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our new Chevy! - DihsaW-bapkot-kidqo4
I love our new Traverse. The whole experience purchasing from Don Ringer was stress free. James K. Is a experienced salesman and very knowledgeable about his products. if you are in the market fora new or used vehicle you should ask for James, you won’t be disappointed. No fast talking or pressure with James.
Top Reviewed Specialists At This Dealership
STELLAR CUSTOMER SERVICE - Amir3926
What an experience!!!! My son wanted to look at a used Mustang so I went along for support. As soon as Josh greeted us I felt such a welcoming and warm spirit from him. He allowed us to go for a test drive and the rest is history. I have never experienced such a smooth transaction when purchasing a vehicle ever. Josh and Clay (from the Finance Department) made each step a pleasant one. Jom Turner Chevrolet is the truth!!!!!!
From the bottom of my heart and Amir's, it was truly a pleasure to have met each one of you!!!!!!
Internet Sales Manager
Above and beyond - Ashleydawn
We went to buy my newly 16 year old daughter her first car and we left with 2 cars! One for her and a brand new 2019 Cruze for my husband! Brian Brown made sure we got the best deal and spent a lot of time with us to make sure we got everything we wanted.
My truck - Teresa123
Gary Moore did a great job getting us in that truck and he did't give up on us until we got the truck thanks Gary Moore for your outstanding help from Jesse and Teresa thanks a lot
Always the best service - Kitty-94
When it comes to getting my car serviced, the same man is usually there but he is very kind and friendly. He’s honestly the reason I will keep going back to get my car serviced. In regards to sales, I had a pretty good experience. The lady the helped get me into a new car with my terrible credit might not be there anymore but she was amazing. I don’t think I would have gotten a car without her and the managers that work behind the scenes to get customers approved. 10/10 would recommend!
Excellent,Friendly Service - Farneyr
We always get in promptly and get exceptional friendly service from very capable technicians. We drive over 45 miles in the opposite direction from where we work because of the outstanding service we always receive and because we trust the Hoffoauir family.
Awesome - Johnfoxman
Trevor was able to find the best deal with all my needs in a truck here. I will let all my coworkers and family know of the great customer service I got from Trevor.
Very professional staff and friendly. - Kathy
Enjoyed working with Ronnie. He sold me a car 9 yrs. ago - was glad to see he was still with you. He helped me find what I was looking for - all staff I worked with are very courteous and professional.
Recently moved to the States, bought truck easily - Pablo
Excellent customer service and excellent deal. I recently moved to the States and I needed a truck. Since where I live the trucks are way more expensive, I found this dealer and the salesman was really helpful, I could find the truck I was looking for, like new and priced like preowned. Exchanged a few phone calls, texts and e-mails so they could have the necessary info help me out with the credit and the paperwork on a Tuesday. Saturday, same week, and I was driving to Austin to give the downpayment and to pick up the truck. First truck bought ever and was the best experience I could ever have.
They had what I was looking for but faild to disclose ... - Bob
I was shorted 7 full months of warranties on the purchase of a new 2018 Silverado. This was not disclosed at the time of signing and I discovered later. They have not offered any solution.
