Great work - Cadillacchris89
Richard was amazing through out the whole process. I really appreciated him being patient and understanding through my journey in purchasing my first vehicle. Very thankful for all the help from the management and financing team, Jordan and Alex. Highly Recommend! I love my New 2018 Jeep Renegade!
Top Reviewed Specialists At This Dealership
Sales & Leasing Advisor
Barry was awesome!! Great buying experience! - ROBERT.A.GRIMSLEY
Got exactly what I wanted at a great price. Salesman was awesome and worked hard to get me the vehicle I wanted at the price I wanted. Awesome experience and will definitely go back!!
Exceeded Expectations!! - michelle
I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Cole Zayas greeted us and was ready to help as soon as we step foot on the lot. Cole took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Cole Zayas!
Fantastic Service - Nova68
Cant believe how fast they fixed my car. Steven was very Professional and got me in and out real quick.
Really very happy and will be back when I have any repairs needed.
AMAZING!!! - Amy Barnes
We have bought cars from Woodhouse and we xontiue to go back. We had a recall on my brand new jeep. So they delivered a new to me. Im 200 miles away. I will go back for sure
First Jeep purchase - Joe K.
Quite possibly the fastest car purchase I've ever made! Who doesn't dread the time it takes to purchase a vehicle?....Well, for a Saturday purchase, these guys nailed it in under two hours; un-heard of!
On another note; to anyone interested in a Jeep Grand Cherokee, I highly recommend at least going to view / test drive. I've never owned a Mopar product prior to now however, they have my business moving forward as the vehicle purchased is loaded with numerous features that are non-existent on comparable mid-size suv's.
Instant Gratification - AngieBB
I was greeted by Alex before I reached the door. He listened to everything I was looking for. He was patient in my request. They had an extensive inventory to pick from. I left with the vehicle I wanted. The finance team was also very helpful.
Great service great deals at Clear Lake Dodge Chrysler Jeep - Fabian Perez
I give them 5 stars because they have great delas and great service my sales man was great Jerrid Comeaux
Answer me every question I hade there really professional at what they do and I highly recommend anyone out there looking for a new or use truck come
Here u won’t regret it and ask for Jerrid Comeaux hes a great sales man I give him a 10 👌🏾
Purchased New truck - Missouri2008
They did a great job working with me on my trade and also the finance . They also followed up to verify there are no issues.
Crooked Motives - jeeper2018
I was a first time buyer planning on purchasing a used, “certified” Jeep. I was planning on trading in my vehicle worth $3000 via Kelley Blue Book. Firstly, they told me that they lost the key to the Jeep, so I was unable to even test drive the vehicle when I needed to. Secondly, when we began discussing finances, they offered me $500 for my vehicle trade in. They said their reasoning was that my vehicle was “unsellable”. After I said that wasn’t true and showed them the Kelley Blue Book price, they quickly came back and offered me $3000. Next, I expected a certified pre-owned vehicle to be in adequate condition, at least. But after taking the Jeep to a third party, non-biased mechanic for a pre-purchase inspection, the mechanic said he wouldn’t even charge me for the inspection because the car was in such bad shape. He said, “If you were my son, I’d tell him not to buy this vehicle, and stay away from this dealership.” Very true! The only warranty on this “certified” vehicle was a short 90 day dealer-issued warranty. No thank you!
They probably thought I was a clueless, young, first time buyer who’d be easily swayed into giving them more profit. I felt taken advantage of, and I will not be visiting any more Mac Haik dealerships.
WARNING: Stay away!
Poor Customer Service - Shuna
I have purchased 3 cars from this place, and the owner Mr. Allen is a very nice guy was there for all 3 sales! Recently, after purchasing my 3rd car in March, I had some issues with my brand new car that hadn’t even been test driven. Ok, I get it, it’s a new car they have issues as well! However, BETTY FOOTS, the service manager promised to pay my first car payment due to these issues. It is June and I have yet to receive a check from them, and every time I call BETTY FOOTS, she tells her employees to say she is not in the office and after calling again, her phone goes straight to voicemail. Who has time to play games with you BETTY FOOTS!!! If you are not going to pay the note, just say that, but the games that you are playing to say that you are a MANAGER, is ridiculous! Again, I have purchased 3 cars from Mr. Allen, and never have I ever experienced such poor customer service from this place until I met BETTY FOOTS!
