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Officially a first time car buyer! - Ralle7
As soon as I walked in I was greeted immediately by Albert. He listened to all my requests and helped me find the perfect vehicle for me. He even stood in the rain with me while I choose the color I wanted. He went above and beyond to make sure I got the monthly payment I wanted. I wasn’t looking foreword to buying a new car, but Albert made my first time buying a car an easy and memorable experience. Thank you Albert!
Top Reviewed Specialists At This Dealership
Sales & Leasing Advisor
Recall work. Warranty work. - dannydan300
Scheduled an appointment for 7am. They provided and uber ride home and also picked me up when my truck was ready. Made it a real simple process. Service advisor was friendly and professional and addressed all of my concerns. Will definitely be returning for any further assistance for my truck.
They know how to take good care of a customer - Ncastro421
Came to Ron Carter Ford after leaving Gulf Coat Ford extremely disappointed in their service. Called Ron Carter Ford service and Allison set me up with an appointment and even had a car waiting for us when we got there to drop off our car. We had purchased the extended warranty through Ford and they honored it, supplying us with a rental when we got there. They took care of our car and of us. When I went to pick up my care found out some of the stuff Gulf Coast Ford was charging to our warranty was not needing to be replaced. I am glad we went to Ron Carter Ford and will be back again when I need my car serviced. Thanks Allison for all your help!
Excellent service - Essy,Arambula19
Brently chaves is a awesome salesman! he's very friendly and patient he goes above and beyond for his customers. He worked with me and husband and helped us get into a 2018 dodge journey. If you're looking for great customer service I definitely recommend seeing brently Chaves
New car purchase - Garryhemi
My sales rep did an excellent job for me.Got me the vehicle I wanted with the options I had wanted.Price was better than I had in my head.Thanks to Eugene Owens and also to Garret.
Great experience - Raj7
We have been looking for cars and have been looking at many dealerships. They gave us a great service and got us the best deal we could hope for.
Extremely horrible experience with truck and staff! - Truckgirl
Transmission falls out of gear, falls from 8th to 1st randomly. Engine rattles (bottom end) on cold start. When driving 65mph on windy day the air travels through front windshield which causes a very loud whistling noise. Truck has been in service 3 different times. We contacted Chrysler and have had 2 different case numbers. We haven't even had it for 6 months! Tried trading out of it. But we find out from Hector (salesman) it's $11,000.00 upside down! We were flat out told "next time the Transmission falls out of gear to just blow it up" and we just aren't comfortable with that! We have tried numerous times to speak to management only to be told (Brandy and Robert) that she isn't in. So, we are stuck with a brand new truck which isn't safe to drive!
Worst experience ever - Alorenzo
Purchased new ram 3500 2 days before Harvey hit in August 2017. I brought truck in April 2018 due to it having smoke coming out from under the hood resulting from an issue with the water pump at 30,000 miles. Service advisor Tim was very unhelpful and had not commmunicated any information pertaining to the issue, again I researched the problem that I was having and found that there were issues with water pump on these rams. So I ended up trading my vehicle in for a 2018 1500 and added leather upholstery, bedliner, and fender flares. Two weeks later I am still without my truck after being told that my vehicle would only be in shop for about 5 days being picked up last Wednesday and still a week later I am without a truck and no communication from my sales person Shane nor a friendly follow up call from Sales manager Mr. Moore whom promised me he would reach back out to me after I addressed my concerns and promised me that he would have me in something for the meanwhile if my vehicle was not ready on yesterday. I finally decided to stop by and see what is really going on and speak to another Sales manager after I requested the General Manager’s contact info. I again addressed my issue and for whatever reason they did not hand over the General Manager’s contact information but told me they would relay the message to him. I find it disturbing that autonation allows this type of customer service with so much competition out in the auto industry. Never again will I bring my business nor will I steer anyone to this dealership.
bad service - kennclie
came in at 8:00 am for and oil change. I was told one hour. after 2 hrs. I went to the service writer. she was on her phone texting. I waited for 15 min standing in front of her. after she finished her texting. she just went on with her work. then a personal phone call. I had to interrupt her to ask when my truck would be ready. she said I forgot to put customer waiting it will be going in soon. not and apology or anything. they made me feel like they were the customer. while waiting an extra hour I decided to look at a new truck. the salesman was just as rude. I went to another dealer and bought a new truck from them.
Bait and Switch - MissLed
Called ahead to confirm vehicle availability and internet price, arrived preapproved. Test drove the exact advertised vehicle and tried to purchase for the price agreed to over the phone (and listed on the website). Dealer wanted msrp (which was $8k more), stated they could not meet the advertised price because it was incorrect. This price is still advertised for 4 of their vehicles (same make and model), they're using bait and switch to get people into the dealership.
What was also very odd was that everytime the salesman came back from 'talking with the manager' the price went UP(!?) the first time we thought it was a mistake.
We arrived preapproved, excellent credit and a willingness to purchase on the spot, also this particular car is a new 2018 that has been on the lot for over 181 days, what were they waiting for?
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