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Too long for repair, left things torn a part - Minnie Winnie
Took my Minnie Winnie in 6 weeks ago for slide out repair. I even provided the main part. Called after 4 weeks was told it was done. Showed up and the work was not completed (waiting on parts, slide top cover and seals, which if I would have ordered would have come in 5 days or less not 4 weeks). Explained I needed the RV in two weeks to move. Called 10 days before I needed the RV back. Was told I was next on the list. Called 3 days before I needed the RV back, told I was next on the list. Called the day I needed the RV back, told I was next on the list and it would not be ready until the following week. 6 weeks to replace a slide out ram, top cover and seals which they seemingly could not complete in that time frame. If I wanted horrible customer service I would have taken it to Camping World. Left thing apart inside the RV and grease stains on my passenger seat The only reason they get 1 star is because they didn't charge me for the generator service I had already declined which the gas line was still disconnected. Too bad for them. I'm the worst customer you want to piss off as I am a resort owner who will not be recommending Trailer Source to any of my customers.
Terrible Service - kfogelsonger
The only good thing I can say about this dealership is that they had a Jayco that was just the model we were looking for. But buyer beware - as first time buyers, we discovered later that day that we overpaid big time on this, and could have saved thousands by making a quick trip to RVDirect in Iowa (get a quote from RVDirect.com before walking in this place). Of course their reason is to "cover their shipping cost," but I think this amount should cover a lot more than just that! We liked the idea of being able to take the trailer back easily for service if needed, not that I am keen on that idea at this point. We were paying cash, and when we went back to complete the paperwork & do the walk through, the trailer was parked in the garage. The boy who was showing us around it knew very little about the features he was supposed to be demonstrating for us, and nearly broke the hitch by popping it off while it was under high pressure after we asked for instructions on disconnecting it (he obviously didn't know how, and the guy he asked for help said about two words and couldn't be lowered to acknowledge our presence - he also sped around us between a narrow wall several times without bothering to excuse himself). We also had to go in rounds with them about the hitch we wanted the week leading up to this day - first they said we didn't need one that nice, then they would have to special order it, which would take a week & have to be prepaid, and finally, they magically found one in stock. The lighting wasn't great in the garage, and as soon as we arrived home, we discovered two dents, one large & one small with a crease, on the metal rock guard. This was before we had even figured out how to take the hitch off (no thanks to the guidance from the dealership; my father & a YouTube video were much more informative). We called back the next day (they were closed by this time), obviously very unhappy that our brand new trailer that we overpaid for arrived at home with two dings in the shiny metal front. This may have even happened after we did the walk through, as we were inside completing paperwork for the next hour, and the kid who showed us around was still going to replace the battery with a bigger one & do some paint touch up on the front fork that was rusting. They said we would have to bring it back for them to look at it. We both work and had to take time off to do this, but after getting it there, they said they couldn't do anything about it then and that we would have to make an appointment to bring it back. Two weeks later, they now refuse to return our calls/messages. When my fiance tried calling back yesterday, the service person who answered the phone stated that they only deal with their own customers, and he couldn't help us. He called out to his "buddy" (who we were trying to get a hold of) and said, "Hey so&so, do you want to talk to that guy with the dent problem?" Audible laughing ensued in the background, and we still didn't get to speak to him. Still no return phone call to set up an appointment. This dealership has a very poor excuse for what they call customer service. The first time we were going to take it in to be inspected, the service guy suggested we would be moved to the front of the line if we brought in donuts for all the guys. I don't even want to take the trailer back now, as I don't trust them as far as I could throw them. It would probably come back with a leak or few more dings. I think we would have received better service in Iowa (my parents certainly did). Doesn't say much for buying locally, especially if you need to bribe the service center to get in. That Good Sam Elite perk doesn't seem to be worth much at this Camping World.