Service Department is Disappointing!! - Vickey Johnson
Be prepared to wait. Please call Chrysler Care at 800 247-9753 to let them know of your concerns. This has to get better and this is a start. I have a 2017 Chrysler and I have brought my vehicle in three times for the same problem. I have waited over 3 hours one time and today was 5 hours. Unless we start complaining to Corporate we will continue to wait for long periods of time for each visit. Again please call the above number to let Corporate know.
bad service - kennclie
came in at 8:00 am for and oil change. I was told one hour. after 2 hrs. I went to the service writer. she was on her phone texting. I waited for 15 min standing in front of her. after she finished her texting. she just went on with her work. then a personal phone call. I had to interrupt her to ask when my truck would be ready. she said I forgot to put customer waiting it will be going in soon. not and apology or anything. they made me feel like they were the customer. while waiting an extra hour I decided to look at a new truck. the salesman was just as rude. I went to another dealer and bought a new truck from them.
Sales and Service is a Joke - Unsatisfied in Katy, TX
Tried to buy a car with pre-arranged price and financing. Salesperson after 2 and a half hours was so concerned with new folks coming in, he failed to even start the paperwork with me. I sat in a cramped office for 2+ hours and did not even start the paperwork, even though vehicle, price and financing had already been determined. Got up to go the bathroom and came back and office was now occupied by another salesperson and customer. Was told to find another office. The short time my sales person was in the office, was interrupted by guys sheetrock repair of walls, F&I person, etc. I left with no resolution and no help from management. Terrible, terrible, terrible. I have examples of unbelievable terrible service as well where we dropped a vehicle off for factory recall and they stated it would be ready that evening as they had the parts in stock. 4 days later we were able to pick up the vehicle.
GO TO THIS Vendor at your own RISK! You have been warned.
No upfront notice of diagnostic charges/overpriced estimate - Undisclosed Upfront Diagnostic Hostage Fees
Had our car towed to dealership for estimated repairs on a throttle body replacement. Service person did not identify any upfront diagnostic charges at estimate request. Upon receiving estimate for parts and service, respectfully informed service person I would like to check with secondary repair shop. Found expert shop to do same repair for 2 hours less quoted labor time, a free loaner car, and an overall savings of over $200 on a $600 repair. Upon contacting the delaership and politely requesting when the vehicle would be available for pick up by a towing company, the service person stated she would release the car when a $110 diagnostic fee was paid. Paid the hostage fee and moved the repair to the better source. Shady and shallow business practice. Don't blame the service person, appearantly - it's the dealership policy and business model.
Worst experience ever - Alorenzo
Purchased new ram 3500 2 days before Harvey hit in August 2017. I brought truck in April 2018 due to it having smoke coming out from under the hood resulting from an issue with the water pump at 30,000 miles. Service advisor Tim was very unhelpful and had not commmunicated any information pertaining to the issue, again I researched the problem that I was having and found that there were issues with water pump on these rams. So I ended up trading my vehicle in for a 2018 1500 and added leather upholstery, bedliner, and fender flares. Two weeks later I am still without my truck after being told that my vehicle would only be in shop for about 5 days being picked up last Wednesday and still a week later I am without a truck and no communication from my sales person Shane nor a friendly follow up call from Sales manager Mr. Moore whom promised me he would reach back out to me after I addressed my concerns and promised me that he would have me in something for the meanwhile if my vehicle was not ready on yesterday. I finally decided to stop by and see what is really going on and speak to another Sales manager after I requested the General Manager’s contact info. I again addressed my issue and for whatever reason they did not hand over the General Manager’s contact information but told me they would relay the message to him. I find it disturbing that autonation allows this type of customer service with so much competition out in the auto industry. Never again will I bring my business nor will I steer anyone to this dealership.
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