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Very Satified Customer - WFORNEY.WF
Kudos to Mac Haik Ford/Lincoln dealership, especially salesman, Chis Lopez Chris was so helpful and professional. Chris is now labeled our FAMILY SALEMAN. He has sold three (3) members of the family vehicles and is highly recommended by us to other family and friends. I arrived at the car lot to help talk some else into purchasing a vehicle, but I won the lottery ....Thank you so much I am truly happy with my purchase.
Top Reviewed Specialists At This Dealership
Sales and Leasing
It was a five star transaction from the time I was first... - RT21BORI
It was a five star transaction from the time I was first Contacted by the internet sales, Then I was set up with a sales representative, Chad Laboy, who was awesome. He was with me all step of the way. He went out of his way to make sure that I purchase what I wanted. Highly recommended sales personnel.
The finance manager put the icing on the cake. Left there super happy. Thank you once again.
Buying experience. - tommedina
I recently purchased a 2020 F-150 truck from Truck City Ford in Buda, TX. I was completely satisfied with my overall purchase and the way I was treated by salesman Eddie Haddad. From the moment I met him Eddie appeared to be genuinely interested in providing the best possible service to me. He was extremely knowledgeable about Ford products and answered all my questions quickly and honestly. Throughout our dealings Eddie was courteous, respectful, and made me feel that I was the only customer by devoting his total attention to me. I would recommend this dealership, expecially Eddie Haddad, to anyone looking to purchase a new Ford vehicle.
Knew what I wanted, Ajay and Ryan made it easy - WillK
I found a used car I was interested in on Carfax, and contacted the dealership. Ajay Malani responded to me, and made himself available without pestering me or being pushy.
I pretty much knew I wanted the car before I stepped on the lot, and Ajay (my salesman) and Ryan (the finance manager) were helpful, patient, and took the time to answer all of my questions. I never felt pressured, but rather, just helped. I think the whole thing took maximum of two hours -- not too shabby.
Highly recommend these guys; they were a pleasure to work with.
Great Dealership with great folks - bexner
My son totaled his truck. Told the guys what I was looking for and two days later was sent pictures of a truck that worked perfectly. They go up and beyond. Customer Service is exceptional
Employees and Owners - RogercandSallyc
If you live near this dealership and want to work with WONDERFUL employees this is the place to go. Great service, VERY nice, and seemed to be honest and caring. Only problem for me is I will NOT buy another Ford. My 2017 Fusion is the 2nd Ford I have owned that anti freeze got in the engine block and I had a Focus that they could NEVER fix the transmission problem it had that almost caused my wife to have several wrecks due to it slipping. Plus I said I would always buy American, but because of a couple of foreign auto makers that have much longer Warranties and prices the same or less for similar vehicles I guess I may have to. But this dealer is Excellent, just that Ford has gone down hill. Roger Crowder in Burnet, Tx. Have a Blessed day and everyone stay safe during this corona outbreak
Wow I have never been more disappointed. If only I could... - Biancareighrivera
Wow I have never been more disappointed. If only I could give 0 stars. I thought I was getting a good deal on an electric Nissan Leaf, but on the way home from the dealership, hadn’t even driven ten miles, the car dies. I had to tow the vehicle home and Uber myself home costing all of $310.40. It has now been two and a half weeks since purchasing the vehicle and I have called the dealership almost every single day to fix the problem, they haven’t responded, or given me the correct charger. i spoke to Aaron (sales manager) once and he sounded as tired as I am of trying to deal with such a fixable problem. Then he never responded. All I needed was to be treated fair and given the correct charger for my car and to make sure the battery is in good health. Way to go maxwell ford!
Your whole office has done a great job at giving zero customer service or even attempting to right something that is more than wrong. I look forward to spreading this story on all review platforms because people should know who they’re dealing with.
If you buy a car here, no doubt they will be so nice until you walk out of that door after your purchase.
