The service staff is friendly - 21PALMIRA.GOMEZ
The service staff is friendly and always welcome me with a smile. I really appreciate them helping me with transportation instead of waiting for my car when being serviced, Also, if I have any questions they always try to answer as best as they can.
Top Reviewed Service Specialists At This Dealership
New 2018 encore - nanawoodall
I took my Buick Regal in for regular maintenance like oil change tire rotation inspection and while they had my car I walked to the front and my regular salesman approached me and I was in a new car I really love it and the salesman bobby was very friendly and helpful if you want a car or truck be sure you go see aransas auto Plex
Awesome - SUZZIROSENBAUM
Great service, fast turn around, and convenient location, couldn’t have had a better experience. They were very helpful and I love taking my vehicles there.
Great experience the staff was very friendly great service - OMAR.VELASQUEZ
My battery in my truck was dead and the service department was able to take me without an appointment. The service was prompt, and Joe Bueno was very friendly.
Worst experience of my life - Not a happy camper
Took my Impala to be serviced by Domingo Vara in February. Was told it would be about three weeks before they could even look at it. I agreed. I told Chris in Service that my extended warranty contract was in the glove compartment and what the problem was. I told him my car still moved, however it was making a horrible noise. Very nice guy and polite. Told me he would call me back when they started the car. Three weeks later and no call. I contacted him and he said he was waiting for me to contact him with the issues on the car. I said "no, you were supposed to call me" He said they hadn't even looked at it yet. asked me again about the warranty and I reminded him again to look in the glove. He said they would start tearing it up soon. I called a week later and he said that because the extended warranty company would need a "Point of Failure" He needed an authorization from me to go ahead because the price was 1,100.00 even if they didn't fix the car. I said "ok" to ahead and start working on it. He said "ok". Two weeks later, I had to call him back and he said "Oh I was waiting for you to authorize the break down of the car. I said, I told you ok to start working on the car and you said you would contact the extended warranty company. He said he would call me with the diagnosis. Three days later, I Call HIM back and he said that the Point of Failure indicated that a Piston had shot through the motor and I would need a new motor. He said it would be 4,600.00 and I reminded him again about the extended warranty and he said he was going to call them and would let me know what they said. Two and a half weeks later I call to see when my car would be done and he said. "Oh yeah, it was not the motor, whoever did your transmission did not torque the bolts to Impala specifications" and it damaged all the parts in between, there were metal shavings all over the fly wheel, it's going to cost 2649.00 plus there are other problems with your wheels but they should be covered by your extended warranty but not the other work. I told him I needed to see where I could get the money to get it fixed and would call him back. I went to three Transmission guys and they ALL said the same thing. "no way, if they hadn't torqued the bolts right, upon turning the car on, it would have blown the cam sensor immediately, not two years later. I called Chris and then he stopped taking my calls. I called and they transferred me to a lady named Kai and I left her messages but never got a call back. I called back June 4th and told the receptionist I wanted to speak to someone that could help me and David Vara, Owner came to the phone and Immediately stated "Ma'am, you're not going to change my mind, I agree with the decision that Kai made. I said "ok, can you please tell me what that decision is because I have no idea what you are talking about. No one has called me back to inform me of anything. He said "well again, I am standing behind her and nothing you say will change that". I said "Mr. Vara, again will you please tell me what her decision was?" and he stated, well I have to get with her on that and I will call you back. He didn't even know himself. He was rude and ugly to me and I soooooooo regret ever taking my car there. here we are in July and I am still waiting for Mr. David Vara to call me back. I just want my car back. But I am not paying them anything. They lied.
Oil Change - Tahoe
We have 2 Chevy dealers in Corpus AutoNation South, and North. I have always done my dealing with Allen Samuels Chevy for service on my two vehicles. Chuck has been my service writer for as long as I have done business with them. Chuck is an awesome service writer. He is a pro at answering my questions, and concerns. I would give him 100 stars if the review would let me. I have never had any issues with AutoNation South, I have had numerous problems with their body shop, and the service dept. . The service writers, and managers needs to work on their customer service skills. The person that answered the phone was completely rude with me, I called back, asking for a manger to call me, I never heard back from them. That's pretty sad when You Leave a message, and never receive a call back from AutoNation South. That tells me that you do not care about your customers. Needless to say I will be staying with AutoNation North.
Worse service experience ever - Chemphill
Bought new 2018 Traverse. Took into dealer for routine oil change, shift problem with trans, and wind noise on door. Service had the vehicle for four days. Changed engine oil and flushed transmission. Told me I would need to make appointment with body shop to address wind noise. During the time in service, no one could give me status on the vehicle. When I got home with the vehicle, I discovered grime smear on the headliner. I wrote this up in the customer satisfaction survey and the mgr reached out. Had several conversations with mgr over 2 week be period and was prepared to give them a second chance when he called me one last time to go over the issues, suggesting that he needed to personally verify my issues before I could bring the vehicle in for service. I have bought 15 new Chevy's and several used models during my adult life. Three were bought from this dealership over the past six years. In my opinion, the service department is under staffed and lacks qualified personal. Even the cashier gave me attitude when I questioned the sheets she said I needed to sign to release my vehicle.
Body Shop - unhappy customer
Avoid this place at all cost!!! Unprofessional and VERY unreliable. If you have to have your Cadillac repaired, you would get it back faster by taking it to Houston.
On 12/7/08 My wifes Suburban broke down in Yoakum while... - jack3430
On 12/7/08 My wifes Suburban broke down in Yoakum while visiting her mother in the hospital, My brother-in-law had Cooper Cheverolet pick it up and was told the fuel pump was bad 400.00 to repair, they then called back and was told it need a wiring harness another 400.00 we told them to put the parts in a box and we would pick it up but they charged 190.00 to put it back together, it was brought back to my regular mechanic and repaired by replacing a 20.00 harness and labor totaling 192.00, he said there was nothing wrong with the fiel pump. I called a dealer in Houston and was told a new fuel pump comes with a wiring harness