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Very smooth process, with a few (salesman) "erks" - James
I purchased a preowned Ford Raptor a month ago, and most of the process went very smoothly. I was not hassled on my trade-in value, and everyone I interacted with was very kind and professional. That being said, my salesman was a total BS'r(Go figure huh!!). The only reason I mention it is because it is costing me mucho money$$ I asked for a carfax, and was literally told no by the salesman(Bob) assured that what he gave me(autocheck report) showed me everything that the carfax would about the vehicle history. After arguing about that, he told me he would get it for me when I came back to go through financing. Then he said he forgot but "would print it now" and that he had looked and there were no major issues, just normal warrantied maintenance work on it. So I took his word and proceeded with the purchase. Carfax shows all kinds of issues I would have loved to know about and several that are giving me problems right now. He also told me he would fill it up with gas and didn't then argued about it with me later.(Never bought a car without a full tank of gas) No deal breakers, and overall an okay experience but those kinds of things can definitely "erk" a customer.. High mileage trucks are going to need some work and I understand that but with the purchase being so recent and the issues being previously found(apparently not resolved) and listed in the Carfax he didnt want to give me. Not cool.
Top Reviewed Specialists At This Dealership
Credit Union/Chamber New, Used, Lease& Commerical Sales
Great truck - Wayne123
Brandon was great to work with a knowledge about Ford trucks. I bought a nice truck at an unbeatable price. I would recommend Vernon Auto for your next purchase
kind , courteous, and very efficient - Greg12345!
Jason and honorable person. Very knowledgeable. Easy to work with . Took care of my f 150 . The wife is very happy now. It is her work vehicle. And she's happy , we're all happy 👏
Phil was amazing! Best Experience EVER!! - MichelleD
I totaled my car and the first thought that came to mind was dreading dealing with a car dealership!
REALITY was that this was the smoothest transaction I’ve ever had with a dealership and I owe it all to Phil! He was friendly, respectful and informative without being annoying like most dealers I have dealt with in the past.
He even went above and beyond after the car was sold when my tires needed extra attention the next day. He was amazing and the ONLY reason I will go back to Bill Utter Ford when I need a new vehicle! Thank you Phil for being excellent!!
Sales Consultant new and preowned
Very good - SBERTRAM0
Prompt response to request won the day. I wanted a specific deal concerning my current car and a trade or sale. Patterson responded first and with a good deal
General Sales Manager
No hassle or back and forth. Upfront and honest. - J.W.
I got in touch with Leroi after emailing the dealership and explained that I was interested in their Camaro but I live in MO, over 600 miles away so I needed to know that a trip to Arlington wasn't going to be wasted. We exchanged details about their car and my trade, came to an agreement and I made the trip 2 days later. Leroi was waiting with the car when I pulled on to the lot. The deal we had worked out was honored with not a single bit of the normal dealership hassle. I already had my financing approved, they sent the needed paperwork to the bank and we were done. Willie in finance was courteous and never tried to up-sell or add-on. I've bought my share of cars, probably close to 20, and this was BY FAR the best experience I've ever had. I'm not exaggerating to say that they'll be the first dealership I'll contact when it's time for the next car, even though it means a 600+ mile trip.
New Car Sales & Fleet Manager
New Car Sales Associate
Ford Escape - TERESAJACKSON79
Brought my daughters car in for an oil change, got it right in and got her back on the road. Awesome customer service and very friendly!
New truck - Zayra123
Es un muy bien lugar. Tiene un muy buena atencin al cliente . Y es un lugar que pued recomendar para hacer la compra de su camioneta
Great ecxperience and very knowledge about every car they - Alqinami
My husband Al and I went to Arrow Ford just to see what our options were and Arnaldo defeintly helped us with what we need it,he was very informed ,knowledge and did a good job of helping get a better idea of our options when looking at cars!Thank you Arnaldo!
Best Ford Dealer EVER!!! - Jacque Reese
This dealership is the absolute best!!! Chris Stroud went above and beyond on this deal. They started out $2k higher on my trade than anyone else. Worked with me to get one car sold and the other traded in. Searched tirelessly to find the exact vehicle I wanted and went to get it! Put me in a loaner vehicle while they looked. Very professional. Very friendly. I would absolutely recommend them to anyone and everyone. We are customers for life!!! BUY LOCAL!!!
