Nice and friendly staff and easy to communicate - Davidhamilton
Jeff and Jared was amazing and they helped me a lot to pick up the right truck for me, Jeff was a real professional. Definitely will work with them again.
Top Reviewed Specialists At This Dealership
Great service anytime we take our car in for service. - J&P1957
We are pleased with the service department each and every time we have had to take our car in for service. Carolyn always answers any questions we may have and doesn’t hesitate to ask someone if she’s not sure. We know we can trust her and not get a made up response! Thank you, Carolyn, for the the time you take with us, your customer service is outstanding!!!! Blessings always...
Absolutely Fantastic - Roy
I called about a Toyota Avalon that they had on the internet and talked to John Jernigan. He was very helpful and he was able to give me a great value on my trade in over the phone. We live 250 miles away and I was very appreciative of the way the do business. They were very up front about everything and even beat the finance rate that my credit union was giving me. They stayed after closing hours to complete the deal for us. It was a great experience and I will recommend them to anyone.
Great customer service and prices - Dustin
One of the easiest transactions on a vehicle I have ever made and drew my salesman gave me a great price on my new truck and my trade in I will be back
NOT YOUR TYPICAL CAR SALESMAN - LINDA STOUT
Our Salesman is Bill Turner and we have purchased vehicles from him in the past and will continue to do so in the future. He is professional, courteous and not at all a high pressure salesman but instead goes the extra mile to make sure YOU are sure this is what you want. Before deciding on a vehicle he arranged for me to take a loaner for a day to really test out the vehicle. After eliminating all that I thought I wanted and numerous swap outs we made our purchase.
I WOULD HIGHLY RECOMMEND NOT ONLY THIS DEALERSHIP BUT PLEASE ASK FOR BILL TURNER!
THANK YOU AGAIN BILL
Great experience - Shay82
My family has gone to Riata for all of our vehicle needs. From service to purchasing. Everytime we go we have worked with Robert C and he has taken care of us each and everytime. He works with you to make sure you are happy and getting the best options. If you are there for a service visit, when he sees you he always greets you and takes time to talk with you. His customer service is by far one of the best.
Buying Made Easy - Happy F-150 Customer
Brandon made buying a used vehicle a fast and painless experience. Brandon was responsive to my online request and had the vehicle ready for a test drive when I arrived. After the decision was made to purchase the vehicle Brandon and Shawn went to work to get the paperwork done efficiently and get me on the road.
BLESSED! - Curtina1974
Dennis was a wonderful salesman! He was quick and made sure that I was satisfied. The other staff was very nice and helpful as well. I had a great first-time experience with Leif Johnson Ford!
Great customer service - Rickjennflores
Very helpful with any questions we had and customer skills were very professional. We will definitely come back again in the future. Thank you very much.
Maxwell Ford - Gabby T
Jeff K was great! Friendly and excellent customer service. I will always do my car business with Maxwell Ford. Thank you for such a great experience.
Excellent Salesman - Connie
Coby Jones is an excellent salesman and dedicated to finding exactly what we were looking for. Definitely, worth the drive to get what we were looking for and even delivered it to our house an hour and a half away.
New Car Purchase - Tammy Lemoine
I am new to Austin and was nervous about going to a larger dealership to purchase my vehicle. The vehicle I wanted was purchased by someone else. Brian worked with me until I was able to get the vehicle that best suited my needs. I will continue to do business there. Everyone at Covert was very helpful.
Doesn't stand behind service - Nancy G.
New suspension for Ford f250 was never attached to the truck. MTV discovered the problem and fixed my truck for me at no cost! Ford would not even agree to pay for a tow to their dealership despite the 2 year service guarantee on the work they did with costly new suspension.
ABSOLUTELY TERRIBLE SERVICE - Michelle37
This dealership is the reason my new car is a Toyota. I have never received more disappointing service. I previously owned a Ford Focus which I took to this dealership to fix a broken door latch. This was a full year before the official recall of the door latches on The Ford Focus so I had to pay over $600 to fix it. It took several days to get my car back. After I received my car which had supposedly been fixed, the door that they had replaced the door latch on was not locking electronically. I called the dealership in hopes that they would look at it for free since this problem had only occurred after they "fixed" my door latch and they refused. I spent a whole year driving around with a door that would not lock electronically and because of this my car would make the "lock" honk while I was driving. It was so frustrating. Finally, I received a notice from Ford that there was a recall on the door latches so I took my car in to A DIFFERENT FORD DEALERSHIP and scheduled an appointment to have the rest of the door latches replaced. I was so nervous and even explained my previous situation at Maxwell to the people at this new dealership before handing them my car. Well my goodness what a pleasant change. I received my car the next day AND I was told that whoever had replaced my door latch at Maxwell had PUT AN INCORRECT DOOR LATCH ON. So not only did I pay over $600, receive my car several days later, have the door latch for a different vehicle installed that ultimately resulted in my door locking mechanism not to work, but Maxwell refused to ever accept responsibility for their mistake. DO NOT VISIT THIS DEALERSHIP.
