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This was my first time buying a new car, let alone... - Lucy
This was my first time buying a new car, let alone walking into a dealership. My experience was so smooth from beginning to end and I can’t thank Saechelle enough for all of her hard work and patience!!
Top Reviewed Specialists At This Dealership
Sales and Leasing Specialist
Great experience buying a car from David Hassenmiller... - Donna
Great experience buying a car from David Hassenmiller today. No going to the dealer or the DMV. He made it happen remotely and safely during the pandemic and we appreciate his guidance through the process.
Only Three Hours - Marty R
I can't remember the last time I made it in and out of dealership in less than four hours and was satisfied. Sames took care of me from the start and made the process easy. John Almaguer took his time explaining what he had in stock, then listening and understanding what I was looking for in a new truck. I couldn't be happier! I love my Ram Warlock 1500 Classic!
So I needed a new vehicle! Ancira CJD was the answer to... - WEM
So I needed a new vehicle! Ancira CJD was the answer to my prayers! Luis Velazquez and his manager worked hard to get me into my 2020 Ram 1500! I wanted a CJD product because I’m so used to them. I’ve had a 300 and a Cherokee so it’s familiar. It was just what I needed right when I needed it!!!! Thank you Ancira!!
Not impressed. Have purchased a new vehicle every 18... - alvinthe1st
Not impressed. Have purchased a new vehicle every 18 months since my first in 1978. Everything was unprofessional, and misstated. Then I lost 2,000 worth of CD’s in my trade in and 20 minutes later the salesman couldn’t find them. Financing was misstated as well. Total mess.
Rick and Jenelle were wonderful! Everything went smooth... - jepley1220
Rick and Jenelle were wonderful! Everything went smooth even during this covid mess. Did have to wait two hours for make ready but other than that, great experience.
Very pleasant experience. No stress. Robert Gallagher... - Bill Bartlett
Very pleasant experience.
Robert Gallagher listened to my needs and worked hard to get just the truck I wanted.
Would highly recommend this dealership.
Very thorough and detailed in explaining the service.... - clray1228
Very thorough and detailed in explaining the service. Immediately knew what was wrong with the vehicle after briefing explaining the issue. Ensured me that my vehicle was still under factory warranty which saved me hundreds of dollars.
TERRIBLE DEALERSHIP!!! DO NOT GO HERE. Honestly not worth... - M.S.
TERRIBLE DEALERSHIP!!! DO NOT GO HERE. Honestly not worth the head ache. Every single person in the service department from management down is rude, stubborn, and immature. Never have i delt with more rude service staff. Expect to be RIPPED OFF here and charged for hidden things. Turn around and save yourself the head ache
The worst - Laura Kaood
I am providing my unpleasant experience with this company to help other customers if they decided to deal with them. In 07/13/2020, I was searching for a truck in the RBFCU bank website and found a suitable one in Lone Star Chrysler Dodge Jeep dealership in San Antonio, it was a FORD F-150 (stock # L00848A), I checked their website and I send them an email to confirm the availability of the vehicle for purchase. A few hours later, I received an email response from “Julie”, Internet Sales Assistant, confirmed that the car is available and told me that somebody will be calling me next morning to arrange the purchase. Early in 07/14/2020, I received a phone call from a sales associate called “Johnathan Parker”, he confirmed that the car is available. I told him that I am from Austin, TX and I will be able to drive to San Antonio (90 miles away) to purchase the car the same day at 5 pm (after my work), as I can arrive there by 7 pm the same day. He said this will be great as they close at 9 pm and they will hold the truck for me. Exactly at 5:15 pm, I sent him a text message confirming that I am driving to San Antonio and the trip will take me 2 hours to arrive there by 7 pm, he replied back confirming receipt of my text and asked me to text him when I arrive the dealership at 7 pm. However, I was so tired from work and the temperature was around 106 F, I drove to San Antonio and arrive the dealership exactly at 7 pm, I texted Johnathan as planned, and he asked me to get inside and ask for his manager “Rudy”. I reached the front desk and asked for “Rudy”, after few minutes another representative came to see me (not Rudy), I told him that I am here on time to purchase the truck and I told him that everything was arranged with Jonathan. His response was like one of the most surprise I would ever face in my life, he simply said “The truck was sold”. I said what? I do not know how I was able to keep my quietness after all this long trip and after all these emails, phone calls and text messages, they simply lied to me. At this point my blood pressure went to the roof and he brought his manager and tried to say excuses that I did not even remember or listened to. I just told them that I cannot trust a bunch of liars and buy anything from them even for few dollars not for almost $20K. As I teach my kids, any one lies about a thing, he will lie about everything. I took my car and traveled back to Austin for 2 more hours, and I am not actually sure how I was able to do that while I was so upset and feel disrespected. Please stay away from those Liars as much as you can.
