Great Service on my Two Work Trucks - Joey Cardosi - evanfhughes
Just wanted to put a note out there that Joey in Service helped me through a new transmission on one work truck and through a host of problems on my other work truck. He was very attentive and even called me from his cell phone one day when he was not working just to give me an update on the progress. Would recommend him greatly. Thank you again Joey Cardosi!
Great service anytime we take our car in for service. - J&P1957
We are pleased with the service department each and every time we have had to take our car in for service. Carolyn always answers any questions we may have and doesn’t hesitate to ask someone if she’s not sure. We know we can trust her and not get a made up response! Thank you, Carolyn, for the the time you take with us, your customer service is outstanding!!!! Blessings always...
An outstanding experience with Steve Curby & his team - Butterfry
I drove from out of state to visit my parents in Elgin. Before leaving to head back home, I wanted to bring my car in to Service and have one of their mechanics perform a checkup on my car, which was a new 2016 Stingray. After only having 1500 miles on the engine, I wanted to make sure everything was still intact & the fluid levels were where they were supposed to be. I called & spoke to Steve Curby about bringing it in. I brought it by the following day, where he got it in right away to have someone service it. Even though my request wasn't very complex, I still have to say that this was the best & the most accommodating experience I've ever had with any Chevrolet Service Department. They took care of my needs without any issue. I am a very satisfied customer!
Don Hewlett Chevrolet Buick - 5 Star Dealership - Austiniter
This dealer and it's people are superior. Customer Service is No. 1. All my cars get serviced by this dealership, plus I just purchased a new-used Equinox from this dealership. I don't trust my cars to anyone but this dealership.
Replace rearview mirror - Voltowner
When I requested an estimate they said they would first have to order a part. They did not give me a followup call. However, when I tried again I got good service. They set my expectations appropriately and explained that without replacing the whole door they could not eliminate a slight gap. However, the service was quick and what I paid seemed very reasonable. I don't even notice the wind noise they said I might have.
Rip-off pricing - carol
In the course of several other repairs, they also changed a light bulb over the license plate. They charged $50 labor to change the light bulb! No wonder my entire bill was over $950. They must have thought that I wouldn't notice. What a rip-off. Never again.
Great in promise - terrible in reality - rickpo
Purchased a new truck and the buying experience was great, quick, easy and fast. Then I took it in for the first "free" oil change and will never go back. I waited for 2 hours for a 1 hour commitment and left the dealership to get my work done elsewhere. I contacted them to try to work this out and that was joke, voice mail and receptionists and promises to call me back - never heard from them. Many friends really liked my truck and I sent a few referrals to them. Not anymore; stay away from this company. They are your best friend until they have your money; then they disappear. Even my email got a response of a canned letter stating they appreciated my comments and compliments; in response to anything but compliments. They only return calls, emails and voice mails before you buy; after you get nothing. My free oil change -not. My 6 month XM Radio, 4 months, my free wireless for 1 year; 3 months. What started as the best new car buying experience ended with the absolute worst in my life. I was/am highly disappointed.
horrible experience with service department - Horrible experience
My 2009 Cadillac DTS broke down by chuck nash I had my car towed to chuck Nash for service they informed me they could not look at it that day but would look at it tomorrow. 95.00 fee for opening the hood. I had to get a rental car and that was another disaster since I live 6 hours away and had to get back home for a real estate closing the next morning. When I got the quote the next day for the repair I was told 780,00 for the transmission hose and fitting. Since I had recently just had the same repair to another Cadillac I own and paid 166 for it I decided to have the car towed back home and have it fixed locally. I paid the 95 fee and had the car towed back and fixed with my local mechanic for 140 since the only thing wrong was a. Clip had come off and just needed to be replaced along with the transmission fluid. Seems to me that chuck Nash was ripping me off and I just wanted other people to know before they get sucked into this. They took advantage of my situation since I was broke down and far from home thought I would just pay their ridiculous fee to repair my car