Great experience - Daphne1234
Great place to buy a vehicle. Looked for the perfect SUV for 8 months , was not desperate and had plenty of time if the dealer or price wasn’t right. I found the perfect SUV and Bobby, for two weeks he took the time to work on my deal , made it a very enjoyable, personal experience , no pressure, no hassle, he knew what I could do and he made it happen. I highly recommend Bobby and Southfork.
Top Reviewed Specialists At This Dealership
Sales & Leasing Advisor
Sammy and Jackie - Amizell2314
They both did an outstanding job and make a great team... they were friendly and fast... they were also very accommodating to all of our needs... we will be coming back again...
Great deal but tough time getting there - HANNAH.JO.RICHARDSON
Joe was the salesman that we worked with and he was great! He was very helpful and ultimately got me to a price I was willing to pay. One complaint I have is that every vehicle on the lot has a package of accessories already on the vehicle that can’t be taken off. It’s advertised on the vehicle with a sticker price of around $1200, which led me to believe it was an option. During the negotiation the accessories package jumped up to $3300 and when I voiced that I wasn’t interested and that could be taken off I was told all of the accessories were already on the vehicle and couldn’t be taken off. And also, what led me to come to Gulfgate Dodge was the online price, which this accessories package was not included in although all of the vehicles on the lot have it. I was ultimately offered a great deal on the vehicle so I was willing to deal with that issue. My second complaint, when I got to financing, I was pushed to finance through Chrysler Capital because the dealership would be “losing too much money if they didn’t get the incentive money” from me financing through them. I have good credit and my interest rate is 12.8% which is outrageous because I was preapproved for 3.09%. I only financed through them to avoid losing my rebate but I will be refinancing with my preapproval rate. So like the title says, I’m grateful I was able to get a good deal on my new truck, but it wasn’t easy getting there in my opinion.
Fantastic Service - Nova68
Cant believe how fast they fixed my car. Steven was very Professional and got me in and out real quick.
Really very happy and will be back when I have any repairs needed.
AMAZING!!! - Amy Barnes
We have bought cars from Woodhouse and we xontiue to go back. We had a recall on my brand new jeep. So they delivered a new to me. Im 200 miles away. I will go back for sure
Job well done - Pbrown711
Was expecting a 3-4 day turnaround but the job was completed in 1. Great job. Been coming here for the past 12 years and don’t want any place else working on my vehicles
Buying Experience - Jakhammr
Ed Sanchez is exceptional. One we explained what we were looking for, he showed us only what we asked for. Was very attentive throughout the whole process. Will go to this dealership and sales person for any vehicle purchases.
Wonderful! - Lindagaillong
Thank you to Carole Alomepe and Nate Shaw for your great customer service! Appreciate the General Sales Manager, Jim who made sure we were happy before we left. Great people. Would definitely return with future business. Thank you Northwest Dodge!
Ginny is awesome! - Trucks84
Ginny is very knowledgeable and has great customer service skills! Kept in contact with me throughout the service of my vehicle and notified me promtly when my truck was ready!
My experience buying a new 2019 Ram “Big Horn” edition truck - rocnjazlvr
1) Ben Rosenthal, my sales rep, was always helpful and never pushy. He listened to me politely and really got what I was looking for. The truck he brought out for me to test drive during my second visit pretty much had me sold @ first sight.
2) Steven Carrizales, the sales manager on duty who helped us get to a final price, struck me as a straightforward guy from the first. Negotiations proved to be relatively friendly, and felt fair.
3) Delivery and support after the sale were immaculate, so any possible buyer’s remorse I might have been feeling just plain dissipated.
4) The only real “salesy” moment came when I was in the finance office and the subject of an extended warranty came up. I was too tired to make a good decision by then, so instead of continuing to push, they agreed to hold the paperwork until the next morning, so I could sleep on it (and I still got to drive off in my fully gassed up, gleaming new truck).
Every day I drive this new Ram truck (previously I owned a solid, but not exciting Toyota Tundra), I fall in love with it a little more. It is roomy, the interior and exterior have a very polished look and feel, the safety features are super cool (and already proving helpful), and the quality of the engineering on the 2019 model reinforces in my mind why this truck is winning Detroit motor show and customer loyalty awards.
