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Customer service in the service department sucks - Cooling001
I chose to give this one star because I could not give it less the service department needs new management ASAP
The worst customer service I’ve ever received while at a Volkswagen dealership
I was told that I was approved by the sales rep. - ILM1976
I was told that I was approved then that they neede a coapplicant I submitted my additional information then that I needed to call the credit bureau to remove an alert and I did. The alert was removed and then they told me the additional information was not good enough. Then they requested my moms information in which I submitted. The sales rep then called me , but he didn't know. He said only nonsense and going in circles and no one knows anything. Bad customer service very unprofessional.