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Purchase Experience - astridvs15
The purchase process of my vehicle was wonderful. I did not feel pressured in the decision of purchasing my vehicle. The staff and everyone was very helpful and friendly.
Top Reviewed Specialists At This Dealership
Pre-Owned Sales Associate
New Car Sales Associate
My new Nissan - New Nissan Owner
Radford Pannell was an awesome salesman. He was not pushy at all. He listened to what I wanted, offered me options and then did everything possible to make sure that I got the car I wanted.
Great Dealership - Matt126
Worked with Tristan and Kyle to get me in a used truck. Great professionalism and attitude about the sell. Tristan even drove to my work to get my truck detailed and serviced top to bottom for free and had it back before I left work. Great job Burleson Nissan!
We got screwed!! - GizmoPrincess
On the 3rd of April, I attempted to purchase a Nissan Altima 2019, we spoke with George the Fleet Manager and Micheala the financial Adviser. We went through the whole process of negotiating and came to an agreement. We put a trade in Jeep of a value of $9,000 something along with $2,000 down. We sat down with the financial adviser, which is the normal step when everything is said and done. We signed all the contract and agreements. We were told they would contact us the next day to give us our copies of the contract. We never heard back from the Fort Worth Nissan off of 3451 W Loop 820 S Forth Worth, TX 76116. There were a few issues with the car I purchased, such as the sun roof was not working right, the right side wheel frames were bent in, and the back speakers were crackling. I contracted George the Fleet manager about these issues and he told me to take it to service and ask for Ryan, which he would help me and get me straight. Not once did George mention there was an issue with our contract. So naturally I didn’t worry. A week after having the car on 10 April 2019, I took the car to get service while my brother went to the financial adviser to get copies of our contract. The manager of the dealership sat us down and told us that the contract was not accepted anymore and in order to keep the car, we would need to put down another $5,400 dollars. This was unacceptable, we had already come to an agreement and we already had a bank that approved our loan. The manager didn’t know what to say other than, the financial adviser was not the final step. When we spoke with the Financial Adviser, she even thought we were done and didn’t understand what the manager was talking about. The manager in our opinion dropped the ball somewhere. We were never notified of any issues or that the bank came back and denied us. The manager claimed that George the Fleet manager should of told us, which he did not. They have also lost our paper work as well as the power of attorney we gave them for the trade in. So if we would have never gone in for service, we would never had been told there was an issue with the contract. Then what? If I would never gone in, would they have contracted us? This is unacceptable. I have been to many dealership where the financial adviser was the last step in the process of buying a car. The Nissan in Fort Worth really needs to learn how the system works. They took time away from us and plain out drop the ball. I don’t know what they were doing but they messed up somewhere and we paid for it. Correct me if I’m wrong, but I have purchased a lot of cars in my day and every time we go to the financial adviser, which has ALWAYS been the last step. That is where we all came to agreement and we sign on the dotted lines. I have contacted the Better Business Bureau as well as put my reviews for the Nissan in Fort Worth. They took my time and my money and I came out empty handed. This is not how you run business and I feel you need to retrain that manager and team on how the process works, because apparently they don’t know how it works or the steps they need to take to finish a contract. I love Nissan, but this was the worst sale I have ever been in and it makes me doubt Nissan. I have owned a Nissan before and I was trying to own another one, but with this kind of personnel, I don’t know if I want to do business with Nissan if they don’t know how to work the process. I am not happy with how things turned out! Very disappointed!!
Determined - Kelsey1972
They were persistent in finding the problem and got my truck back to me the same day. The tech was very knowledgeable! I will use there service again
Sharonda Adams was great! - Denise Houston
Sharonda Adams was the best! She was friendly, knowledgeable, and honest. I had a great buying experience. I will definitely recommend my family and friends to Sharonda.
Should be NO STARS!!! - Abrooks0109
Don’t buy a car here! I bought a used car from this dealership, after I paid for the car in cash I expected to be handed my keys. The sales man told me it wasn’t ready yet and he would have it delivered the next day. A week has gone by and I still do not have my car or money back. The management is terrible. They will dodge your calls and always be in meetings. When you finally do talk to one they don’t know what’s going on. They say they will call you back but never do. The very worst experience with a car dealership I’ve ever had. Lies on top of more lies! Two weeks later and after calling and calling the salesman told me they “lost” the check. Mangers Alex and Trey should not be any where near management. They shouldn’t even be allowed to still work there.
Great Experience! - ra0517
Purchased a certified Nissan Rogue from Mariah and my experience was fun and low pressure. I got what I wanted and left happy. Nice staff!
crooked clay cooley - steve
got screwed out of 2100 when bought new ram and was supposed to get 2 oil changes got screwed out of the second one.i will never go back
Do NOT BUY here! EVER!!!! - Gregory Don Frederick
These guys will lie and lie to you again and again! They are selling hail damaged vehicles as new. They won't even tell you unless you ask for a report stating there has not been any damage to the vehicle.
We are talking about NEW vehicles with 25 miles on them. But they have had extensive glass breakage and hail dent repairs.
They will not tell you unless you ask for a printed statement stating whether there has been damage.
I highly encourage you to buy elsewhere! BEWARE!!!!!!
Purchased a used Maxima in August of 2003. Noticed a... - axobm
Purchased a used Maxima in August of 2003. Noticed a vibration coming from the front wheels. Took it to Kevin and explained the noice and he said it was just the brakes. Got it fixed....few months later same thing again, this time it was the brake pads. Got that fixed and then continued this cycle for two years until finally the vibration got so bad that the entire car was shaking. Took it to Thornhill Nissan in Fort Worth because we were afraid to drive it all the way to Urban. Thornhill noticed as soon as the car was lifted up that the wheel on the front passenger side was about to fall off! Thornhill fixed it and no problem since. Of course this was identified after the warranty had expired. Urban Nissan Service is a bunch of money grubbing jerks and they don't care about their customers. Kevin just wants the commission for unnecessary work. DO NOT USE URBAN NISSAN FOR SERVICE...YOU WILL REGRET IT!
Don Davis Nissan
New Car Sales Manager