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friendly and good service - pat389
Kyle was polite and friendly answered all questions and didn't use high pressure tactics you get from other dealers. Overall I had and excellent dealer experience. Very happy with the truck i purchased. Thanks Kyle!
Top Reviewed Specialists At This Dealership
New and Preowned Sales Professional
Certified Sales Consultant
2019 GMC - Connie
We have purchased several vehicles at Don Davis Lake Jackson. Leta Wisenbaker is a great sales person, very helpful in finding the vehicle you are looking for and works with you to try to get the deal you want. Charlie at the service department is very great at answering the question you have about the vehicle and Chris in finance was super.
They work with you to put you in a new vehicle! - JG0nz0
You don’t spend all day trying to make a good deal,you’re done really quickly.we have bought at least seven vehicles in the last 7 years from Victory.
Def tank shut truck down - Bert
They took there time and made sure my truck was fixed right all in all they did a really good job and kept me well informed of what was going on thanks finnegan
Crooked!! - MofTSC
Bought a used vehicle here. Has been in the shop 3 times in the 3 weeks that we have had it. The guy above all the salesman is so rude and made every experience feel like it was our fault and talked down to us. He got called out on his crooked lies at the end of it. We will NEVER do business with them again. I feel sorry for anyone that has to deal with the guy. One guy ruined it all. Oh and the rental they set us up for? Closes before we can even get there.
Great service - Emalee19!
Great service when getting my car and very polite and helpful. Always completely satisfied when I come here with my grandma and get complete customer care
Questable repair work - Not Happy
I have a 2016 GMC Denali 3500HD with less than 25000 miles brought to dealer with steering box leaking and a lot of play in steering and while the truck was in for service I let them do a oil change and lube. They replace steering box and change oil. Picked up truck and drop off my 2014 GMC pickup for a/c blowing hot air. Still had play in steering. Got under truck to take a look, notice steering box leaking grease and no boot covering shaft coming out of steering box, splash plate covering steering box area was warped on one side and bolt hole areas were cracked and fracture, and truck was not lubed during oil change. Returned truck to dealer to get above fixed. They now said it’s was a wore out idle arm so they replace it and adjusted toe. They replace boot on steering box shaft (which they forgot first repair) and splash shield.did not lube truck again. Play in steering gone but now have a vibration in steering wheel witch I didn’t have before. Without them test driving now the problem is my tires. Being a xxxxxxx to prove a point I went to a tire dealer and purchase 6 new michlen tires (1800.00) same as tires that come on truck witch only had 25000 miles. Return to dealer made them test drive and they said problem still tires and they need to do a 140 dollar road balance. And ask when do I wanted to make a appointment. The service advisors can do all this without checking the work already done by a mechanic that can’t even replace parts without forgetting some. And as far as getting it lube you have to tell them 3 time. I only asked twice because they do not grease unless told to. It’s my mistake to think they would lube truck when paying 225.00 for a lube and oil change without being told to grease grease certs. Quick lube did it for free. A/C on 2014 another long story.
We were looking for a truck and looked all across Texas.... - Rarshaiz
We were looking for a truck and looked all across Texas. I found the truck we bought on ebay from this seller but i think they go by Gulf Coast Chevy now but the address is for this dealer off google maps. May be a name change.
Anyways after working through ebay with Todd Baker We did a surprise drop in since it was close to where we live. After taking a test drive we came back and made a deal that we just could not let go.
While we waited for finance to go through we decided to leave the dealer to go to Lake Jackson. I think they were worried we would not come back but they did not chase us down or try to keep us there (unlike some dealers i know). They called us while the wife and I were eating lunch and gave us the scoop and we told them done deal we will be back shortly.
Long story short this was the best and least hassle free buying experience we have had yet buying a vehicle. Everyone was was great to work with. If you check them out ask for Todd and tell him the Pennington's sent you.
Headache to say the least. - Brandy Riley
I am not one to leave a review, ever. After the entire process of trading a vehicle at this place, I had come to the conclusion, that car buying, and selling can leave the consumer very vulnerable. Long story short, I signed a contract on 10-10-16, and the finance guy didnt get the deal done untill days before Thanksgiving. I was told they were waiting on tax return documents to come back. After doing some research myself, that was in fact untrue. My trade-in had a loan at a local credit union, and the loan was showing to be late due to the pay off not being received for almost 2 months. I took a big hit on my credit score with the payment not being made. Then, the icing on the cake was getting a call from the finance manager (Mr Herrera) that I needed to come in and sign a new contract, because the original numbers wouldnt work with the bank, and this time around I needed 1000.00 down to complete the deal. I said no, I just want my trade back and want to be done with this place. He screamed at me over the phone that they didnt need my money, and went on and on about how they lost so much money on my deal. Which he then later called and apologized for his behavior on the phone, Im guessing someone heard him yelling at me. Once again, not my problem, I just wanted my truck back. I went back up there the following day after work, (mind you, its quite a drive) with my small children to resign the paperwork. Not one apology, not one sorry for the inconvenience, but rather a confused almost rude finance guy. He was in a hurry to get me out of there. Finally after almost 2 months of driving a vehicle I wasnt even sure that I owned, I was done with this place. I wasnt someone going in with a bad credit score, or needed a last resort, I was shopping here because I had heard great things, so I went. It was a nightmare, and did I mention I went through this process 9 months pregnant? Needless to say I wont recommend any of my clients/friends, I cant imagine anyone having to go through that nonsense. On the flip-side, Khan was super nice, and not his fault the finance department was horrible.