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I wish 0 was an option. - Hola
Completely unprofessional. Long story short, we reached a deal over the phone ( I live out of state) was approved financially, was told to call back the next day to complete the purchasing. So I canceled a hold of $500 on another car ( non-refundable) and low and behold, vw of Alamo dodged my calls the next day and sold it later that night. I seriously think they are complete xxxx bags and I I hope they stub their toes late at night. But seriously, this place sucks. Not only because they sold the car we had an agreement on, also because they had zero urgency with everything. One guy told me North Carolina bbq was better than Texas bbq, too. I thought Texans loved their bbq. That sums it up. Garbage.
Second time customer. Never again. - Wes V
Vic. Nice guy. Or I thought. This was my second car from them. Negotiations went smoothly. They told me the price of my trade in and their car price. I don’t like wasting time so I gave them everything they asked for and took their offer on my trade-in. My credit is xxxx good. The finance guy proceeded to upsell me on several products. One was gap insurance which I already have. I kept telling him no and he kept insisting. Anyways I walked out of there and called him a condescending ‘pr1ck’ when he kept insisting I had to buy. Oh well. Horrible customer service and horrible results, especially for a repeat customer. Call me. I’ll fill you in. More details. Just buyer beware and take your time. These guys are the epitome of “xxxxxxxx car salesmen”.
Undrwhelmed - MB12345
Identified and bought/financed a car on the web from them. All that needed to be done was test drive and sign papers. The salesman seemed uninterested in my business although all he had to do was sit in the back seat for the test drive for the car as already sold and try to act cheerful. Once that was done turned over to finance which was pleasant enough. Once complete in that department he called the intercom for the salesman to come and deliver the car. He never showed so I went back to his desk and found the keys on his desk and went looking for the car I had just purchased. Found the car after 10 minutes or so and drove home. I guess he did not make enough money on the deal and lost interest. Once home I called XM to activate radio and was told someone at the dealership had activated it and I needed to get them to deactivate it if I wanted service. I wont even bother. Needless to say I will not be back.