THE SERVICE DEPARTMENT IS UNPROFESSIONAL - albydan
VERY RUDE, UNCONCERNED, NOT CUSTOMER SERVICE ORIENTED. WILL NOT BUY FROM HERE OR GET OUR JEEP AND RAM SERVICED HERE AGAIN..
ALBERT AND DELLA UHR
Took van in for repairs, completed repairs but broke... - Greg Cunningham
Took van in for repairs, completed repairs but broke windshield, replaced windshield scratched dash up and left greasy fingerprints all over headliner, cleaned fingerprints but left large round stains in the areas where the fingerprints were. Nolan Casares at the service desk was great ( absolutely no complaints whatsoever about this guy, he was totally professional and polite ) took the van to have it detailed again right away. Once the van was done being detailed the service manager and myself walked out to inspect the car... some of the round stains were gone but two were still there, service manager David Quinn said they were just supposed to clean the fingerprints and implied I had put them there stating no chemicals they use leave stains and was really passive aggressive and honestly just an xxx, took the car to have it detailed AGAIN, came back and stated they were water stains and they got them out. Funny their chemicals don’t stain but water does right? As we were walking to the van he then stated” I noticed you have a sunroof too” implying the water was from the sunroof leaking I guess. Took absolutely no accountability for the stains or anything at all and never once apologized for anything. We had to take the van back 3 times for issues that were totally their fault and the service manager was still a complete jerk. I will never return to this dealership for any reason....if my truck blew up in their driveway I’d walk to town rather than even ask to use the phone at this place.
I bought a $50,000 Jeep three weeks ago. It typically,... - m01121946
I bought a $50,000 Jeep three weeks ago. It typically, from other dealers, takes 2-3 weeks for license plates to arrive. since I have not received the plates after three weeks I called to check on them. I was told that it takes 8-10 weeks, and sometimes longer “depending on the model”. Both statements are total lies! The degrading laughter from the salesman was an insult.
Offensive and Rude Sales Staff - Chris C.
I have spoken back and forth with Luis Tirado for a few weeks now and have been hung up on twice. I would highly recommend that you shop else where. Staff is highly lazy. I requested information on 2019 Ram 2500 Crew Cab 4x4 Diesels in white. I was told that i should go to the website and find the trucks my self and then send them the stock numbers so they could then look them up and give me the same pricing that is online. I then made an offer, salesman refused to take it for approval or denial from manager/management. I then said "ok" at which time the salesman hung up on the phone.
DO NOT SHOP HERE!
Fantastic, fantastic, fantastic - Shawn
I can't write a good enough review about this place. This is my 3rd vehicle in 5yrs from them and each experience has been spectacular. Brian Thomas is a fantastic guy and Jeff Maxwell knows how to Manage a dealership. Both men are top notch, and I couldn't have asked for better service.I ordered a challenger scat pack from them and it was delivered and ready in under month. Every step of the way they kept me updated and made the entire process seamless. I've even shopped around and other dealer ships (stay far away from Maik Haik) and have had very negative experiences with sleazy liars. Jeff and Brian are a breath of fresh air to the car buying experience and I appreciate men of such high caliber. #customer4life
San Antonio Dodge Chrysler Jeep Ram