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friendly and good service - pat389
Kyle was polite and friendly answered all questions and didn't use high pressure tactics you get from other dealers. Overall I had and excellent dealer experience. Very happy with the truck i purchased. Thanks Kyle!
Top Reviewed Specialists At This Dealership
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Certified Sales Consultant
Satisfied Customer - jchavera2390
Made the deal go smoothly. Friendly staff & great manager! Answered all my questions very well. I only had some issues with the finance company, but was eventually straightened.
They work with you to put you in a new vehicle! - JG0nz0
You don’t spend all day trying to make a good deal,you’re done really quickly.we have bought at least seven vehicles in the last 7 years from Victory.
Unhappy - thompourner
While on test drive I told sales prtson the car was almost on empty, I was told they would ensure at leadt 5 gallons would be pit in the tank. Isales person was with another customer before finishing up with me. The car ran out of gas onmy way home. I was told an oul change ind inspection of the car came with the auto buttler service, it does not. Now I’m being told the can only perform this service during normal working hours, so now I have to take time off from work to get this service done. I guess you guys will tell a customer anything to make a sale
Great service - Emalee19!
Great service when getting my car and very polite and helpful. Always completely satisfied when I come here with my grandma and get complete customer care
Headache to say the least. - Brandy Riley
I am not one to leave a review, ever. After the entire process of trading a vehicle at this place, I had come to the conclusion, that car buying, and selling can leave the consumer very vulnerable. Long story short, I signed a contract on 10-10-16, and the finance guy didnt get the deal done untill days before Thanksgiving. I was told they were waiting on tax return documents to come back. After doing some research myself, that was in fact untrue. My trade-in had a loan at a local credit union, and the loan was showing to be late due to the pay off not being received for almost 2 months. I took a big hit on my credit score with the payment not being made. Then, the icing on the cake was getting a call from the finance manager (Mr Herrera) that I needed to come in and sign a new contract, because the original numbers wouldnt work with the bank, and this time around I needed 1000.00 down to complete the deal. I said no, I just want my trade back and want to be done with this place. He screamed at me over the phone that they didnt need my money, and went on and on about how they lost so much money on my deal. Which he then later called and apologized for his behavior on the phone, Im guessing someone heard him yelling at me. Once again, not my problem, I just wanted my truck back. I went back up there the following day after work, (mind you, its quite a drive) with my small children to resign the paperwork. Not one apology, not one sorry for the inconvenience, but rather a confused almost rude finance guy. He was in a hurry to get me out of there. Finally after almost 2 months of driving a vehicle I wasnt even sure that I owned, I was done with this place. I wasnt someone going in with a bad credit score, or needed a last resort, I was shopping here because I had heard great things, so I went. It was a nightmare, and did I mention I went through this process 9 months pregnant? Needless to say I wont recommend any of my clients/friends, I cant imagine anyone having to go through that nonsense. On the flip-side, Khan was super nice, and not his fault the finance department was horrible.
Alice Chevrolet Buick GMC