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The sales person was very cautious and helpful, she worked v - Wheeler, danny,098
Cautious and helpful and understanding, sales person waited for me to contact my bank and get a loan to buy the truck good for her
Top Reviewed Specialists At This Dealership
Great ecxperience and very knowledge about every car they - Alqinami
My husband Al and I went to Arrow Ford just to see what our options were and Arnaldo defeintly helped us with what we need it,he was very informed ,knowledge and did a good job of helping get a better idea of our options when looking at cars!Thank you Arnaldo!
Best Ford Dealer EVER!!! - Jacque Reese
This dealership is the absolute best!!! Chris Stroud went above and beyond on this deal. They started out $2k higher on my trade than anyone else. Worked with me to get one car sold and the other traded in. Searched tirelessly to find the exact vehicle I wanted and went to get it! Put me in a loaner vehicle while they looked. Very professional. Very friendly. I would absolutely recommend them to anyone and everyone. We are customers for life!!! BUY LOCAL!!!
Smooth - WTXf250
Price is always right and service is second to none. I like doing business with them because they don’t treat you like a number.
EXCELLENT CUSTOMER SERVICE - Rblev41
My name is Ray Blevins and I recently purchased online a 2014 ford F 150. I was contacted by Cody Faulkner of Stanley Ford and he listened to what I was interested in. I informed him I was in Amarillo and seen this truck and I wanted it! I informed Cody of my trade in that I had planned to use in this purchase. Cody was very quick to keep me informed of ALL the proceedings and steps he was taking on what was happening as it was happening. Here in Amarillo there is no way I would get this outstanding service from any dealership! Cody not only let me know at all times what was going on during working hours, he answered ALL my questions after hours into the 10:00 pm evening. Cody did this with a great attitude and a “no problem, happy to help” customer service. Cody not only made sure I got what wanted, he had it delivered to my front door.....4 hours away!!!!! Who does this man? I will and have already told people about this and advised them to deal with STANLEY FORD in Eastland Texas for fantastic service. I gave them Cody Faulkner’s name for awesome service.
Experience of buying new car - Shannon5656
Salesman was very friendly and patient with us while we were looking for a new car. Very helpful in helping us choose one and knowledgeable about the vehicles we looked at also. Took his time with us and didn’t push us into buying the first one we drove. He knew a lot about the cars we drove and told us a lot about them. (Very helpful for us). Didn’t feel like we had to hurry up and make a purchase.
Excellent - Bob429Has
The service was beyond reproach. Fast. Professional! I can't say enough about the service at Lawrence Hall Anson, Tx. So far as my experience goes!!.
Save yourself the drama - Unhappyshopper
This dealership overall is terrible experience but the service dept is even worse. They are so busy yet won’t expand. Lies from employees will leave you spinning your wheels that are literally in their service shop for weeks to months at a time. They beg you to leave reviews once you purchase from them which is fine until the deal is closed and you realize just how bad it’s all been.
Analysis by Mileage Shown on The Odometer - Catbird
Despite my multiple tellings of what was happening with my Ford SUV that I wanted resolved. The intake clerk had no engine knowledge and didn't pass it along to the mechanic. The mechanic finally stated I needed a new engine because he wasn't sure why I had antifreeze in cylinder #2 and he looked at the odometer and decided I needed a new engine. When I questioned him he said he wasn't sure if I had a crack or a gasket leak. I told him there is a big difference between a leaky gasket, or a cracked head and replacing an engine - he told me that he looked at the odometer and with that many miles he thought I needed a new engine. I told him that I had told the in-take people multiple times that I had a new engine in the vehicle that only had 60K miles. The mechanic said "I thought it looked like it was in good shape" He based his analysis on the odometer instead of looking intently into the problem. The clerk didn't seem to think that was a problem because he had zero knowlege of basic engine mechanics - which he admitted to me Now I have to take my vehicle to a much better mechanic who will repair my SUV based on real issues rather than the mileage on my odometer.
I am the 67 year old mother of Drdaddy and I lived this... - bullied
I am the 67 year old mother of Drdaddy and I lived this bullying given out by Chas Bayer all because I did not buy a vehicle from him. He told me how I had betrayed my community even though he had a ford saleman on staff who had been told twice I was going to buy a new car and nobody even gave me a courtesy call. He then continued to lecture me for 10 more minutes and then at the end he made the following comment as I recall, "if you aren't going to trust us to sell you a car, then you had better just not trust our service department." I took that as a slight of hand threat if I tried to bring my new little Fiesta in for service which he is bound to do. I have been encouraged by others in my city to write the Ford Motor Corporation concerning the bullying of the elderly which as soon as I can get the addresses I plan on doing. I have never bought a car from any other town and was racing a clock for special financing when they never even contacted me. My son was trying to buy it from Georgia as I am not car buying sauvey and when he called to react to Mr. Bayer's bullying of his Mom, he was also threatened by him to move it to the street to settle it. What happen to a simple,"gee, we wish we could have had your business but we dropped the ball this time, but next time don't fail to use our service if we treat you right. I will never go back to this dealership as long as this "man" is in charge since he would bully a senior citizen and other people in my community best be warned.
Stanley Ford - Sweetwater