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They are amazing - Groot1093
I came in, not sure about what was about to happen. I was in a bind and Fran helped me so much. I recommend them to anyone, even if it’s not a ford they will help you. I know where I’m going next time I want to a new car. Thank you again so much - Colton P.
Top Reviewed Specialists At This Dealership
Great experience! - delarosapr
The sales associated Ricardo Valle was very friendly and helpful. Explained everything well and stayed with us until the end. The Finance Manager Sammy Daniels was very helpful and very satisfied with how everything was handled, that's why we went back to Friendly Ford. Will definitely come back in the future! Thanks for everything.
Internet Sales Manager
Amazing Customer Service and Deal! - Shari626
Went in unsure of what I was going to be getting myself into since reading mixed reviews online. The moment I stepped out of my car I was treated like someone my salesman has known his entire life. I knew I was going to be "upside down " on my current car, but wanted to see if there would be a way for me to get int a new truck. Turns out after my salesman Brandon and his manager Chris spoke with me about my concerns and what I was wanting they had a few options pulled around for me to see first hand. Turns out that by the time they pulled up a list of rebates on their computer it helped to get rid of the "upside down" and get me the payment I was requesting. I will never purchase from anywhere else. I understand not everyone will have the same experience I had, but wow some of those reviews are way off and makes me think there is more to the story than what was written.
Very Pleased - Jholmes1
Cant say enough about this dealership the whole staff went out of their way to make u feel appreciated.I had shopped for couple weeks for the best price and was a few hours away from buying with another dealership when Justin reached out to me and beat the lowest price by 1,000 dollars I have to say it was pretty amazing how fast he worked very pleased would recommend to anyone looking for a vehicle i for sure will be back
New Car Internet Sales
New Car Sales Director
Use Car Internet Sales
AWESOME SALESMAN - eestafford43
Craig Jones and his assistant was very well organized, great customer service and knew their job. I will recommend them both and send clients.
Gulf Coast Ford Sales Man Stephen Cueva - jmcfatt62
On top of his A Game as a salesman at Gulf Coast Ford. Very nice, quick and efficient. A+ seller. Would buy a vehicle from him again.
Pre-Owned Sales Manager
Expect the best at Al Meyer Ford - RADIO SHO
Gotta take a minute and brag on service at Al Meyer Ford.
If you know me, you know I LOVE my vehicles. My SHO is turning over 80K miles this week.
Had it in for oil change at Al Meyer Ford. In the process of rotating the tires, the key to the wheel locks got striped. I considered it "wear and tear". Vikki, the service manager wouldn't have ANY OF THAT. Not only did she order a replacement, but she put me in a loaner car.(no way to change a flat). When the replacement key came in, it striped too! Long story short, they ordered a whole new set of locking lugs and key, pounded the old ones off and replaced. Never once did anyone point a finger at another shop or try to up sell me anything I didn't need. Must have been 4 people from service that came by when I picked up my car to make sure I was happy. If YOUR car needs a new service home, give AL Meyer Ford a try.
Easiest car buying experience !! - Becky1200
Brunson made this the easiest car buying experience. I went there knowing what I wanted and no one tried to talk me into buying anything different. They answered questions honestly and no game playing on the price. Brunson even found the color I wanted. I will definitely buy my next vehicle from here !
The Very Best Bar Non - Richard W Bates
I have bought 6 new pickups from them so far. I purchase a new truck every 24 months. In 2016 I purchased two new pickups from Sour Lake Ford and they exceeded my expectations on both. I had a brain hiccup and thought I would shop another dealership but came to my senses and went back to Sour Lake Ford. They almost doubled my trade in offer and still sold my trade in 3 days later, now imagine what the other dealership would have made off my trade in! The sales experience has been pleasant and rewarding. They also have an excellent service department to take care of your needs after the sale. These folks are the greatest and other folks may get tired of my bragging on them but for me there is only one Ford Dealership worth knowing, they feel like family!
If you decide to give them a try and I strongly suggest that you do, There is one name you need to know and that is ROCKIE TEMPLETON!! This lady is not scared of the big boys and will go to bat for you against anybody!! When I drive up one of the other salesmen call her, they all know I only deal with ROCKIE!!!!!!!!!!!!!!!!!
Bolton Ford - Mike
Greg David is an excellent salesman. Any and every need I had a question I wanted to ask at any time of day he responded excellent customer service excellent service department I highly recommend contacting him for any vehicle needs.
