Great customer service - Mrs.thang
Great Professional and energy displayed at all times. Shows that she has the knowledge to go far in this Company and it's always great to see a wonan doing her thing.
Professional & Helpfull - james1125
I completely enjoyed my experience of buying a car at Richard Karr. The staff was very professional & helpful. They answered all of my questions, plus helped me understand the vehicle plus all of its bells & whistles.
Worst Sales Experience - Disgruntled Shopper
I would not give this dealership even 1 star. Worst customer service and sales team I have ever come across. I looked online and found a vehicle I wanted to purchase. It was MSRP'd for $57860 and stated my price would be $50500. The next day I went online to see if the vehicle was still there and it was, this time online stated MSRP $ 57860 and my price would be $48809. I immediately went to the dealership to look at the vehicle, looked really nice. The sales guy Scott gave me a ride to Stanley Dodges to discuss price because they were renovating the Chevrolet dealership. Once inside he took my name and number and said let me talk to my manager and get you the best deal. He came back with $48909, I said how is that a good deal when online states the vehicle is $48809? He had nothing to say, so I countered with an offer and he stated no, manager will not go any lower. I said aren't you going to take my offer to him he said no. I said okay, I got up left. He didn't even bother to offer me a ride back to the Chevy side which is about 1.5 football fields away. Even though I had a bad experience that day, I still wanted that vehicle. So the next day I looked once again online to see if the vehicle was still there and it was but the price changed again to $51500. I still called Scott and said I wanted to make an offer of that vehicle, he said okay I gave him my offer over the phone and he came back 45 seconds later and said manager said no and anyways that the vehicle sold yesterday at 3:00 pm. I said it still showing on your website and the price changed again, he said online error either way it’s gone and hung up on me. For some reason I felt as though he was lying to me. About 2 hrs later I had a co-worker of mine call and inquire about the same vehicle and he was told that it was still on the lot and they asked him when he wanted to come in and see it. I couldn't believe it. 30 minutes later he and I drove by there and sure enough it was still there. I was very upset of how I was being treated. The next day again I looked on line and it was still listed, so I called again, this time spoke to another sales person and I asked if the vehicle was still available and she said let me look in the system and ask the manager if anybody is working it, she came back on the line and said still here, when would you like to come in and see it. I said are you 100% sure it still there? she said yes I just saw it sitting out in the lot. So I said that's funny cause I was there the other day made an offer, and just yesterday I called back to make another offer and they told me it sold. She asked my name and said standby. I waited for about 10 minutes and she came back and said oh yeah it sold the day before at 6:pm and hung up the phone. Not sure why I was treated like that, xxxx I had my own financing already. I'm in the military and would not recommend any Stanley dealership to any one especially military.
This dealership went above and beyond for me. I had been... - jessica.smith.3591267
This dealership went above and beyond for me. I had been treated rudely and puchy at other dealerships and a friend of mine knew a guy named "Jason" that worked here, so we came in and spoke with him about what I was looking for but unfortunately their current cars were over my price limit. However, Jason took our number and said he would call if he found anything for us and would keep an eye out. Well, no more than 20 mins later he called us and let us know He found me a 2010 Toyota Camry, and it was very fairly priced and very good car. It was a coworkers fathers car he didnt really have for sale before, but to try and give me what I was looking for, offered it to me. Now if that is not going above and beyound I dont know what is! I didnt not end up purchasing the car as it was still over my comfortable monthly payment range but I just wanted to share with everyone how impressed I was with this dealership and how hard they worked to give me what I was looking for.
Jay Shelton is great! He is very accessible and great to... - RCC
Jay Shelton is great! He is very accessible and great to deal with. I have purchased 2 SL's from him and planning for future purchases!!!
Salesperson not organized, prepared, or completely... - savetime
Salesperson not organized, prepared, or completely informed about the vehicles he sold. Dealership unorganized and does not value the time of their clients. We came with our financing complete and ready. We had already picked out and determined mutually agreed upon price prior to arrival. We asked that the vehicle be completely detailed and filled up with gas for our scheduled meeting. Upon arrival, the vehicle was washed externally...however, zero effort was given to even remove dust on the inside. Because we needed to know if stains in the vehicle were permanent, we asked that they clean it to allow us to feel confident in the purchase. The first impression was that the salesperson did not listen and was dishonest with the condition he described to us over the phone. After waiting for that, we continued to witness our salesperson's lack of organization, knowledge of product, and lack of awareness of his client's comfort. For example, when he drove the vehicle back for the cleaning (which should have already happened per our agreement), he told us to "wait" and he would be "right back". After standing on a hot curb in over 100 degree heat for about 15 minutes, we decided to go across the street into the dealership. Documenting each detail of our over three hour frustrating experience would require too much time. I will just add that at one point while waiting for the salesperson to gather or reprint paperwork he could not find, my husband noticed his truck tail lights blinking. He walked outside to find a dealership employee with his keys (that had accidently been tagged to another vehicles keychain). The employee kept trying to use them to open one of the dealership vehicles. The salesperson had misplaced them after inspecting my husband's truck for trade. Naturally, we wanted to walk out and leave. Honestly, we would have IF we had not driven so far to purchase the vehicle. After the terrible first impression, we kept thinking..."It will get better". But, it did not.