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Top Reviewed Specialists At This Dealership
Professional Sales Consultant
Very Happy Return Customer - PhilT
My wife was looking to replace her 2011 4runner....we had just left another dealer very disappointed so I suggested going back to AutoNation Toyota to browse their inventory......so glad I did. My wife knew exactly what she wanted and there was no chance of settling. They thought they had it in back, a 2016 4runner, but alas it was sold the previous day. Our salesman, Mark Diaz, who she purchased the 2011 from, was not about to give up!!! He found us 3 in Colorado.....we made our pick and got the ball rolling....he came back numbers in hand, but there was a problem....we didn't want to commit to a vehicle without seeing and driving it and they didn't want to risk paying transport then getting stuck with it......I didn't blame them but Mark was determined to work it out. But wait, a few minutes later here he comes with her dream vehicle, a BRAND NEW 2018 with all she was looking for and not much more payment wise. Fast forward, an hour later she was driving it home!!! Thank you Mark
DONT TRUST THEM!!!! - Johnboy275726
DONT TRUST THE ONLINE VEHICLE EVALUATION!!! Even the manager, JOSH SMITH, will not honor the evaluation!
I live 4 hours away, and have my bank approval for $35,055 to purchase a truck. I knew I would be a little upside down in my trade, so I used the online vehicle evaluation. The evaluation came back at $10,525 - $12,625. When I submitted everything and asked for the buyer's order from the dealership, they was $900 over what my bank agreed to. I looked over the buyer's order, and my trade in was listed at $9,350. I contacted Josh Smith, and begged him to increase the trade in value to honor their online evaluation so I could make the purchase. He simply refused and stated they would not budge from the trade in listed. He gave up a 35k sale because he would not honor their online vehicle evaluation!!!!