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Extremely helpful and easy. - Jhmejia98
Was a first time buyer so I didn’t know what to expect, but Brian Gomez did everything he could to get my approved for a vehicle!
Top Reviewed Specialists At This Dealership
Excellent willing to work with, meeting your needs - Erasmo
Demetrius, was an excellent new car sales consultant, he greeted us and asked us what we were shopped for. He took directly to several vehicles that meet our request. We choose the color of vehicle and started working the deal. He worked very hard to meet the price we need to meet and applied all dealer and rebates to work the deal. We received a great price for the F-150 XLT. Last but not least we also received top dollar for our trade.
It was a pleasure working with
Erasmo & Sandra Mendiola
Second-to-None Buying Experience! - rleeharris
TREMENDOUS!!! I have purchased 20+ new cars over my years, and I have never had an experience like I did when I recently purchased my 2019 Ford F150 from Ford of Boerne. I would like to mention three employees, specifically: Sonny Tydlacka, David Cruze, and Jim Dames. From the moment I arrived at the dealership, I felt like family. The BEST salesman I have ever worked with came in the person of Sonny Tydlacka. I immediately felt like I had known Sonny for years, and the care he took to find me the right truck was above-and-beyond. Sonny wasn't just interested in getting me into any new truck, he was interested in finding me the exact truck that fit my desires. He was able to find a brand new arrival as if I had custom ordered it. He and David Cruze spent a great deal of time with me and my wife... way more than I had previously been accustomed during other new car purchases (many different brands over the years). They both were eager to ensure we knew of every feature and benefit of our new truck. It was clear they both were proud of their brand and the quality of their product! Enter Jim Dames. As the sales manager, Jim personally involved himself in our purchase and made us feel so welcome and appreciated. At no time did I feel we were being offered empty platitudes or being patronized. Their genuine care, attention, and sincerity were monumentally evident. As a team in new car sales, these gentlemen cannot be beat, and we truly felt like family... and still do a month after purchase. I would happily buy another vehicle from Ford of Boerne and recommend them highly! If you visit Ford of Boerne, ask for Sonny, Dave, or Jim and I can assure you that you will be treated as good as any customer can possibly be!
A totally Honest and Transparent Dealer!! - RODGER
I made the decision to buy a new Truck. I got a quick response from Wally Hannum in sales at Jordan Ford , who set an appointment to come visit with him. Met him in person and things just clicked from there on. He gave us the bottom line up front price, and was totally transparent. Thanks Wally Hannum for a great experience and for being an honest Salesman. The industry needs more people just like you.
Thank you Angel and Ryan. - Junior Guerra
Had a great experience with Angel Castilleja and Ryan Fisher of Riata Ford. These two gentlemen were not your typical aggressive car salesman. They were professional curtious and most helpful. I got the deal and vehicle i wanted and it didn't take all day.
All was handle in a few hours. - Ces49
We were very satisfied with your saleperson Rory Parker. He showed us several trucks so we could
decided which one best suited us. A very knowlegeable in his field. We enjoed working with him.
Outstanding service - Spen^61
Excellent management, customer service, friendy ,proficient in ensuring you have the vehicle you are looking for. Does not try to sell the customer just a vehicle he does not want. I
commend the sales consultant Monica Zuniga and dealership for their successful efforts selling me the exact vehicle i was searching for.
Great sales team !! - Jim
I would definitely recommend Maxwell Ford to any of my friends for their next vehicle purchase . I received excellent customer service and the buying process went smooth and fast . My sales person was Eddie Sifuentes Who gave me excellent service and attention to detail and what I needed to buy
Great experience - m-gon376
Very polite and knowledgeable employees vehicle got in and out quickly and no hassle.isaac made pricess very easy and director was super friendly as well.
