could get the car into their service department, get the warranty work approved (replacing entire turbo system), and have our car ready in a very timely matter so we could get home. The service mechanics and Mr. Lovelady are top notch and we are so appreciative of the extra effort they put in to getting my car fixed. I would definitely recommend Wiesner Chevrolet. Thanks again!!
Bad sales. Even worse after sale service - Richard17
They offered me half of what my car blue booked for. Had to walk out before they took me serious. Was there until midnight arguing over the truck before we came to an agreement. Then I schedule warranty/recall work and they didn’t even have the parts to do the repair and I live an hour and a half away. They closed early on me so I lost all my travel time as well as now I’ll have to take off work to drop off their rental to get mine back, and still have to come back to get the work done.
AVOID LIKE THE PLAGUE - MB nightmare
I went to this location based on the recommendation of MB North dealership. I was told since they were "convertible specialist" my car would wind up there regardless of where the body was done. My car had been vandalized and I thought it sounded reasonable to not have to go all over town.
After waiting 3 months, due to parts not ordered correctly, etc. I went to pick it up. Bob brings it around and I can tell immediately the top isn't right. His comment was it needed to stretch for a week. I've owned convertibles for 30 yrs, and while not a specialist, I know crappy work. Since the week was going to be the line drawn, I took it home. Thats where I found all the body work issues, glue, boot marks, rear window hanging out, top material tucked into grooves with a finger so it popped out if the top moved. ON the BBB site I finally found the GM's name Bill Sloan. I wrote him and was told it would be taken care of, they dropped the ball, etc. etc. The second pickup the top was repaired finally at a different shop, but the body work was still a mess. I have texted him about meeting tomorrow and have had no follow up. I am preparing letters to go to Autonation, MB North, and the TX AG since this is a nightmare. SAVE YOUR SANITY AND GO ANYWHERE ELSE.
Still trying to decide if I will stay loyal to Chevrolet - James Copeland
Dissatisfied with dealerships handling of request for a second key for Chevrolet Cruze purchased from them. Being a used vehicle even though costing thousands of dollars, the car came with only one key. They proceeded to explain my options on how I can spend money to get another key. After over thirty years of loyalty to Chevrolet, I am seriously considering if I will purchase my next new vehicle from them.
Charges for unecessary work - unhappy123
We took our vehicle in because it was running roughly. They said it was only running on 5 of 6 cylinders, it was ok to drive home, and to bring it back in the morning. The said it would cost $750 to repair. I blindly done business with them for over 30 years. We asked a friend of ours in the car business to take a look at what they where going to do. He said a lot of it didn't make sense and he would take a quick look at it. A long story short, it took him about an hour total, only having to replace a coil pack, $47.
Our Suburban was towed to the Bacon Chevrolet in... - Mendy Wright
Our Suburban was towed to the Bacon Chevrolet in Palestine. The first 2 times I called, no one ever picked up the phone after I was transferred. The third call, I finally got to talk to someone who told me they did not have time to even look at the car and there was nothing they could do and could not provide a rent car until a mechanic looked at it. (we live 3.5 hours away) They got it to start and told us it was just the battery. We were 3 miles down the road with the stabiltrak and traction control light began to come on again and then the check engine light came on about an hour later. It would not start once we returned home and turned the vehicle off. I took it to another dealership this morning that has much better customer service.
Terrible Service - jvv357
I brought my car in for transmission work. After 3wks and multiple phone calls I finally was told I needed a new transmission. They cut me a deal on labor from $105-$95. Bad part is I should have let them charge me $105. They charged me 10hrs labor for a job that everyone else in the industry charges 8hrs or less. $1400 for the transmission which they marked up over $600. Wow!! Finally after 6wks I got my car back and they had the nerve to ask if I wanted them to do some other work. If your vehicle is not in for warranty work, you better get pricing up front and do a little research before you say O.K. First and Last time I use them. Almost forgot, the core price they quoted was not the truth either.
Sales n service are EXCEPTIONAL!! OUTSTANDING! - Kaym2222
The owners are wonderful people! They are always friendly,kind, and very trustworthy! I have total trust in them!! Their sales people are the same way. Michael and Amy Cutshaw make you feel at home when you come there! The service department is just as great!!! Dale and Jessie run that service department with superior skills! They know their job and can get you an answer quickly!
Cody and Jessica in service are unpleasant - Jessbowen
My boyfriend had a censor go out on his 2014 Chevy Cruze and it was towed into Granger on Friday. He called in today to check up and see if they came up with a final diagnostic on the car. The advisor Cody called back saying that they are unable to drive the car because the tires are bald and offered us a quote on new tires. You're telling me that a 2014 that was purchased a year ago this month tires are so bald that you are unable to drive the vehicle and can't touch it because the tires are too bald? I'm baffled. I work for a dealership in Silsbee and our techs have to drive beater cars with 200,000+ miles and transmission issues for a UCI and you want to tell me that your techs are worried about bald tires? HORRIBLE CUSTOMER SERVICE. Jessica in the service department told me they expect gas in the car and the car to be safe on the road in order to service it. ISN'T THAT WHAT A SERVICE DEPARTMENT IS FOR, TO MAKE THE CAR SAFE ON THE ROAD? If cowboy had a tech for the issue we are experiencing I would have had him go the extra mile to go there. Thanks for the xxxxty service Granger! I'll make sure to let all of my friends and family know how well you treated us.
The Customer Service was remarkable. I obtained my claim... - nhebert
The Customer Service was remarkable. I obtained my claim number and contacted Toyota and told them I would be there in 5 minutes but, that I only had 30 minutes to drop off my car, get the rental and then get to work. In that short time frame, Karen, Johnathan Cortez and the Enterprise Representative, Andrew, moved like wildfire to get me in and out. They did it too. I made it to work only a few minutes late.
Within minutes of picking up my serviced vehicle, one of my tires was losing air. When I took my vehicle to a Discount Tire Store for repairs- I could not locate my wheel lock. I contacted Johnathan Cortez (Karen was very good about finding him for me if he wasn't at his desk). Johnathan advised that they use a master wheel lock so they had not used mine. He could have left it like that. But, he didn't. He was able to locate me a new wheel lock (only $41.00) and coordinated a way to get the new wheel lock over to the tire store.
As always Troy Garrison was wonderful in the service department too. Johnathan and Troy coordinated between Collision and Service to make sure all was repaired on my vehicle in a timely fashion.
For me - Gullo employees = Quality Customer Service.
Went the extra mile - HHRay
I was traveling to San Antonio in a 2010 HHR when the front end started vibrating badly. Stopped at JK and spoke to the service rep. He didn't think that at 3pm he could do much as the mechanics were getting ready to clean up and go home as it was about 4pm. He had the mechanic look to see if the car was safe to drive. The rotors in front were rusting, losing chunks of metal causing the car to vibrate. The mechanic agreed to stay late and fix the problem. When they found out the parts were not in stock, they drove me to an auto parts store and I bought the pads and rotors. They installed them and I was able to get to my destination that night.
That's why I felt they went the extra mile to fix my car and I am grateful.
Service on my corvette - gypsy
Another awesome job by Jeff Barnes and the service department at Peltier Chevrolet. I have never had a bad experience with this dealership. I did not purchase my car at this dealership but I still receive excellent service.