The Epitome of Slimy Sales Tactics - RaineCarr
I called Wednesday on my way home to make an appointment for Friday at 12pm with Jesse Ponce for 2 specific trucks. He was very adamant about seeing only him, and not putting in an application online. Gave him all the details he asked. He said that he would text us his information. He never did. Neither one of us received an email nor a text from him.
Friday, we drove an hour to be there, arriving half an hour early. Adam Rizo came out to the parking lot, and I quickly explained we had an appointment with Jesse. After a quick phone call, he came back and stated that Jesse was out sick. I asked if he had given anyone the information I had given, and Adam stated no. One of the trucks we came to see was nowhere to be found. Adam didn't even bother attempting to locate it. We drove the other one, a 2017 F250 4x4 FX4 diesel. It had a pronounced shimmy in the steering wheel. Adam shrugged it off. I asked him about towing capacity differences between the FX4 package and a standard XLT. He was not prepared for these questions. Understandable to a degree, but there are mostly trucks on the lot, and one would assume that a salesman would know a bit more about the trucks.
Adam took our keys to have our 2013 F250 4x4 XLT appraised. Then came and found us to crunch some numbers. They gave us the low end of the value of our truck, while having a decent dealer discount, they have a lot of unnecessary dealer add-on's. I asked for our keys, and Adam patted his pocket and said, "I have them." Justifiably, my husband was getting a bit perturbed. Our truck was on the high end of the spectrum of condition, which would have put it $23-27K. I asked for our keys for the second time. They weren't willing to negotiate at all on the price. I asked my husband if he wanted to go look at the truck at Jordan, and Adam proceeded to tell us that his buddy works at Jordan and they also have all the dealer add-on's, including lojack on all of their vehicles. I asked for our keys for the third time.
Adam went and got his sales manager, and except for pulling off the "Road Vantage" for $699.00, he wasn't willing to haggle on the price either. He kept asking, "What is it going to take to get you in this vehicle today?"
We mentioned the shimmy in the steering, and the poor trade-in appraisal. My husband suggested that they pay tax/tags/title, but the sales manager complained that it was more than all the dealer add-ons. (it was actually a little over $100 more.) We were finished. My husband asked for his keys three times in a row to the sales manager, and we FINALLY got our keys.
We had to locate our truck, as it was tucked away on the left side of the building (not where they retrieved it from).
We purchased a truck that evening from Jordan Ford. It was a step up from what we were looking at from Griffith, and just about the same price. And guess what, there are no dealer add-on's at Jordan unless you specifically request it. Not only were Adam and the sales manager slimy and greedy in their tactics, they were completely dishonest. But wait, it doesn't stop there.
The next morning, we are working on the house, and I noticed that I had two missed calls. One was from Griffith Ford and the other was a cell number. I had 1 voicemail. It ended up being from Jesse asking us to come back in.
I called the cell number, and it ended up being Adam Rizo. He stated that he just left me a voicemail (a lie, as there was only 1 voicemail, and it was from Jesse). I told him that we ended up going with a better truck for about the same price at a more honest dealership, and that if he truly had a friend that worked at Jordan, then he would have known that all dealer add-on's on new vehicles were requested by the customer from the Accessories Department. I told him to have a good day, and hung up.
I called the dealership and asked for Jesse to return his call. I explained to him that I understood sudden sicknesses (although it was Black Friday), but I was disappointed that he didn't have the decency to either let us know that he was going to be out, or to give our information to another salesman or even his sales manager to prepare them for our visit. I told him that we were completely disgusted with our treatment, having drove an hour to be lied to and attempted to be taken advantage of.
The epitome of what America has come to expect from a car dealer. Best suggestion? Avoid this, and go to Jordan. You won't be ripped off there. There are too many mentors and checks-and-balances to make sure of that.
And btw, Griffith, Jordan doesn't charge for their dealer prep, either ;)