Worst Sales Experience - Disgruntled Shopper
I would not give this dealership even 1 star. Worst customer service and sales team I have ever come across. I looked online and found a vehicle I wanted to purchase. It was MSRP'd for $57860 and stated my price would be $50500. The next day I went online to see if the vehicle was still there and it was, this time online stated MSRP $ 57860 and my price would be $48809. I immediately went to the dealership to look at the vehicle, looked really nice. The sales guy Scott gave me a ride to Stanley Dodges to discuss price because they were renovating the Chevrolet dealership. Once inside he took my name and number and said let me talk to my manager and get you the best deal. He came back with $48909, I said how is that a good deal when online states the vehicle is $48809? He had nothing to say, so I countered with an offer and he stated no, manager will not go any lower. I said aren't you going to take my offer to him he said no. I said okay, I got up left. He didn't even bother to offer me a ride back to the Chevy side which is about 1.5 football fields away. Even though I had a bad experience that day, I still wanted that vehicle. So the next day I looked once again online to see if the vehicle was still there and it was but the price changed again to $51500. I still called Scott and said I wanted to make an offer of that vehicle, he said okay I gave him my offer over the phone and he came back 45 seconds later and said manager said no and anyways that the vehicle sold yesterday at 3:00 pm. I said it still showing on your website and the price changed again, he said online error either way it’s gone and hung up on me. For some reason I felt as though he was lying to me. About 2 hrs later I had a co-worker of mine call and inquire about the same vehicle and he was told that it was still on the lot and they asked him when he wanted to come in and see it. I couldn't believe it. 30 minutes later he and I drove by there and sure enough it was still there. I was very upset of how I was being treated. The next day again I looked on line and it was still listed, so I called again, this time spoke to another sales person and I asked if the vehicle was still available and she said let me look in the system and ask the manager if anybody is working it, she came back on the line and said still here, when would you like to come in and see it. I said are you 100% sure it still there? she said yes I just saw it sitting out in the lot. So I said that's funny cause I was there the other day made an offer, and just yesterday I called back to make another offer and they told me it sold. She asked my name and said standby. I waited for about 10 minutes and she came back and said oh yeah it sold the day before at 6:pm and hung up the phone. Not sure why I was treated like that, xxxx I had my own financing already. I'm in the military and would not recommend any Stanley dealership to any one especially military.
We had received a flyer from Miller Starnes Chevrolet... - RDavisTX
We had received a flyer from Miller Starnes Chevrolet Buick in Rockdale. The back read Strike it rich $25,000 lottery game and urged me to scratch off the three lines to see if I had won the $25,000. The middle of the three scratchers matched all 5 numbers needed to win. No other prizes or conditions were on the page. I took our salesperson through the flyer step by step and asked if he thought it was misleading he agreed that it was misleading and his comment was that was just marketing designed to bring us in. After experiencing this disappointment and embarrassment he actually expected us to by a car that was repossessed from one of our neighbors after taking time off from work to be told we were tricked by a clearly deceptive marketing ploy that promised we had won $25,000 and a chance at winning a new car that delivered neither. Do not do any business with someone as sneaky and underhanded as these people.
Salesperson not organized, prepared, or completely... - savetime
Salesperson not organized, prepared, or completely informed about the vehicles he sold. Dealership unorganized and does not value the time of their clients. We came with our financing complete and ready. We had already picked out and determined mutually agreed upon price prior to arrival. We asked that the vehicle be completely detailed and filled up with gas for our scheduled meeting. Upon arrival, the vehicle was washed externally...however, zero effort was given to even remove dust on the inside. Because we needed to know if stains in the vehicle were permanent, we asked that they clean it to allow us to feel confident in the purchase. The first impression was that the salesperson did not listen and was dishonest with the condition he described to us over the phone. After waiting for that, we continued to witness our salesperson's lack of organization, knowledge of product, and lack of awareness of his client's comfort. For example, when he drove the vehicle back for the cleaning (which should have already happened per our agreement), he told us to "wait" and he would be "right back". After standing on a hot curb in over 100 degree heat for about 15 minutes, we decided to go across the street into the dealership. Documenting each detail of our over three hour frustrating experience would require too much time. I will just add that at one point while waiting for the salesperson to gather or reprint paperwork he could not find, my husband noticed his truck tail lights blinking. He walked outside to find a dealership employee with his keys (that had accidently been tagged to another vehicles keychain). The employee kept trying to use them to open one of the dealership vehicles. The salesperson had misplaced them after inspecting my husband's truck for trade. Naturally, we wanted to walk out and leave. Honestly, we would have IF we had not driven so far to purchase the vehicle. After the terrible first impression, we kept thinking..."It will get better". But, it did not.