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Collin Respondek was very friendly and did an excellent job explaining what service they would be doing including estimated costs and wait time . We were very surprised when the job finished earlier than expected.
Great job Collin thank you
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Incommunicative, Unprofessional, Misinformed! - dinoplativola
True definition of unprofessionalism and lack of customer service is how I would describe my experience at Cavender GMC/Buick. I was incredibly disappointed with their service. I inquired about a used car and originally worked with Adam Ochoa and Roger Rivera (sales manager?). After a few days of planning, I was able to make a trip from Austin to San Antonio on 02/18/19 to test drive the car I wanted. I was looking to make a decision fairly quickly. Upon arrival, Daniel Ramirez was assigned to us. Adam came by to introduce himself, and both salesmen made sure to emphasize they took turns being the “Salesman of the Month”. After being presented with hypothetical numbers, I decided to move forward with my credit application. I requested to be run with my credit union first (preferred lender). While I waited, Daniel spent his time offering a $960 “insurance” for tires, paint, and leather conditioning. Despite asking about the price and terms of the bumper-to-bumper warranty Cavender offered, I did not receive an answer better than “It covers anything the light touches”, but no price or terms. I was declined for financing with the Credit Union, which I was prepared for (I am rebuilding credit). I spoke to Ron (finance) and agreed to run my credit with two more lenders. After an hour wait, Daniel came back to the sales floor to inform me I was approved with one of the lenders, with a higher down-payment. I requested the full terms and conditions of the loan to discuss them with my husband, and his response was “I don’t have them” (first attempt). Daniel said he would find out, and call me. At this point, I had spent SEVERAL hours at Cavender and decided to drive back to Austin. I did not hear back from Daniel that day. My husband and I decided we could offer a 50% down-payment if we could get a low note, OR purchase the vehicle cash if it was the best option for our family. I reached out to Daniel the next morning (02/19/2018) at 11AM to request the terms (second attempt). He responded finance had the paperwork, but I would get a response as soon as possible. I called again at 2:30PM and was told they were swamped and he needed to call me back. At 5:45PM I reached out to him, yet again, and he responded “Still Swamped” (third attempt). I decided to reach out to Roger in hopes of obtaining the terms of the loan and I was told he would “look in to it” (fourth, and last attempt). By the end of the day, I still did not have the terms of the loan I got approved for. After wasting our time with this dealership, we decided to apply for a loan through the same Credit Union directly, and went to CARMAX in Austin (famous for no haggle pricing). We drove our new car home yesterday! In the end, we walked out with a much better deal. We paid a relatively comparable amount for a newer car, with less miles, luxury package.. and the price included bumper-to-bumper warranty! The car I wanted had been at Cavender for over 180 days when I went to see it, and last I checked, it’s still sitting in their lot. Save yourself the headache, this dealer is not doing YOU a favor. Spend your money wisely, and go elsewhere. You won’t regret it!
Bad Times At The Nash Royale - boysct2
Just got back from another bad experience at Chuck Nash. Been trying to get my car fixed since April and every time it's a different person every time, but they same run-around. Except last time I dealt with the xxx. customer service manager. When my check engine light came on(again) I sent him an e-mail and heard nothing back. I bring my car in 3 weeks later and he had no idea who I was or what was going on. They just want my warranty to expire on the part so they don't have to replace it for free. If you have anything wrong with your car DO NOT GO HERE!!
DO NOT PURCHASE FROM THIS DEALERSHIP - Angry Consumer
If I could give this dealership and product a zero star rating I would. I have a 2017 GMC Sierra with 20k miles and have owned it for less than 8 months. This truck has been in the shop almost 8 times with transmission issues. If you go online and Google problems with 2017 gmc transmission shudder you will see that there is a huge problem with the new trucks. GMC DOES NOT HAVE A SOLUTION! Cavender knows the product is faulty and still sells the trucks! Please please please dont spend your hard earned money on junk! Go somewhere else and with a different product. Cavender can careless.
Latest issue: cannot get gear into park.
The Sales Manager was very unprofessional. I will not... - Lovemyhonda2
The Sales Manager was very unprofessional. I will not visit this dealership because of her rude and unprofessional behavior. She lied to my wife & I and is a deceptive person.