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No pressure purchasing experience. - Happy Buyer
Our salesman Andy was pleasant, informative and patient. He let us know he would take whatever time we needed to look at and drive vehicles wothoyt pressuring us. From the time that we drove on the lot till the time we drive away with our vehicle, we had a pleasant experience. We feel they were fair with the price that we wanted to stay within our budget. Everyone from our sales to the finance professional was sincere about helping us obtain the vehicle we wanted.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Great experience in buying a newer vehicle - Danadianne53
All where very friendly and helpful in purchasing my vehicle. They went the extra mile for me to show this vehicle to my husband before making the final decision to buy!
Thank you - fkelley
Catherine was so helpful and very knowledgeable about the different models. She asked open ended questions that gathered information about my needs and wants. She didn't try to sell me anything I didn't need or want. I needed out of my current vehicle unexpectedly. She was very personable and easy to talk to. She was human which is rare in car sales. I can't say thank you enough.
Internet sales manager
Internet Sales Manger
Blessing - Tiundra James
I was very pleased with the service in every aspect. I was very depressed upon entering due to the upset received from Clay Cooley, whom I’d been financing my car through for 3 years and they wouldn’t let me upgrade. I worked with Jesus Delira, whom was very joyful, calm and more hopeful than I. He tried everything to get my guards down but the continuous smile and generosity helped. He reassured me so many times that things will be okay. As my patience drew down, he uplifted my burden of having to drive off in that 2011 Kia Soul, I was driving off in a 2020 Kia Soul. I will be doing business with him and Southwest Kia from here on out. I love you guys!
SUPER FANTASTIC - A.J.H
The most helpful group of employees I have ever experienced in a car dealership. The quality of service is so outstanding I literally drive from Forney, TX to Carrolton to get both my car serviced. I purchased both my Kia's from this facility. This is by far the best dealership as it pertains to sales, car service/maintenance and customer service. Every aspect of this facility is SUPER FANTASTIC!
Pleasantly surprised! - David
I did not read any of the reviews about this dealership before driving from Conroe, Texas to Arlington, Texas to see about purchasing a used 2018 Kia Candenza and trading in my 2016 Kia Sedona. It was probably one of my better experiences in buying a used vehicle - and I'm 74 years old so I have experience at buying used cars. Of course, after the test drive we sat down to discuss price. Yes, there were a few hiccups in the beginning but time worked everything out and over all I was pleasantly surprised at how friendly and understanding and willing to work with me they all were. My salesman, Faisel Hossain and all the managers did a great job making sure that all went well. Yes the almost 300 mile drive was worth it.
Never deal with these people - Justsaynotoclaycooley
We knew exactly what we wanted when we walked in, easiest sale they could ever make. The problems started in Finance. We were offered a deal and accepted it. A few days later, we were told that deal "fell through" but they could offer another deal, at a higher interest rate. Fine, we took that deal. Two weeks later, yep, that deal also "fell through." Finally a third deal was offered, at an even higher interest rate. We had this vehicle for over three weeks before the deal was actually finalized. This dealership is an absolute joke, I wouldn't recommend that anyone go there for any reason, even to make a u-turn in the parking lot.
Poor customer service from finance dept. - Thomas Jean
The salesperson was great and patient. He listened and delivered. I was almost ready to sign when the finance guy ruined it all. I needed to upgrade my car for business purposes and told the dealer several times how much I loved my car and how much i didn't want to trade it in. It was my dream car that I wanted for years and last year I made it happen. While working on the final deal with finance I mentioned maybe I should hold off until i can pay down my car a bit more and he said "You mean the VW... that piece of crap?" I walked out right then and there. I love my car. Not a single ding. Perfect condition. Well taken care of. It truly is beautiful but I need a 4 door for work. I can't believe those words even came out of his mouth. Sorry to the sales person who spent 4 hours with me, was wonderful, and just lost his commission because of a rude person in finance!
Moritz Kia Hurst
Moritz Kia Alliance
Moritz Kia Fort Worth