Used car purchase - Penn320
Went to buy a car the Carfax was clean! After purchasing noticed inperfections in paint after closer look the whole side had been repaired. I took the car back only then blue bonnet says they found paperwork showing there body shop had done body work and paint. So I returned the car and went to Jordan Ford. I do not recommend blue bonnet! They wouldn’t even come off the price after finding out it had been wrecked and knowingly tried to cover it up .
Bait and Switch - RoyT
I made appointments with two people at the used car lot to look at a specific truck. I was coming from two hours away, only to find out the truck wasn’t there when I showed up. The salesman told me another branch picked it up that morning, but I called them and it was sold the day before...The same day I got confirmation about meeting with them about it. Tried to up sale me on a more expensive truck that was out of my price range and wouldn’t give me a good deal even though they wasted my entire day. The store is disgusting as well
3 weeks they have had my car - Mich0773
Went in for window not working they fixed it I got it back then both stopped working 3 days later and the transmission started slipping . They quoted me 7200 for new transmission or 4300 for used with 90 day warranty. Prior to that the told me I need new control arms little did they know those were are replaced. Tey have had my car now for 3 weeks for a simple window switch. They are slow they try to over charge you and charge you for things you dont need. My door panel was off for them and the switch in the floor board.
No cooling off period. - Macy51805
Southway Ford DOES NOT have a cooling off period and won't let you out of contract. Even if it's within 12 hours or less.
Poor customer service - Tina
Took my car in for service and 3 days later found out the car had not even been looked at. I'm disappointed with the lack of communication from the service advisor. I picked up my vehicle and took my business elsewhere. No apologies no explanations given. Don't waste your time here.
Top Notch - Kim M
Two words, TOP NOTCH.... Incredible new sales management team. The BEST buying experience ever. Darren Whitt and team have this store set up right! Will definitely be back
Bad Taste - Joe
We have a Lexus and the dealer has great service and clean showrooms and service area. After reading Lincoln's pitch on the web about picking up one's car for service we thought we would give Lincoln a try. At Covert, there was no parking, dirty showroom and dirty cars. Went to the showroom and waited 1-1/2 hours but nobody wanted to wait on us no matter what we tried. So, we left.
ABSOLUTELY TERRIBLE SERVICE - Michelle37
This dealership is the reason my new car is a Toyota. I have never received more disappointing service. I previously owned a Ford Focus which I took to this dealership to fix a broken door latch. This was a full year before the official recall of the door latches on The Ford Focus so I had to pay over $600 to fix it. It took several days to get my car back. After I received my car which had supposedly been fixed, the door that they had replaced the door latch on was not locking electronically. I called the dealership in hopes that they would look at it for free since this problem had only occurred after they "fixed" my door latch and they refused. I spent a whole year driving around with a door that would not lock electronically and because of this my car would make the "lock" honk while I was driving. It was so frustrating. Finally, I received a notice from Ford that there was a recall on the door latches so I took my car in to A DIFFERENT FORD DEALERSHIP and scheduled an appointment to have the rest of the door latches replaced. I was so nervous and even explained my previous situation at Maxwell to the people at this new dealership before handing them my car. Well my goodness what a pleasant change. I received my car the next day AND I was told that whoever had replaced my door latch at Maxwell had PUT AN INCORRECT DOOR LATCH ON. So not only did I pay over $600, receive my car several days later, have the door latch for a different vehicle installed that ultimately resulted in my door locking mechanism not to work, but Maxwell refused to ever accept responsibility for their mistake. DO NOT VISIT THIS DEALERSHIP.
Excellent customer service - Utopia
I purchased a new F250 from Grande Ford on 12/9/16 and the salesman I was dealing with ((Rocky) was not going to be there the day my truck came in so he set everything up with Brian, When I got there everything went just right. They had the truck detailed and I was in and out of the dealer
with in 45 minutes. I think the guys name was Alex I asked him if he could sync my phone into my new truck and he not only did that but he went over all the different things in the truck. Everyone at the dealership was very professional and I will be buying the truck from Grande from now on.
McCombs Ford West
Fixed Operations Director