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Great Experience!! They went the extra mile!!! Definitely!!! - Jessica
This dealership went the extra mile to help us!! We recently lost our car due to Hurricane Harvey flooding and had to purchase a new one!! When we went to the dealership, they did all they could to find us the perfect vehicle and the price to fit our budget!! Benito and Oscar did an awesome job in every way possible!!!! Thank you Guys!!
Amazing Experience - msilva4f2
Bernardo and Alejandro were very helpful and patient. We had a great experience and they made us feel very comfortable. Will definitely recommend them to friends and family.
Great Experience! - Elizabeth A
Very professional and knowledgeable about all the vehicles and made the whole transaction very easy. Hector was our salesman and he made sure everything went smooth and quickly. They have lots to choose from and once we made our selection the process only took about an hour and we were on our way home with our new car!! ??????
I was told that I was approved by the sales rep. - ILM1976
I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.
Terrible, Customer Service is atrocious, don't buy. - slorwa
I recently ordered some parts from this dealer. I placed my order and I received an email saying when it is shipped it would take 3-4 business days. I ordered on a Sunday and expected delivery by Friday. I received another email Monday morning at 9 am and was told my order was shipped and the tracking number was enclosed. There was no tracking number. I gave it until Wednesday before I called their customer service to a quite the tracking number, they could not find it and after terrible customer service and being transferred around they finally said they found it and will send it to me. Friday rolls around and still no tracking number. I waited until after lunch time and it finally showed up in my email, with much surprise it said it had not yet been picked up from the dealer for shipping yet. I tried calling customer service again but was put on hold and finally gave up trying to figure out what went wrong. The package showed up late Wednesday at my door. First off the box was poorly sealed as one of my actual parts was pushing through the one piece.of packing tape used to seal the top. I immediately opened the box and found that they sent me the wrong part. They duplicated one part instead of two different parts. I read the shipping manifest and sure enough the manifest matched my order but the contents did not. I then called the Dealer again in the morning hoping they would rectify the situation and sure enough they did not. I was told that I would have to pay for the item to be shipped back to the dealer out of my own pocket and then again to ship the right part back to me. I was a taken back by this, as this is no way to do business or treat a customer. After a few minutes of trying to track down a manager the service lady assured me that a prepaid return slip was on its way to my email and that I would not have to pay for return shipping or any other shipping and that the correct part would be at my house on Tuesday. Surprise it is Tuesday and I have not received the the package OR the prepaid postage to send the item back. This was one of the worst transactions I have ever dealt with, every step of the way was a struggle and the company should be embarrassed. I will not refer anyone I know to this dealer to waste time or hard earned money like I have.
Came in due to excessive smoke from the car. Later... - angelamp
Came in due to excessive smoke from the car. Later learned from a friend that there was a recall. I never got the notice. Was not able to get the car back until the next day. It's running well now.
Ray was very courteous and helpful. Kept me informed of my repair progress
and the problems with my car.