Great Experience - JK
My wife and I had a great experience buying a new truck from Gullo Ford. We highly recommend them and our sales associate Karl. We will buy from here again.
Excellent buying experience - Sherri D
We just finalized our truck purchase on 1/15/19. I have to say it was a very pleasant buying experience. We are from Pennsylvania so ours was a little more complicated getting all the paperwork in place. We worked with one of their newer sales guys David Schlothau. He did a great job, we used an outside credit union for financing which Chastang was happy to allow us that option. They didn't pressure us to use their financing and were not pushy in their sales tactics or for purchasing an extended warranty. I have to say that was so refreshing. They informed us of our options so we could make the best choice for us. We made an appointment to see our truck, they met us and took a test drive then immediately started paperwork. They made it so easy. They were so patient waiting for our financing check to arrive and were great with all the follow-up things we needed. They went above and beyond by working with a local person to get our fifth wheel set up installed as well. The whole experience was top notch. When we picked up our truck it was detailed and the gas tank filled which was an added bonus! David even shared some great local information about rodeo's and local hot spots to check out during our stay. Thanks for making this such a positive experience. We are excited to start using our new to us truck for more of our travels. If you are looking for a truck, I highly recommend them.
Grea service made the sale - TexasTom
When you move from out of state, dealers often put you at the bottom of the pile when servicing a vehicle not purchased from them. Not here! These folks always treated us well, did the work correctly, and treated us like family. When time came to replace our F150, we got the same attention and, never felt rushed, pressured, or cheated. The salesperson took time to find the right F250 for our needs, and the finance staff was very complete and thorough. The only car buying experience where I felt great afterwards!
Worst seller - Abba
I dont know the other sellers but BourboDorsey is fake liar rude and indicent never ever shop with him i van not understand how this kind of people still around
Excellent Experience ! - JoD
Meet with Ellis that we were in the market for F250. We test drove with my wife to see if she felt comfortable with the size of the truck to drive in the city. After the test drive Ellis gave us value information about the features & benefits inside the truck. We took few weeks in order to make a final decision. Met with Ellis & Brandon on the second visit and both gentleman were very helpful. Both worked together to assure my experience was memorable. Thank you guys!
Best = Joseph & Elena Delgado
Took my car for a check engine - Mario8181
I truly recommend this dealership they really stand behind their word, they honor warranty services never make any excuses. They took my car in with a check engine light on and took care of all issues it had and did not charge a dime.
Great, fast service - Griz90
Once again Tommie Vaughn surprised and exceeded my expectation. In and out for service in less than hour. Excellent! I only use them for my service because they are so good.
The service and sales staff - Tommie
The sales and service staff have been very helpful and knowledgeable. Jennifer and Douglas Torres
Service Advisor have followed up on service keeping me informed. All of my visits have been pleasant and productive. A pleasure to see the sales and service staff. Tommie
Avoid Servie department at all costs - Bw12345
I have dealt with car dealerships and companies many times before. I have also never left a review online before. The service and customer service was so bad that I felt I should take time to tell others to avoid the service department. Would not call me and communicate at all about what was happening with vehicle. Was told by sales advisor it would be done. But without communication by them it was always postponed 2 more days, and 2 more, and 2 more. With no explanation or reasoning why. Had to call/talk to about 10 people, wait 6 days, and go up there myself to actually figure out anything. Many other things I could mention, but overall worst customer service and lying I have ever encountered with ANY business, not just a auto company. I advise to take it to another Ford dealer and avoid this one if you must take it to Ford dealer for recalls. What a shame this expiereince is.
Fantastic dealership - Liberty7715.
Speedy service. All the employees are nice, helpful, and knowledgeable on just about everything you ask them. And if they don’t know they’ll figure it out for you.
Very happy with my purchase of a Ford Explorer - Ford Explorer Lover
I shopped at several dealerships around my area. After visiting with Classic I left to see what other dealerships might offer. I found myself after every visit, thinking about my experience at Classic. I ultimately ended up buying from Classic. I really liked my salesman and the sales manager for Ford. We went back several months later and dealt with both men again, purchasing my husband's Toyota Tundra. I have recommended Classic multiple times.
Not ver smart - JoyceT
I was told that I was that I was not very smart and not good at math by employee at Cook Ford because I gave a bad review It came from Tim
CookFord tell you lies to get you in do not deal with them when you get them a bad review they call on the phone and insult you
Oil change and slow leak in Tire. - David
Sabine River Ford was on top of the issues . For this visit it was an oil change and to find and repair a slow leak in my tire. They were professional and courteous . The reason for the slow leak was a very small staple that managed to pop through the tread .
