Best Customer Service - Josie R.
Richard Karr is the only place I will go for any repairs for my Buick. The entire Sales and Service team is very friendly and professional. My tire and battery were replaced under warranty without any hassles, they take care of everything so that you don’t have to worry about anything.
After getting basically sent on my way by the rude owner... - mrbuck1964
After getting basically sent on my way by the rude owner of CenTex GMC in Mexia even though I had an appt.for service I made ten days before,I called Carl White GMC in Corsicana about getting my truck checked under warranty on an ignition problem,the service mgr.Rhonda told me to come on up and they would take care of it,well, I went straight up there and they got me in almost immediatly,diagnosed my problem ordered parts and got me back in the next day to install the parts. I would not hesitate to recommend this dealership to anyone needing warranty work and if they treat someone who didnt even buy the vehicle there as good as they did me I would sure recommend them if you are in the market for a new vehicle too.
Made an appt.10 days prior,went in on time and got signed... - mrbuck1964
Made an appt.10 days prior,went in on time and got signed in. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. I then called a friend and got the number to the other dealer on my own. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was.
As an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you......