Best experience - JerriaandBlake
It was the best experience I have had buying a new vehicle. Jay Black worked really hard to get me in more than I was shopping for. Really easy to work with and no pressure. I will definitely be going back to buy another.
EXCELLENT CUSTOMER SERVICE - Rblev41
My name is Ray Blevins and I recently purchased online a 2014 ford F 150. I was contacted by Cody Faulkner of Stanley Ford and he listened to what I was interested in. I informed him I was in Amarillo and seen this truck and I wanted it! I informed Cody of my trade in that I had planned to use in this purchase. Cody was very quick to keep me informed of ALL the proceedings and steps he was taking on what was happening as it was happening. Here in Amarillo there is no way I would get this outstanding service from any dealership! Cody not only let me know at all times what was going on during working hours, he answered ALL my questions after hours into the 10:00 pm evening. Cody did this with a great attitude and a “no problem, happy to help” customer service. Cody not only made sure I got what wanted, he had it delivered to my front door.....4 hours away!!!!! Who does this man? I will and have already told people about this and advised them to deal with STANLEY FORD in Eastland Texas for fantastic service. I gave them Cody Faulkner’s name for awesome service.
Outstanding customer service - SummerChristine
Juan and the whole staff at Mike Brown are absolutely wonderful to work with. They always give 110% and go out of their way to make sure that you get the vehicle you’re looking for. This was my first time buying a vehicle and they worked around my work schedule and helped me find the exact car I was looking for. My parents have bought multiple cars from Juan and we always recommend him to our friends and family.
Curtis Hannah - Jessicanppp
You were wonderful!! Thank you !! My son and I can feel completely safe in our new car and I cannot thank you enough for that !
Happy Customer - Tscogins
Great service, No pressure sales person, Great car at a good price. Overall very happy with service and price of new car. I would recommend this dealership.
Excellent - Bob429Has
The service was beyond reproach. Fast. Professional! I can't say enough about the service at Lawrence Hall Anson, Tx. So far as my experience goes!!.
Insulting - Gus2000
Trying to buy a 48000 truck and they offered over 5000 less on our trade-in then other dealers. Manager knew we were upset and stayed in his office. We have purchased over 10 vehicles from them. They don’t care about the customer, won’t ever buy another vehicle from them!!! This was at their used car lot. Another couple walking in turned around and said they were never buying from them again! Manager was rude and incompetent. Don’t go there!!!
Bad Follow-up Communication - Tom
Update - I received a call from Jason on Tuesday. He apologized for not calling sooner. We had a nice conversation about the broken part, etc. I am changing my rating from one star to four.
If Grapevine Ford’s service department breaks something on your car, don’t expect to hear from them again.
After using another Ford dealership for twelve years, I thought I’d try Grapevine Ford to service my 1992 Cougar, a car for which it is difficult to find some parts. Grapevine Ford’s service seemed OK the first time around when they mainly replaced some front end parts for over $2400. Jason’s final text communication did seem a bit abrupt, however. Then, the following week, a small part fell loose from the front of the car.
I returned to the dealership a few weeks later to address the front end part that fell loose and to install a door lock switch. I also wanted to take a look at the right door latch which was missing a small foam seal. Was it inside the door? Could they get a new one? Jason looked and saw where it was missing.
The next day, the plastic surrounding the door latch was loose, apparently broken. Jason looked at it, went to find the technician and retuned to say he had left for the day. Jason told me he would call me the next day. Not hopeful they would be able to replace the plastic part, I was reassured by Jason’s promise to call me; I would at least hear whether the technician wanted to take responsibility. And I would hear whatever their policy is pertaining to the situation.
When I got home, I texted Jason with a link to the part on eBay, in case the information was helpful to him in any way - showing the value and availability of the part.
The following day (Saturday), no call from Jason. I texted again and called and left a voice mail asking whether Jason was able to speak to the technician. No reply. I texted again, saying that I had left a voice mail. No reply.
