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Everyone very professional and helpful - Medenman
Friendly and exceptional customer service. Was very impressed of the quick and informative service. Did not have to wait 30 minutes. Diane and Alican also very helpful.
Service Experience - Cadillacguy
Service Advisor Monic Cook was very knowledgeable, friendly and accommodating. She stayed in touch to let us know the problem and how long it would take to resolve.
Top Reviewed Specialists At This Dealership
Service Department - Archetek
Do not waste your time bringing your vehicle to this location. I highly recommend you take your car somewhere else. I schedule an appointment on the phone with a agent ahead of time and explain exactly what services I need it from them. Once I brought my car in later that week no one came out to greet me. And I stood there for about 10 or 15 minutes before walking inside asking if someone could help me. TheAdvisor I spoke with could not find my name anywhere in their system. I ended up having to wait an hour for them to find a loaner and it was not equivalent to my Escalade. And I was told for future appointments I need to schedule ahead of time so that I may get a vehicle equivalent to mine. Which I did that. Secondly after three or four days went by I had not heard anything from the advisor. I had been calling him repeatedly leaving messages and he never responded to any of my calls. I decided to just go there to find out what was going on and come to find out my truck still was not fixed. it was sitting in the little storage area. So I asked for them to just give me my car and I took it to a different dealership and got it serviced in a couple of hours. I would never ever bring my car to this dealership. It's horrible.