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Thank you - fkelley
Catherine was so helpful and very knowledgeable about the different models. She asked open ended questions that gathered information about my needs and wants. She didn't try to sell me anything I didn't need or want. I needed out of my current vehicle unexpectedly. She was very personable and easy to talk to. She was human which is rare in car sales. I can't say thank you enough.
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Never buy a used car from Van Griffith Kia - Ygwfs0
I have to say the buying experience was good. It's what happened afterwards that wasn't so good. I bought a used 2015 Nissan Murano on a Monday night. I had the car back up there Wednesday. I told my used car salesman that I wanted to return it because I needed something dependable. He told me that wasn't an option but he could get me in something but I would probably be taking a big hit. I let their service department look at it and they said there wasn't anything wrong with it. Well I told then to send it to Nissan to check it. They told me I would have to make the arrangements but they would take it. Well, they missed my appointment because no one took it. Nissan has checked my car and they are having to replace the transmission. I haven't heard not one word for Kia. No apologies...nothing. Most dealerships would back what they sell and give you a trial period. The paperwork hadn't even gone through when I wanted to give them their defective vehicle back. They said it was my problem. Horrible customer service!!!
Moritz Kia Fort Worth