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Don't believe your lying eyes and ears... - Carbuyerx100
Warning: Do not buy from this dealer or any associated dealership... I own a successful landscape company in the Houston area and buy several new vehicles (trucks) a year. I have purchased many ford's and chevy's over my 25 years in business, but heard on the radio and verified on their website some great prices advertised at Tomball dodge so I figured why not try a different product for a change. I emailed them first to make sure there was not a misprint on the price or some other trick some dealers use to get people into their dealership (Bait and Switch). They emailed me back stating the price I seen is the price I would pay, BUT here is the catch... The email was not signed and did give a contact name. So I went to the dealer and explained to the salesperson who greeted us... all of the above. He started claiming some of the discounts I do not qualify for and such. I explained that I do qualify for all the bonus and end of year discounts because the only disclaimer to these were you needed to live in Texas. Salesperson was courteous, but I am not at all used to having to negotiate over an already settled advertised sales price - especially after getting an email as back-up to the advertised price so I promptly walked out. I would not recommend this dealer to anyone and I am writing this review as a warning to people that are not as well versed in buying cars as I am ... to stay away from this dealer. If they tried to scam me, then the average buyer has no chance here...
LACK OF INTEREST IN FOLLOWING THROUGH - Exhausted
I purchased a new 2015 3500 Dually from DeMontrond Dodge and gave them my business because of a past experience. After the deal was done, I found out several items about the way the contract was developed and how things, I was not told about, were added. I was not very happy but at least I had a new truck. In a very short time I starting having problems with the truck and I did not get any support from the dealership. First thing was abnormal wear on the right front tire which is an issue with the design of the ball joints. The tires ware was uneven within the first 5 thousand miles and the tire became unsafe. I also had two other tires with tread separation and almost had an accident because of them. I received no support from Chrysler nor the dealership to remedy the situation and had to buy two new tires and get refunded from the tire manufacturer. There have been a number of recalls on my truck and most of the time the dealership did not have the parts to conduct replacements. I have tried to contact the service rep many times and many times he does not answer my calls and I have to go to the dealership to get things done right. The truck has been in the shop at least 10 times since I purchased it and after repairs some of the issues still exist. The A/C blower motor went out and had to be replaced of which I was charged 100 dollars for installation. It took them almost 3 months to replace the exhaust system because of recalls. There are so many other issues it would take much more time to show them all here. Enough to say that I am very unhappy with the way the dealership is so disinterested in dealing with the customer after the initial sale. It seems their attitude is you bought the truck, get out of here.!!!