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No Hassel Superior Service - Deborah
I had an absolutely wonderful experience at Round Rock Nissan! I specified exactly what I wanted and it was delivered. My sales person was Tanya Wyatt and she was fantastic. The process was simple, fast and hassell free! I received Exceptional Service and will definitely buy another vehicle from Round Rock Nissan!
Fabulous service and beautiful facility - Bookjoe
I went to this beautiful dealership to have my oil changed and by 4 tires. They told me it would take less than an hour and I was shocked that my car was finished I just sat down to enjoy a snack and Demi came and got me and said your car is washed and ready to go. This was an amazing experience. I took the time to look at some new vehicles and sent Tucker showed me around. she was outstanding and knew so much about all the new products and think neurology. After my lease is up I plan to come back and visit with Sandra to buy my first Nissan ever.
Been trying to call Grahm in Finance several times a day.... - Bearpride1970
Been trying to call Grahm in Finance several times a day. For the past week. he never returned our calls or anybody in finance either.. we have issues again for the second time on the contract and it needs to get resolved immediately before my first payment is due February 15th. Horrible customer service! Everyone if you're looking to getting good service do not by here because all we are is Commission in their pockets and I wished I'd known all these reviews before we bought our car I would have gone somewhere else! I did want to give any stars at all due to the horrible customer service .
Dont Sell Your Soul for These Guys - Tfalin
I bought a used 2016 Camry with an extended warranty and after a week of driving it the battery died, check engine light goes on and off, and the tire pressure gauge is always saying low pressure when it's not. Not sure what kind of point inspection these guys run but not a very good one. Also, whenever I try to call someone up there is it rude people hanging up on me or saying I'm xxxx out of luck. My salesperson Edmund Freeman was decent and so was the floor manager at that time. Forget about any help AFTER buying the vehicle with an extended warranty. I hope this helps anyone who's trying to buy a vehicle from this place, just be aware that once you buy that's it they don't care anymore.
I felt cheated and angry. - carol
I bought a truck, the salesman said they would detail it and get it all cleaned up. Also the oil was at 30% life remaining, and a couple of the tires were missing the valve stem covers. Little stuff. I called for an appointment to have this all done, was told I didn't need one for detailing, just come on by anytime. I drove 23 miles, was rudely ignored for 20 minutes by the service people, (even after I got out of the car and stood by the kiosk looking right at them!) when I finally was able to get one to help me he told me I had to arrive early in the morning, leave the car all day, and bring a "Wheeoh". (This turned out to be a work order from the salesman who sold the car, cutely called a "We Owe"). So I would have had to drive over to the sales dealership, find the salesman and get this form, (and at no time did the service flack offer to phone the salesman and have it faxed over), and then come back another day (another hour driving through Austin) and leave the car all day. For a washing and an oil change. I suspect this is how they get out of honoring their commitments, by making it way too inconvenient. So for $37,000 I got one key to the truck ($190 to get another), 2 out of 4 tire valve stem covers, elderly oil, and I get to clean the thing up myself. Aaaaaand, they (service) were really rude. So, yes, I think one star.