Purchase Vehicle - Ramon, Cruz
I absolutely loved this place and their employees! Dustin Garner was extremely great & helpful! If anyone is looking to purchase a vehicle I strongly advise people to go here.
Repeat satisfied customer - Kemahjohn
Vernon Baines has helped us with 6 transactions ...always gives careful attention to our needs.....Oscar in Finance is great guy providing support we need....Service Dept and Quick Lane also provide courteous and professional service.....highly recommend dealership
Service appointment - Disappointed
Had appointment to repair a/c on TownCar. After eleven days, I finally had my car repaired. No explanation as to why; no apology. Car was not even washed when I picked it up.
2014 Ford Focus issues - dontlikemycar
Since we purchased this car we have had problems with this car shuddering and not wanting to change gears. The transmission has had a problem for years but they always tell me nothing can be done with it do to the fact that Ford put a different kind of transmission in those cars. They told me it will be OK and nothing would go wrong with my car. WELL WELL MY CAR WONT COME OUT OF HIGH GEAR>>>>> and KINSEL FORD IN BEAUMONT WILL NOT STAND BY THERE CAR THEY SOLD TO ME.
I WAS TOLD THAT THERE IS NOTHING THEY CAN DO ABOUT IT AND BLAMED THE FORD COMPANY. THIS CAR WAITS UNTIL THE WARRANTY GOES OUT=..
I am not going to pay a dime on this car at all. They will fix it and I will get another car a soon as possible. the 75 year old man at the service department told my husband today that there is nothing that he can do about it. WHAT I SPEAK THE NAME OF JESUS OVER THIS PLACE AND PRAY THAT NO CAR GETS SOLD UNTIL MY I GET A NEW CAR.......
Bring lube if you shop there - Jmattbryan
Let’s start at the beginning. Second week of October I bought a truck from Big Star. When I went in I told them I wanted a XL F150. Instead they start bring out platinum and king ranch trucks. I keep saying I want a XL F150. So they bring out this loaded XLT and its nothing what I’m looking for. They tell me this is the only truck that they can approve. Half way filling out the contract I change my mind and want to wait. They tell me they are the only dealership that can get me a truck and if I try somewhere else, my credit will drop and I can’t get a truck anywhere. So I get it. Then while I getting it I ordered mirror for the truck. Tell me it’s going to be a week or 2 to get them. So after 2 weeks I start to call to find out what’s going on. 2 days before thanksgiving I drive over after calling 18 times and never getting a call back. “They just came in” I was told. Then find out they sold them 3 weeks before. A week later they come in. While it’s in the shop I tell them about a few other problems. Get the truck back and instantly I find out none of the problems have been fixed. So they run the truck back and plug it up and tell me it’s a glich in the computer but it’s fixed.
At this point I’ve contacted the sales person who sold me the truck and actually quit 2 days after I get the truck because I’m there words “ all they do is screw people. They told me to sell you that truck and wouldn’t look for any other truck. They force people in to trucks they need to get rid of.”
So in February I decided to go in again to see if I can get everything fixed. And after 6 weeks of sitting there, it’s in worse condition then when I dropped it off. Key pad quit, screen keeps going out, accelerator doesn’t always work, still smokes when you start it, still has the ticking noise. It’s truly amazing that a dealership would treat a customer like that.
I will not be taking this down. I will be sharing it everywhere I see them advertising. It’s unamerican how they treat people. There is honestly a lot more I can say. I’ve talked to 3 X employees and they all say the same about them. They just want your money and for you to go away.
Excellent Service & Collision Center - Mike D
I have a 2018 f250 diesel and had run into an elk. Keep in mind I did not buy the vehicle from Bill Fick so I was worried about how I would be treated But, I dealt with Randall Miller in Service and Danette in the collision center and they were both the kindest most helpful individuals you could ask for. everything was done very professionally the body shop emailed me constantly keeping me updated on the work being done and service was second to none. Needless to say I asked the Collision Center to remove my dealer sticker on the tailgate and replace it with their own. Almost forgot to mention the total repair took only 7 days!!!
Expensive - the truth
I got charged $91.92 for the works and air filter replacement on 2010 f150.
A sad way to get over on people.
It's hard to rate them on customer service because they did not honor the coupon.
Joe Myers Ford