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Very professional - Carolyb
Albert woods was very professional and helpful. He help me in every way to make sure my car deal went smoothly.
I would recommend your dealership to friends, family and coworkers.
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Fast and reliable - mgt
Luis was very communicative about what was going on with my vehicle. Timely and friendly staff. I will be doing all my car services there.
Fantastic Service - Nova68
Cant believe how fast they fixed my car. Steven was very Professional and got me in and out real quick.
Really very happy and will be back when I have any repairs needed.
Flawless Experience - Trey1021
If you're looking for a Chrysler, Jeep, or Dodge vehicle at the Blair dealership, reach out to Travis Baker. He's incredibly knowledgeable with the vehicles, and made the car buying experience easy. When I found a vehicle I was interested in, I got in touch with Travis and he had the test drive ready to go when I showed up. I ended up thinking about my purchase over the next few days, and when I decided to buy the car Travis had everything setup and ready to go for me. I literally walked into the dealership, signed the paperwork, and walked out the door with the keys to my new car. I was happy to have my time valued especially with Blair being about an hour away from where I live. Overall, I had a great experience.
Great customer service. - Rose532
Our sales person, Chuck Corey, was very attentive & made us feel welcomed. All staff was helpful & friendly. All very knowledgeable. Management worked with us to get vehicle price at a reasonable price.
buyers beware! - anonomys
If I could give a lesser star for this "establishment" I would. Customer service? There is none, went in there and spend well over 60,000 dollars for what was supposed to be a brand new vehicle only to find out that it was what the managers drove. And boy did they drive the heck out of that vehicle. Had to wait around for financing for over two hours, apparently only one decided to work that day. Financing then, after we told them that we didn't like those numbers and that we were going to use our own financing decided to laugh at us. Wow that's unprofessional. We had to bring the vehicle back the next week because again the manager who drove it before us messed up the rims on one side and had weather stripping sticking out. So back we go to drive 30 miles to get something taken care of that honestly could've been fixed during our two hour wait when we purchased the vehicle last week. When we finally were able to pick up the vehicle after said things were fixed the radio had malfunctioned and the backup camera was no longer working properly. Not what you would expect when you buy a brand new vehicle, maybe from a used vehicle. Then came us waiting for them to pay of the vehicles that we had traded in. They told us the expected wait was no more than 10 days, flash forward to 3 weeks and they have yet to be paid off. Every time I would try to speak to dannie, who was our salesman, he would say he wouldget back to me but never would about the financing, he would get back to me about leaving a positive review for him but not about the things I had asked him. Finally got tired of dealing with Dannie so I demanded to speak to a manager, got transferred to the GSM, Jim. He seemed very understanding and was wanting to make things right. He said that he would find out why the vehicles had not been paid off yet and would get right back with me. Flash forward to the next day in the afternoon still no phone call from Jim with answers. I call again to figure out what the issue is and demand to speak to someone higher up. Now speaking to Rick the manager and he had no interest in making this right or doing any type of costumer service. Just a quick lesson for you boys down there at the office your customer service doesn't end when the client drives off the lot with said purchased vehicle. It continues on and on so that hopefully the customers come back to you for another one or they tell their friends and family about the wonderful experience they had and for them to purchase their next investment there. Customer service is how you want your business to be known for. Dearest dodge: is this how you want your business known for? Horrible customer service? Better yet no customer service?
Update: found out through our bank that our check was cashed by the dodge dealership on the 15th. Now on the phone with corporate filing a formal complaint and will be speaking to my lawyer.
Update: spoke to corporate and they tried to get ahold of financing but no shocker here they weren't available. Case filed. I then called back to northwest dodge to speak to Rick (hope I'm getting that spelling right) the manager again to see what he had to say about the new information that I was told from our bank and to inform him that I had filed a formal complaint with corporate. He then proceeded to yell (yes yell, he raised his voice and verbally assaulted me) at me telling me that that was not what he said (talking about the check not being cleared) and that after telling him that I made a formal complaint against everyone we dealt with and gave them names he said "I hope you get the spelling right" then proceeded to yell at me some more. Wasn't till after I raised my voice and told him that he does not speak to a woman that way did he finally calm down enough to let me speak. I have never in all my years been treated with such disrespect from a huge company. I really hope someone sees this and sees that this company does not live by its values as it is advertised which says "We treat people R.I.G.H.T. with Respect, Intelligence, Greatness, Honesty, and Teamwork." Apparently your manager Rick didn't get this statement in his orientation.
Great experience - Raj7
We have been looking for cars and have been looking at many dealerships. They gave us a great service and got us the best deal we could hope for.
Took great care of me before and after the sale!" - solizm
Jesse Banda, took great care of me before and after the sale!" -
Jesse Banda provided great customer service and took great care of me. Very understanding of my needs and I left with a great deal (Jeep Grand Cherokee Limited) and a vehicle that meets all of my needs. Thanks again! Maria Soliz
Horrible Service with No Accountability - DisgustedWithMacHaik
Worst experience for car service I've ever had. I brought it in a two year old Ram 1500 Limited with multiple issues and a broken back window. I pre-approved the window repair without a quote. They held the car for 2 days only fixed the recall item (hey there is some easy money from the manufacturer) and then called me to pick it up. When I got there they had a quote for the window but had not fixed it and claimed they couldn't reproduce the other issues even though I could do it on the lot. Pierce my service contact just apologized but offered to do nothing and blamed his technician who's full name he didn't know because "Mike is new". At this point I'm out of time to get it fixed, have already turned in my rental car (which cost me ~$150) and I'm having to make arrangements to send it to an out of town shop to get it repaired in time. Absolutely lazy and incompetent staff who don't take accountability. I'd accuse them of dishonesty but I don't think they care enough or are competent enough to be dishonest. As a side note, the out of town place that is fixing it is fixing it for less than 50% of the quote I received but that's really just insult to injury since I was willing to pay the inflated price due to my timeline constraints.
