Courteous, professional and quick! - Denise Richeson
Courteous, professional and quick! Everyone, including the mechanics, are friendly, professional and are willing to help and advise you with any questions you may have.
Top Reviewed Service Specialists At This Dealership
Thanks to Will in Service and Ronnie in the Parts Department - Sugarlynn
My daughter had a blowout a few weeks ago. She and my other daughter have severe illness and many surgeries. We travel all the way from Texas to Nebraska every 3 months. Both of my daughters are driving today over 7 hours with both medical babies. I spoke with Ronnie in parts on Friday 6-8-18 he ordered 4 tires and Will had them in this morning to have the tires put on. I'm at ease knowing that my medical granddaughter's are safe as well as both of my daughters. Thanks again Will and Ronnie. I just spoke with them they all made it safely, thanks to the both of you.
Excellent,Friendly Service - Farneyr
We always get in promptly and get exceptional friendly service from very capable technicians. We drive over 45 miles in the opposite direction from where we work because of the outstanding service we always receive and because we trust the Hoffoauir family.
Great Dealership/Great People! - bvenerable
Lee Hoffpauir Chevrolet in Goldthwaite is the BEST place to get service or to buy a new vehicle hands down! Don't miss a chance to visit them and be blown away by their customer service!
Fast service - wacolady472
I took a chance and stopped at Chevy at West to see if I could get an oil change. They were finished in 25 min.
Service department not customer friendly - kristinashellhorn
We went into this dealership to get an oil change. Upon arriving we stood in front of the customer service desk for almost 5 minutes not being acknowledged by the 2 gentlemen. Finally a lady approached and sat in her chair. My husband initiated the conversation and said can you help me she did reply yes. As my husband looked over the older gentleman in this department glared at him. So not a great first impression. Once our car was done she grabbed the paperwork from the mechanic. She then sat down and started texting before finishing our paperwork. Once she decided to do our paperwork we were sent over to the cashier. When we tried to pay we couldn't pay with cash unless we had the exact amount because the cash was in the bosses office locked up. She then was telling us how he had just had a new baby; and that is great however this isn't nothing more than an excuse after already having bad customer service. Im sure someone coyld have called him since most people have a cell phone to make this happen. It wasn't really early that we were there either. They open at 7 and we were trying to pay at 11am. Will not return to this location ever. Would drive an hour further for better customer service.
I am between Yes and No - PG2005
I did have a decent experience at this dealership. Nonetheless as a woman of color I felt kinda of taken back at a few things. Make no mistake, I can handle myself. Overall, I suggest take someone with you if car shopping. Have a plan and stick to it. Service Dept so far has not impressed me at all. I am trying to be honest so don't shoot the messenger:)
One of your service writers name Gustavo is wonderful. He... - MHoney
One of your service writers name Gustavo is wonderful. He was very friendly, knowledgeable, and offered great customer service. I appreciate his time and effort in fixing my truck. I will reccommend him and the Alan Samuels Service team to anyone that is in need!
service - canary59
Everyone there is awesome and friendly! Greg May Chevrolet in west, tx is hands down the best dealership! From Albert in Service to Todd in sales I always feel comfortable And safe knowing they wouldn't put me in a vehicle that they Wouldn't put their own family in. Aaron was really nice, professional & prompt when he came to Tow my vehicle from my home to the dealership. All the salespeople are so friendly along with the finance dept to The very sweet ladies in the office. I will always buy my vehicles from them! I tell everyone how great this place is!!!