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Another Great Experience - Joshua Smith
When it came time to trade in my vehicle I knew just who to call. I called Bruce on a Friday and by Saturday at 3, I was driving away in my new vehicle. On Friday evening i called Bruce he went to the key manager and ensured no one else would touch this vehicle until i got a chance to test drive it, Once again im very satisfied.
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Great dealership Excellent Sales People - Thompson01
I walked in to look a specific vehicle. They had the vehicle ready. The sales person did exactly what he said when he said he was going to do it. They treated my family and I like we were their family throughout the buying process. Best of all we were in and out quickly.
Best experience - Robertm9477
First time buying from moritz i was treated with the up most respect from CARLOS SANCHEZ not knowing if i would be approved or denied. He made my experience at kia moritz the best.. While waiting on approval the wait was not stressful at all i felt welcomed i felt important. Carlos is the man to get the job done. Thanks to carlos im driving away in reliable vehicle. Truly blessed...
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Pleasantly surprised! - David
I did not read any of the reviews about this dealership before driving from Conroe, Texas to Arlington, Texas to see about purchasing a used 2018 Kia Candenza and trading in my 2016 Kia Sedona. It was probably one of my better experiences in buying a used vehicle - and I'm 74 years old so I have experience at buying used cars. Of course, after the test drive we sat down to discuss price. Yes, there were a few hiccups in the beginning but time worked everything out and over all I was pleasantly surprised at how friendly and understanding and willing to work with me they all were. My salesman, Faisel Hossain and all the managers did a great job making sure that all went well. Yes the almost 300 mile drive was worth it.
Poor customer service from finance dept. - Thomas Jean
The salesperson was great and patient. He listened and delivered. I was almost ready to sign when the finance guy ruined it all. I needed to upgrade my car for business purposes and told the dealer several times how much I loved my car and how much i didn't want to trade it in. It was my dream car that I wanted for years and last year I made it happen. While working on the final deal with finance I mentioned maybe I should hold off until i can pay down my car a bit more and he said "You mean the VW... that piece of crap?" I walked out right then and there. I love my car. Not a single ding. Perfect condition. Well taken care of. It truly is beautiful but I need a 4 door for work. I can't believe those words even came out of his mouth. Sorry to the sales person who spent 4 hours with me, was wonderful, and just lost his commission because of a rude person in finance!
Never buy a used car from Van Griffith Kia - Ygwfs0
I have to say the buying experience was good. It's what happened afterwards that wasn't so good. I bought a used 2015 Nissan Murano on a Monday night. I had the car back up there Wednesday. I told my used car salesman that I wanted to return it because I needed something dependable. He told me that wasn't an option but he could get me in something but I would probably be taking a big hit. I let their service department look at it and they said there wasn't anything wrong with it. Well I told then to send it to Nissan to check it. They told me I would have to make the arrangements but they would take it. Well, they missed my appointment because no one took it. Nissan has checked my car and they are having to replace the transmission. I haven't heard not one word for Kia. No apologies...nothing. Most dealerships would back what they sell and give you a trial period. The paperwork hadn't even gone through when I wanted to give them their defective vehicle back. They said it was my problem. Horrible customer service!!!
Moritz Kia Hurst
Moritz Kia Alliance
Moritz Kia Fort Worth