One would think that with the dealership having your email address and phone number with text capability, communication would be great. The only thing I got from Jason were their regular canned texts - “…the satisfaction with your current service experience is important…,” “…thank you for trusting us with your vehicle…,” “…please answer one simple question about your satisfaction…,” “…take 30 seconds and tell us about your experience…”
OK, well, you asked for reviews…First, I found Stephanie Maggio’s email address to briefly describe my experience prior to writing this review. I sent her a screen shot of my texts and the canned responses. She promptly answered (on Sunday), thanked me for contacting her “…before filling out the survey…” and said she would forward my email to their service manager “…so that he is aware of what is happening.”
The following day, no call or any other response. So I can only imagine what their company policy is in this situation. Apparently, it’s just to dismiss the customer’s concerns and completely cease communication.
The broken plastic part and how to make repairs is not really important in this situation. I was able to glue it. If it comes apart again, I can find a replacement.
The problem is the lack of communication. Here are some suggestions for Jason and his service manager to consider for the future -
Call the customer and say, “I’m sorry that we broke your interior part. It’s our policy to not do anything else for you. Have a good day.”
Or, “I’m sorry. We don’t think we broke the part and we can’t help you further.”
Or, “I’m sorry that we broke your part. We want to give you $5.00 off on your next oil change.”
Use your imagination; there are many possibilities.
My plan at this point is to return to the Ford dealership I previously used for twelve years to service the Mustang I bought from them. Maybe I’ll take a look at their inventory to see whether they have another one.
Place is a JOKE - JSoulek
I drove 4.5 hours from Oklahoma to look at a used 2014 Silverado they had for sale. After getting there they pull out the bare keys. I asked where the key fobs were. They tell me they don’t have them. I ask how do you use the remote start with no fobs. They tell me it doesn’t have remote start. The ad on Autotrader listed remote start. She goes and talks to someone and they agree to add remote start. I tell them if the truck has navigation, it came with remote start, they just need the fobs. They go to the truck and bring in the original sticker from when it was new. Plainly written on the sticker “Remote start”! I shoulda turned around and left! They disappear again and comeback with one fob. I asked where they found it, they say it was in someone’s desk drawer. They proceed to start the truck and it sounds like it has no exhaust at all. I test drive it, we get back and they asked what I thought. I told them it was too loud. They agree to reimburse me to fix the exhaust( which they did 3 weeks later). After I get the exhaust fixed I notice a vibration which I thought was the exhaust being dumped in front of the axle. I take it in to get the tires balanced. I notice it still has a vibration. I take it back to the people who balanced the first time. They do a road force balance and discover two of the tires are bad. I’ve since called my salesman and they told me to talk to Don Bailey, which I have left 3 voicemails for and has yet to call me back! I’ve called numerous other times to only be transferred to someone else’s voicemail, with no return calls!! I did finally talk to someone named Steve whose response was to me “Did you make it home”! Not a place that sounds like they take care of their customers. All this after their 125 point inspection!
My advice is to NEVER step foot inside any Autonation dealership!!!
I’m now in the process of taking the truck to a GM dealership to have the rough idle looked at. I’m hoping the Powertrain warranty will cover that.
This has been $1,000 out of my pocket and I haven’t even owned the truck a month. Their 125 point inspection is a joke!
Would recommend any other local Ford dealership. - FW_Ford_Owner
Brought vehicle in to address loud, reproducible, and acknowledged noise under truck. Service contact was able to hear noise and reproduce. Was told that there is a diagnostic process that would take place upon drop off. Was contacted shortly after drop off and informed nothing will be done for my issue. Was told that sometimes on other trucks, he has been able to repair noise and sometimes the repairs do not address the noise, but that for me, nothing will be done. Was told that all Ford trucks make this noise and that I need to deal with it as Autonation will not be addressing noise. At check-out received bill for diagnostic time of under warranty visit. Check-out attempted to call service contact to front and he never appeared. She agreed to not charge me for diagnostic time that was billed to me. I no longer enjoy my vehicle and feel that it is unsaleable for no one surely would be satisfied with an ever present knocking sound that I am told is unrepairable and told that every Ford truck has. I have not been able to find another Ford truck or speak with another Ford truck owner that has this noise present.