They say your approved and check all banks . Mess you... - jb
They say your approved and check all banks . Mess you score up bad. They have no customer service. The salesman just care about money not people. Management lies also. empty promises
Beware! I was quoted a price and then after dropping my... - hoff
Beware! I was quoted a price and then after dropping my vehicle off and getting it fixed was given a price of almost double. There was no additional defect found. The issue was that I was given a price from service and then told I had to request a quote from parts department on my water pump. Guess what I am not a mechanic and didnt know valves had to be replaced when they replace the water pump. I was initially quoted $1100 for labor then 152.29 for the water pump. So after tax I was expecting $1355. After repeating what I was initially quoted they were so kind as to drop it to 1474.14. I will not ever go back. Maxwell Ford in South Austin is where I will go in the future. I was told by my brother who worked in the car industry that they would be more reliable. Wish I would have asked for his advice before going to this place.
Several attempts at the same problem. - Calio
I took my 2016 Ford F150 in for a service on Saturday 1 August called the works and addition to that they look a couple of recall issue as well. I spent approximately 5 hours at the dealership, and my chagrin I realized to the trucks door locking mechanisms weren't working properly. On Monday 3 August, I called my service advisor and he told me to bring the truck back in. the Technician looked at it and said all the locks were working properly, however I asked them to look at them again. After a short while after taking my vehicle home the same issue was there, I will have to take my vehicle in a third time for the same issue. This is extremely frustrating because I have to be away from work to resolve this problem
Horrible service/parts department - Griffith is Bad
Worst service/parts department I've ever dealt with in my life. Had a takata air bag recall that needed to be replaced so that it wouldn't potentially shoot shrapnel at passenger(s). I have kids and myself to worry about so you know pretty important to have that issues fixed ASAP. Called Griffith with Ford headquarters service on the phone. Was told by Glen they didn't have the part and needed to order it and would call me back when it came in. Ok no problem. 3.5 weeks later no follow-up so I call Griffith. After 3 times of being bounced around and hung up on. I finally reached Daniel who was nice and said that they had no record of my request for a replacement part and didn't have a way to track what orders have been placed for customers. Seems like BS but he tells me that the part has been ordered and would be there in two business days. This was a Friday so I expected a call on Monday/Tuesday. 1.5 weeks later still no call when Ford headquarters contacts me for a follow up. They ask if I want to help reaching out to Griffith to find out the status. At this point I tell them I no longer trust this location and want to be patched through to another location. Worth noting the second dealership received the call and replaced my part with zero issues and had great customer service with 4 days. In my opinion this dealership isn't worth people's time.
No good!! My daughter bought a car from Mac Haik southway... - arleen
No good!! My daughter bought a car from Mac Haik southway ford on sw military location in San Antonio TX and the salesman named Nick promised to fix and clean the car up. Well they didn't do it. Nick manager just wanted to throw some water on the stained dirty seats and wipe with a rag. Once you make the deal they don't care about you.
The absolute worst unhelpful rude employee I’ve ever met.... - SMD
The absolute worst unhelpful rude employee I’ve ever met. No help. No customer service. Zero respect for customers. How are they still employed I have no idea. I will never return.
ABSOLUTELY TERRIBLE SERVICE - Michelle37
This dealership is the reason my new car is a Toyota. I have never received more disappointing service. I previously owned a Ford Focus which I took to this dealership to fix a broken door latch. This was a full year before the official recall of the door latches on The Ford Focus so I had to pay over $600 to fix it. It took several days to get my car back. After I received my car which had supposedly been fixed, the door that they had replaced the door latch on was not locking electronically. I called the dealership in hopes that they would look at it for free since this problem had only occurred after they "fixed" my door latch and they refused. I spent a whole year driving around with a door that would not lock electronically and because of this my car would make the "lock" honk while I was driving. It was so frustrating. Finally, I received a notice from Ford that there was a recall on the door latches so I took my car in to A DIFFERENT FORD DEALERSHIP and scheduled an appointment to have the rest of the door latches replaced. I was so nervous and even explained my previous situation at Maxwell to the people at this new dealership before handing them my car. Well my goodness what a pleasant change. I received my car the next day AND I was told that whoever had replaced my door latch at Maxwell had PUT AN INCORRECT DOOR LATCH ON. So not only did I pay over $600, receive my car several days later, have the door latch for a different vehicle installed that ultimately resulted in my door locking mechanism not to work, but Maxwell refused to ever accept responsibility for their mistake. DO NOT VISIT THIS DEALERSHIP.
Mac Haik Ford Lincoln
Commercial Account Manager
Vehicle Accessories Manager