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Buying a new mercedez - Paty
Terra Kurtz went far and beyond with the customer service . She really fought for us to get us the best deal. She is a fighter !! Effective and productive !!
Vehicle breaks down after only 3 days. - asts123
Purchased a used vehicle on Oct 13 2018 told by Salesman Ryan don't worry you have a 4 day - 1000 mile warranty which ever comes first. Welp 3 days later car breaks down now, no one knows anything. Beware ppl they do not honor their promises. Don't make the same mistake I did get everything in writing! The manager Koby was rude and could careless.
Awful , Unhelpful, clueless ,rude - Volvogirl
The worst experience with a dealership I have EVER had. Incredible these people are in business. I order a new Volvo online and had it shipped to this dealership, and come to find out they have never had anyone order a car from Volvo directly before and it was painfully apparent. It took my car 4 months to get here so you can imagine my excitement when Volvo told me it was finally here. They said you dealership will call you! This dealership never called!! I called star motors probably 2 times a day and everyone had no idea what I was talking about , claimed to not have my car. So then after it had been at their dealership for 2 WEEEKS , I finally get ahold of someone who says oh we do have a Volvo that came in let me check if it’s yours... it was. It gets worse as I got to finally pick it up they are very unhelpful and in communitive, messed up my loan then gave me NOTHING off MSRP, no free oil changes , no perks at all , they even charged me 200 dollars to fill my car up with gas and “prepare it” ITS A BRAND NEW CAR. All this when I am only financing 10k the rest I put down in cash, so I know theyre making fat commission for doing ZERO work. Also This new new car had 7 miles on it and they parked it up on the curb so the bottom is already scratched. Will never go back to this dealership - be warned and tell anyone looking for a Volvo to avoid this place like the plague unless they want to get completely screwed. Star Motors is the worst dealership I have ever been to, not even nice to you, you’re about to spend a xxxx ton of money can someone offer me a water?! Nope, they can’t so whatever you do don’t go to Star Motors.