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High level of customer service was received. - Dana0831
Great concern of my time and convenience were priority of my service manager. I have to drive 1 1/2 hours to get to dealership for servicing my RDX, so John Eagle Acura’s emphasis on excellent customer service always makes me happy!
Top Reviewed Specialists At This Dealership
Sales & Leasing Consultant
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Pre-Owned Internet Manager
Inspection Procedure Sucks. - Buyer Not been beware
Nov 10, 2018, I Purchased a 2007 Honda Accord with 120,000 Miles. Within 2 months I had to replace the brake pads and the starter. It is now Mar 2, 2019 (less than 4 months ownership) and the belts are making a noise. I asked them to repair it and refused, they say I should have bought an extended warranty, and that the car passed inspection. Well, It looks to me that their inspection standards are very lax or non-existent.
So, Buyer beware My recommendation is to bring a mechanic with you. Have them replace the worn parts that the mechanic points out and then sign the paperwork, Paying 100 usd to a mechanic is well worth it. As the repairs can cost 500-1000 usd.
No ma'am - Rachel Lynn
My experience here was not good. My husband and I knew the car we wanted before we even entered the building, if that would have not been the case already we would have left.
The "internet sales manager" who helped us was on his phone almost the whole time playing some game. Is that what you normally do when you are trying to sell a car? NO! Then, when we went for the test drive (besides being on his phone the whole time) he did not know ANY of the answers to the questions we were asking. He would say "I'm not really sure?". Really??? I have been to many dealerships and I have never seen that kind of behavior from a sales man. He did get some of the fees knocked off the purchase price which helped, but as a whole the experience was disheartening.
Then, when I received my plates in the mail did not receive an inspection sticker. I called the dealership to tell them this and they kept saying how it was not possible, well it obviously WAS possible since I did not have it. I had to go back and forth with the receptionist many times before she told me she would send me another after she checked with the other receptionist who apparently sent my plates to me. I am still waiting on a call back from her about this issue...
Bottom line- there are too many Acura dealerships in the city- GO TO ANOTHER!!!
John Eagle Acura