Great place - Tman
Researched online for a few days and looked at 1 other dealership. These guys had the biggest selection and the cheapest price hands down. John A. Is the man to talk to. No pressure. No gimmicks. Showed us a truck I asked for while getting my other appraised. They were very competitive on trade in value. Was late that night so I had to come back the next day. When I came in John was more then helpful again, even when I thought he was going to get irritated when I asked to see another color I’m the daylight. John did not get irritated. Showed me all the colors. Then we put together the deal. Before fincance I had the pleasure of meeting Scott. He was able to explain asscessories and the EVTS system. Great guy if anyone needs anything even if you already have a truck and need some upgrades. Sam the finance guy was straight forward and quick. Went through everything in detail. Very good guy. All in all I’ve worked with a bunch of dealerships and these guys knocked the experience out of the park.
Worst experience ever - Alorenzo
Purchased new ram 3500 2 days before Harvey hit in August 2017. I brought truck in April 2018 due to it having smoke coming out from under the hood resulting from an issue with the water pump at 30,000 miles. Service advisor Tim was very unhelpful and had not commmunicated any information pertaining to the issue, again I researched the problem that I was having and found that there were issues with water pump on these rams. So I ended up trading my vehicle in for a 2018 1500 and added leather upholstery, bedliner, and fender flares. Two weeks later I am still without my truck after being told that my vehicle would only be in shop for about 5 days being picked up last Wednesday and still a week later I am without a truck and no communication from my sales person Shane nor a friendly follow up call from Sales manager Mr. Moore whom promised me he would reach back out to me after I addressed my concerns and promised me that he would have me in something for the meanwhile if my vehicle was not ready on yesterday. I finally decided to stop by and see what is really going on and speak to another Sales manager after I requested the General Manager’s contact info. I again addressed my issue and for whatever reason they did not hand over the General Manager’s contact information but told me they would relay the message to him. I find it disturbing that autonation allows this type of customer service with so much competition out in the auto industry. Never again will I bring my business nor will I steer anyone to this dealership.
Sold a damaged Truck and refused to repair it - SethW
UPDATE: After receiving the notification below from the owner, I called the GM the next day. Obviously there is a disconnect between the owner and the GM or the owner is truly only worried about making a profit anyway he can.
I call the GM and told him I was going to file a claim with insurance (even though I bought a damaged truck from AutoNation and they should have been responsible for the repairs) and said I would like to just get my truck back since they have had it as of March 5th. Therefore, I proposed that they pay the deductible which is much less of a financially burden to them than covering the whole cost. He said, "No." I then had to twist his arms to get him to cover half of the deductible.
To company of that size a few thousand dollars is a drop in the bucket if it means repeat business and referrals. Now Autonation is making a profit off of me twice: 1) The sale of the damaged truck 2) The insurance claim to get the truck repaired to working order.
The GM had the audacity to call me today ask for me to remove my review since they are taking care of the problem. Seriously?
At this point it is no longer about the money it's the principle of the matter.
Had I read the reviews on google first prior to the purchase of the used F250, I would not have bought the truck from AutoNation. It appears to be a reoccurring problem where people buy used vehicles from there and inherent problems, then are told they have the 90 day warranty that is completely useless. BUYERS BEWARE - DO NOT BUY USED FROM HERE. They will not help you, Service Manager GM, etc. are more worried about hitting their bonuses than having returning customers.
I bought a used F250 from them on Saturday, on Tuesday a service light came on. I didn't even have the truck a full 3 days. AutoNation Dodge sent the truck to AutoNation Ford to figure out the problem. Turns out either the previous owner or whoever AutoNation bought the truck from put "something" in the def tank. They have had my truck since April 5th and have been fighting on who was going to pay the $~4,000 to correct it, or place the blame on me. Knowing that I did nothing to contaminate the DEF system and understanding the way the system works I have presented my case to several of their management up to the GM. Today he told me that the repairs would not be covered by Autonation. I was told that in order to get the truck put back together it would be $680... just to leave. This is totally unacceptable. You buy a car from a reputable company and then get screwed because they didn't do their due diligence with their "Certified" vehicle.
bad service - kennclie
came in at 8:00 am for and oil change. I was told one hour. after 2 hrs. I went to the service writer. she was on her phone texting. I waited for 15 min standing in front of her. after she finished her texting. she just went on with her work. then a personal phone call. I had to interrupt her to ask when my truck would be ready. she said I forgot to put customer waiting it will be going in soon. not and apology or anything. they made me feel like they were the customer. while waiting an extra hour I decided to look at a new truck. the salesman was just as rude. I went to another dealer and bought a new truck from them.
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