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Pleased - ScubaSteve
We told TJ our situation and what we wanted to do and he made it happen. TJ didn’t try to pressure us he did everything he could to get us in the truck we wanted.
Top Reviewed Specialists At This Dealership
Internet Sales Manager
New Car Sales
Jeep Grand Cherokee Trailhawk Purchase - nickg797
My buying experience began with Darius Moghadam who answered all my questions via email and was very responsive. Once I arrived to Classic, Matt Miller greeted me and began gathering information and preparing the vehicle for a test drive. The entire process was very professional, calming and easy. I walked out with a new car feeling confident in the outcome. I would recommend working with Matt and Darius to anyone looking to purchase a Jeep in the Metroplex.
Internet Sales Advisor
Above and Beyond! - Red Cat
Javier Tamez, Eddie Campbell and Chris Cordova went above and beyond the regular call of duty servicing my Jeep and its warranty issue! After receiving NO HELP from Fiat-Chrysler, it was Javier, Eddie, Chris and Forest Lane Chrysler Dodge Jeep Ram to the rescue! There are 3 jeep dealerships closer to where I live but will gladly pass them in order to return to Forest Lane CDJR for superior service!
Great experience - Raidermffl22
Oscar helped me with all of my needs. He went above and beyond. He deserves a pat on the back. Also friendly finance department and Sales Managers
New Car Sales Manager
2017 Acura ILX with Ed Lewis - David_G
To those interested, my experience with Ed Lewis at Huffines in Plano:
Shortly after inquiring about a vehicle online, Mr. Ed Lewis called me within 10 min, at the time it was 15 till 9:00 PM. He answered all questions over the phone as best he could with the information he had at the time including financing options, similar vehicles, availability, etc. I told him I could be over in 30 minutes.
He helped me look well at the vehicle in and out at my own comfort and helped look for any details. Gave me a test drive and answered more nit picky questions I had for him. Honestly I was a pest with the amount of questions, yet his politeness and professionalism not once wavered. All in all, the time it took to purchase my new vehicle was 2 hours.
Even after I found a small scratch of a detail days after, Ed told me he would take care of me and my new car on a day he had off. He brought in my vehicle, fixed any small details at no cost as well as providing me a means of transportation for my work. Even throughout the plates and registration, he kept me well updated by text and call!
Ed Lewis provided exceptional service of a gentleman and a scholar that in my opinion went above and beyond, providing me a great, safe, well market priced vehicle. I would recommend Mr. Ed Lewis' service for buying a vehicle to all my friends and family.
Great Experience - firstname.lastname@example.org
Everybody at the dealership was very helpful and nice. The finance office explained everything in great detail and even help me to decide to get a maintenance agreement for the car. A great experience all around I’m sure I’ll be back to buy something else .
Aaron is very arrogant. - Ph543
Worst experience. My husband and I came into dealership to purchase a Dodge Durango RT after corresponding with Aaron thru email. Aaron treated us like we were second grade customers and made several remarks that TRUMP is to blame for interest rates. Even though I had told him that our credit was good. He was very argumentative and even had a yelling match with my husband. I have previously bought 3 vehicles from them with no problems. I hate that one employee can change my view of this dealership but he was very unprofessional for an Internet salesman.
6 Days in Service Department and never looked at my Jeep - swarren
My Jeep was scheduled for a service appointment on Wednesday at an early drop-off. I left it at the dealership earlier than scheduled. I received a text within 2 hours of dropping off. By Friday I had heard no update, so I texted my contact as requested by the initial text. Saturday, the text had yet to be responded to, so I called. My first attempt to call was disconnected after being put on hold. On my second call, I was told that my Jeep would be looked at on Saturday or Monday, and I would be contacted with an update. By 5:00 PM Monday, I had not been contacted, so I called. After a 15 minute hold, I was told I could not be given a status or update. I asked if I should come pick up my car. I was told yes, that they close at 7:00 PM. I picked up my car and took it home having no work completed, no one ever contact me from the dealership for updates or a solution to repair it. My Jeep is still broken after never being looked at. I feel that my 6 days without my car was wasted. As a side note, when I went to pick up my car they could not find my "file" either. I guess I fell through the cracks.
Service Department - justwantedlicenseplates
I sat in the lane to be helped for 30 minutes, no one ever came to help, greet, or even to say I'll be with you in a minute. They were helping everyone around me though. All I needed was my license plates put on. I ended up leaving and going next door to the Hyundai dealers service department. They helped immediately. This is the second time I have tried to get help from Autonation Dodge service department and both times they have left me just sitting there so I know now not to go back.
Financing with Raul Luna - Brad B.
Raul Luna sold my daughter gap insurance and a warranty for $5000 on a used car that was under $13,000. He also failed to provide the bill of sale and told her to come back the next day for it. She believed she was getting the gap and warranty for much less. Luna took advantage of her lack of experience, as she relied on his advice.
Gap insurance was not needed b/c the car had already depreciated and the price charged for the warranty was excessive and dishonest.
Luna's conduct and the dollar amount of coverage he sold her was unconscionable and constitutes fraud. The situation is ripe for a lawsuit.
very positive experiance - dc1011
very positive experience, Jeremy was very knowledgeable about all the different models of vehicles they had for me to look over. I would recommend to anyone this is the place to go to be treated fairly.
Huffines Chrysler Jeep Dodge Ram Lewisville
Pre-Owned Sales Manager
New Car Sales
Classic Chrysler Jeep Dodge Ram of Denton