Great dealership - RubyRed
We came in to get a recall done on our mustang we strolled through the used cars and found a Fusion that we liked. Wifes Mustang came from this dealership back in 2006 when it was Texan Ford. So ours was 12 years old 177000 miles. It was time. Our sales person Mike Halasa was awesome. He was not the pushy salesman that we have had in the past at other dealerships. He made it a awesome time. He found some trim pieces broken and is having them replaced along with window tint. Now our finance person Kim Harris was the best. Made signing the papers fun. Very helpful and very good at her job explaining all the warranties and all other questions. She gave me a nickname as serial trader since I have had the 5 new cars since my wife has had one. She had me laughing and enjoying our time. This is how car buying should be. Got our payments where we wanted. AWESOME DEALERSHIP!!!!!!! As we were about to leave the check engine light came on. No worries they said. Put us in a loaner until it can get fixed. Very impressed how we were treated. Thank you Autonation Ford Arlington
Lug nuts stripped - LaNisha08$
All the lug nuts were stripped on my car making changing a flat almost impossible. Karl Klememt Ford was the only place to touch my tires since it was new and I paid extra for the tire warranty. I told them that my lug nuts were stripped and needed to be changed since they messed them up and the service tech said that they changed them. I went to the tire shop today to buy my first set of new tires and had to buy new lug nuts because the Ford dealership had put the stripped out ones back on my car.
Rude Insulting Dishonest - Screen Name
Rude, Insulting, Dishonest. I was spoken to by a cocky ‘sales manager’ with an attitude. I was lowballed I’m on Trade. I was quoted 18% financing (I have good credit). No deal.
After buying a different truck at another dealer (excellent experience) took my vehicle in for service - was quoted nearly a thousand dollars for work that I later had completed elsewhere for $170.
Analysis by Mileage Shown on The Odometer - Catbird
Despite my multiple tellings of what was happening with my Ford SUV that I wanted resolved. The intake clerk had no engine knowledge and didn't pass it along to the mechanic. The mechanic finally stated I needed a new engine because he wasn't sure why I had antifreeze in cylinder #2 and he looked at the odometer and decided I needed a new engine. When I questioned him he said he wasn't sure if I had a crack or a gasket leak. I told him there is a big difference between a leaky gasket, or a cracked head and replacing an engine - he told me that he looked at the odometer and with that many miles he thought I needed a new engine. I told him that I had told the in-take people multiple times that I had a new engine in the vehicle that only had 60K miles. The mechanic said "I thought it looked like it was in good shape" He based his analysis on the odometer instead of looking intently into the problem. The clerk didn't seem to think that was a problem because he had zero knowlege of basic engine mechanics - which he admitted to me Now I have to take my vehicle to a much better mechanic who will repair my SUV based on real issues rather than the mileage on my odometer.
I am the 67 year old mother of Drdaddy and I lived this... - bullied
I am the 67 year old mother of Drdaddy and I lived this bullying given out by Chas Bayer all because I did not buy a vehicle from him. He told me how I had betrayed my community even though he had a ford saleman on staff who had been told twice I was going to buy a new car and nobody even gave me a courtesy call. He then continued to lecture me for 10 more minutes and then at the end he made the following comment as I recall, "if you aren't going to trust us to sell you a car, then you had better just not trust our service department." I took that as a slight of hand threat if I tried to bring my new little Fiesta in for service which he is bound to do. I have been encouraged by others in my city to write the Ford Motor Corporation concerning the bullying of the elderly which as soon as I can get the addresses I plan on doing. I have never bought a car from any other town and was racing a clock for special financing when they never even contacted me. My son was trying to buy it from Georgia as I am not car buying sauvey and when he called to react to Mr. Bayer's bullying of his Mom, he was also threatened by him to move it to the street to settle it. What happen to a simple,"gee, we wish we could have had your business but we dropped the ball this time, but next time don't fail to use our service if we treat you right. I will never go back to this dealership as long as this "man" is in charge since he would bully a senior citizen and other people in my community best be warned.
Gary gave me and my husband great customer service. - vsb1212
Gary gave me and my husband great customer service.
Bought my Ford Fusion and recommended 5 others - Rolotalando@yahoo.com
Love them makes me proud to drive a American made car victor made me feel like family since then my mom best friends and cousin went I love dealing with the people at phils
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Bill Utter Ford