500 miles down the road, my initial evaluation is, “So far, so great!”
Body Shop can’t be trusted - Tino
Body Shop can’t be trusted. Given run around for weeks with horrible results. They rufused to correct poor workmanship for body panels painted different shades. Discovered parts missing.
Service Department is Disappointing!! - Vickey Johnson
Be prepared to wait. Please call Chrysler Care at 800 247-9753 to let them know of your concerns. This has to get better and this is a start. I have a 2017 Chrysler and I have brought my vehicle in three times for the same problem. I have waited over 3 hours one time and today was 5 hours. Unless we start complaining to Corporate we will continue to wait for long periods of time for each visit. Again please call the above number to let Corporate know.
bad service - kennclie
came in at 8:00 am for and oil change. I was told one hour. after 2 hrs. I went to the service writer. she was on her phone texting. I waited for 15 min standing in front of her. after she finished her texting. she just went on with her work. then a personal phone call. I had to interrupt her to ask when my truck would be ready. she said I forgot to put customer waiting it will be going in soon. not and apology or anything. they made me feel like they were the customer. while waiting an extra hour I decided to look at a new truck. the salesman was just as rude. I went to another dealer and bought a new truck from them.
Horrible custormer service - Aeramirez
My wife called ahead to see if she needed an appointment to make an oil change. Andrew -the employee who took the call- told her that there was no need for an appointment but that I was going to take an hour. No problem, I took my wife's Cherokee there. I waited 5 minutes outside for somebody to come and get my car, no luck. Then, I went inside and there were at least 10 employees talking to each other, some of them doing nothing and NOBODY asked me what I needed. I stood there for another 5 minutes. Finally Bukeka Carter was the only one who asked me if I needed any help. Although she hadn't had lunch yet she took care of me with a smile in her face. The rest of the employees continued to chat. Kudos for Bukeka!!
No upfront notice of diagnostic charges/overpriced estimate - Undisclosed Upfront Diagnostic Hostage Fees
Had our car towed to dealership for estimated repairs on a throttle body replacement. Service person did not identify any upfront diagnostic charges at estimate request. Upon receiving estimate for parts and service, respectfully informed service person I would like to check with secondary repair shop. Found expert shop to do same repair for 2 hours less quoted labor time, a free loaner car, and an overall savings of over $200 on a $600 repair. Upon contacting the delaership and politely requesting when the vehicle would be available for pick up by a towing company, the service person stated she would release the car when a $110 diagnostic fee was paid. Paid the hostage fee and moved the repair to the better source. Shady and shallow business practice. Don't blame the service person, appearantly - it's the dealership policy and business model.
Worst experience ever - Alorenzo
Purchased new ram 3500 2 days before Harvey hit in August 2017. I brought truck in April 2018 due to it having smoke coming out from under the hood resulting from an issue with the water pump at 30,000 miles. Service advisor Tim was very unhelpful and had not commmunicated any information pertaining to the issue, again I researched the problem that I was having and found that there were issues with water pump on these rams. So I ended up trading my vehicle in for a 2018 1500 and added leather upholstery, bedliner, and fender flares. Two weeks later I am still without my truck after being told that my vehicle would only be in shop for about 5 days being picked up last Wednesday and still a week later I am without a truck and no communication from my sales person Shane nor a friendly follow up call from Sales manager Mr. Moore whom promised me he would reach back out to me after I addressed my concerns and promised me that he would have me in something for the meanwhile if my vehicle was not ready on yesterday. I finally decided to stop by and see what is really going on and speak to another Sales manager after I requested the General Manager’s contact info. I again addressed my issue and for whatever reason they did not hand over the General Manager’s contact information but told me they would relay the message to him. I find it disturbing that autonation allows this type of customer service with so much competition out in the auto industry. Never again will I bring my business nor will I steer anyone to this dealership.
Southfork Chrysler Dodge Jeep Ram
Gulfgate Dodge Chrysler Jeep Ram