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Great! - Erikkadiaz
Very pleased with everything! Took the time to work with me! Took the time to explain in detail for me to understand. Overall thankful and pleased with my experience.
Top Reviewed Specialists At This Dealership
Great Experience - FordMom
We had a great experience purchasing from Tri-State. We went in just to see options and Conner did a great job giving us all the information we needed. We came back the next day and Conner was, again, there to guide us through. He worked well with us and was patient with all of my questions. Rhonda made sure we had everything we needed as we waited through the process of purchase. Brian Humphrey did a fantastic job explaining all the paperwork and was extremely patient with my questions, as well.
Overall, we could not have had a better experience. We will definitely recommend Tri-State Ford to any of our friends and family.
Jud Mo;;we was very helpful and polite. Love my new Escape!! - RozPrice 019
5 star rating is perfect, no one gets perfect to me except our Lord Jesus! All the people were great & so is my Escape Titanium!!!
The purchase process was seamless, easy and stress free. - Joel Leimer
My purchase process was great! Everyone was very courteous and helpful. I highly recommend Fenton Motors of Pampa. The process was very well explained. I got a great vehicle without the stress of the big city buying.
Unbelievable!! - Mary Lou
I saw an Edge I was interested in and received a call from Mike Reyna the next day along with an email. We scheduled a time on a Saturday to test drive. When we arrived we were met by another salesman who quickly put us in touch with Mike. We drove the car and loved it so we went in to deal. Mike was so very up front and worked with the Manager to get the deal we wanted. 2 hours, from meeting him to driving off with our Edge Titianium was all it took!
Great!Dr3 - MATTMENDOZA68
Employees great, the manager are always helpful and the service there is on top of things. Overall reagor dykes is the place to be at
Service slow and new car sales manager is a jerk - Toms Day
They couldn’t give me an estimated time that they would be able to fix a warranted oil leak even knowing the scope of the issue. Took weeks to fix a oil pan leak
Not a good job. Don't go here. The service manager... - Oil getter
Not a good job. Don't go here. The service manager was curt and seemed to have an attitude when I expressed dissatisfaction with lube service
mistake to buy here - Rgr
Don buy here. Cannot get service and rude It is a waste of time to call. Cannot get in and will put on hold on the phone and then will be told that they are too busy to talk to you
They're quick to sell - they do not follow up on promises - Out of Twon Buyer
I dealt primarily with Joel on the phone. When we came to some sort of terms I was passed to Dennis who was supposed to finalize the deal. I was told that I qualified for a $750 incentive as a veteran, however, when I came in to sign the paperwork and pick up the vehicle Ron initially forgot - then only gave me a $500 incentive. Did he pocket the $250????
Ron was all "car dealer" smoozy and talkative. He never gave me any paperwork at the time of purchase - promising to Fedex the paperwork the next day. That was on the 9th of July. I called last week and Ron told me that he forgot and he would make a copy and send it out that day. Today is the 28th of July, and I still have not received the paperwork from the purchase of my vehicle.
I called and asked that Steve the general manager contact me - he never followed up. I had to call him back. I have not reached him yet - so I do not know what their resolution will be - if any............
If you are an out of town buyer - beware! Their commitment is to their $$ pocket book $$ and not to the customer.
Added 13 Aug 2015: Steve made amends. Errors were made on the dealers part of this deal. Fenton Ford mailed me a check for $250 that they failed to give me credit for initilally.
Joel did a great job during the entire transaction.
Despite a very strong dislike for surveys - I filled one out for FOMOCO also. It was also negative.
I believe that Steve and the employees @ Fenton Ford will make a better effort in the future.
My initial review stands because in the customer service business usually the first impression is the lasting one.