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Bait and switch - Superdave55
Advertised price on vehicle did not show an almost $1500 additional in ‘dealer prep fees’ . Salesman could not or would not explain what all this was for. Negotiated to $890 which is still crazy and all dealer profit. Salesman could not explain why the MSRP on this vehicle was $350 more than the same vehicle at another dealer. Could not explain why one car was $1650 more than the one next to it. Was told that I could get 4.99% financing and after back and forth am told that it’ll be over 12% due to my credit score. My score is shown as almost 100 point less than what I pull up myself on CreditKarma. High pressure salesman. I emailed the dealership twice and only got automated responses but never was contacted. Be very prepared before you walk into this dealership and be prepared for high pressure.
Customer Service - Brebo4248
I purchased my 2017 Fiat 124 Spider in Austin just a little over 1 month ago. My first trip out of town was to Dallas for the Adele concert. So excited about it all. As soon as we got into Dallas we had car trouble with all kinds of instrument lighting going on. I am very happy to say it did not strand us on the busy I-35. But we could go no faster than 30 mph. Safely off the freeway, called for roadside assist, then I called Holt Fiat of Hurst as this was the closest business for this service. This was over 30 miles away. Around 4:30pm I called to tell them my situation and that I would need a loaner car. Had these tickets for concert since Jan. Marcus assured me there would be a Fiat 500 for our use. Due to 5pm traffic and distance we had to drive I was afraid we would not get the towing done by them closing at 6pm. So I called my Austin Dealership and they gave me the general managers mobile number. When "Mr" Dhruve, GM returned my call he states there was no car to loan. Well, do I need to tell you what I said after a brand new car breaking down in traffic, freeway, under 1,000 miles and it being my very first out of town trip??? He states this without even discussing it with anyone else as far as I know. I told him I was promised one by Marcus. Then I had a few more choice words for him. He then states "if he promised you one, then we will find one!" Happy ending, we got a loaner car thanks to Marcus and for Sean staying after 6p to see we got it. Oh, we got to dealership at 6:03. So kudos to great customers service from Sean and Marcus. Mr. Dhruve, I don't know how you ever got your title with your poor customer satisfaction. And this not so great rating was ALL due to "Mr" Dhruve.