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Oil change/tire rotation - HIBARRA
Service personnel was extremely friendly but took over 2.5 hours to complete. I was informed there were two cars in front of me for oil change and no one for tires and would be ready in 1.5 hours max.
Top Reviewed Specialists At This Dealership
Oil change and checked brakes - Fausto
Excellent service from Louis Contreras at Gunn Nissan. Will recommend to anyone who wants service done well.
I had great service and since I had to leave my car to be checked I got free transportation to my home and back.
Thank you Gunn Nissan for caring and putting your customers first.
Assistant Sales Manager
Worst buying experience I've ever had - Dave2069
Worst car buying experience I've ever had.
I bought a certified preowned 2018 370Z from Nissan of Boerne on 12/31/18. I live in the Dallas area and had to fly down there to buy the car. They had the car I wanted, so I don't fault them for that. They were even nice enough to send the salesman to pick me up at the airport. This was the only good part of the buying process.
I test drove the car, I asked the salesman basic questions about the car (gas tank size among others) and he couldn't answer them. I ended up googling the questions on my phone in front of him. I flew down there, this was the car for me... so we agreed on numbers, I paid them, and started driving the 5 hour drive back to Dallas.
As I'm driving, I notice the car is really dirty on the inside. They told me the car had been detailed. It hadn't. I then started looking for the owners manual because I wanted to adjust some things. The owners manual wasn't there. I found the original loan paperwork for the person who bought the car last. It included their social security number and everything else that would be on car loan paperwork.
At this point I pull over to call Nissan of Boerne and complain. While stopped, I notice the 2 front tires are near bald. I explain to Scott Sharp that my car is filthy, had someone else's personal info in it, was missing the manuals, and had bald tires. He apologized and said he didn't have time to do his normal walk through of the car since he picked me up. He agreed to have Nissan pay for me to get my car detailed, but didn't do anything about the tires. He argued that the tires were fine. They were low profile sport tires he said. They were simply bald.
I've already had to replace them. 4/05/19 I had to buy new front tires, the tech at Firestone measured the tread depth at 2 and 3mm. A 370z is rough on tires, but it doesn't destroy 2 FRONT tires in 3,000 miles. This cost me $528.46!!!!
I was already very angry about this whole experience but wrote it off. Then my air conditioner stopped working. It's spring time in Texas so I took it to a local Nissan dealership who told me that my car had no freon in it. They wanted $155 to fix it. They said Nissan of Boerne didn't do the certified preowned checklist properly and that I'm liable for the repairs. I had to pay them and fight with them to honor the warranty. They thankfully did the right thing and gave me my money back. Though both dealerships blamed the other and both gave me conflicting information.
The Nissan certified preowned warranty isn't worth the paper it's printed on. Nissan of Boerne doesn't complete their checklist so at this point, I'm just waiting for the next thing on my car to break and worried I'm going to have to fight with Nissan over repairs that should be covered.
You're better off going to a used car lot. At least they won't sell you a worthless warranty.
Manager sales person - Nick Rod
The first sales person was very helpful and nice. She was super understanding and seemed genuinely interested in what I had to say. We test drove a car, and although the car interior was extremely dirty it drove very nicely. She then turned us to her manager/ financial person. He was extremely pushy and rude! I went in wanting to test drive a Sentra waited for 4 hrs to test drive 1 car. Not a Sentra! When asked if I was ready to purchase, I answered not yet I’m gonna test drive a Sentra with Gun dealership. His reply was well how much are they offering their car. I replied $8,400 with 94,000 miles, keep in mind your Sentra was $8,700 with 106,000. He replied with a Snarky comment about it only being a couple miles more and was still pushing the (dirty) sonata, not even offering the Sentra!!! I ended up purchasing the vehicle from Gun. Thanks
Justen perlata - Happy camper//
Justen was very helpful. He is very respectful and knows his job well. Ask for Justen if you need a car. You will leave happy👍🏼
Muy buena - Mascota 62
Tienen gran disponibilidad, amabilidad, paciencia y conocimiento en su ramo. Realmente fue una excelente experiencia. Muchas gracias por brindarme y haber sido parte de mi primera experiencia en la compra de un auto nuevo. Es verdaderamente emocionante y un gran logro obtenido.
Service - Lori.G213
Very satisfied with my service I got yesterday all thanks to the service adviser Jacob. Even though it was crazy busy they squeezed me in and did an oil and filter change, put air in all my tires, rotated all my tires, and last but not least a car wash! Thank you Nissan of San Marcos for taking care of my Altima yesterday I truly appreciate it.
Express Lube Advisor