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Quick & Easy! - JenniferLws
Chris is great and personable. We enjoyed working with him and were able to leave the lot that day with a car! Spent about 2 1/2 total there.
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Jeep Owner - Jeep owner 32
Our experience with Max was excellent!!! I’m so happy with our purchase, love the Jeep. We will definitely refer family and friends to him. This was our first time at Larry H Miller and couldn’t be happier with the service!!!
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No response for a quote for a 2019 Ram 3500 - Crazy
I called Medved Chrysler Dodge Jeep Ram on 4/8/19 and spoke with a male salesman who did not identify himself. I then proceeded to inquire about a new 2019 Ram 3500 build. I gave the salesman my contact information and email address to have the quote sent to. I also gave the salesman all of the options over 24,000 of them that I wanted on the build. I still have not been contacted or received an email on the build that I requested.
Horrible Service Dept. - Disgruntled Jeep owner
I bought my Jeep Liberty from these people and over the years their Service Dept. has gone down hill. It took them 5 days to just look at the vehicle and diagnose what was wrong. Ok, I'm all right with that, but then no call from anyone to advise me what the problem was or what the charges would be.
I called for an entire day and could not get anyone to pick up the phone. I finally called new sales and asked one of the salesman if he would give them a message to call. He said he would and still no call. I then drove to the dealership and found out it had been diagnosed, but no one cared to call me.
Mike is the Assistant Manager and he quoted me a price and it turned out to be $90 more when I went to pay. He came up to the window and acted as if it were my fault he had to walk up the stairs. He then told me there was a $59.99 shop charge. I had no liquids or parts that needed to be disposed of. He said it didn't matter, "Everyone pays that, its posted on the window". No explanation or reasoning for why I was paying for something that they didn't need for my vehicle.
If you buy a car here DONT USE THE SERVICE DEPARTMENT, you will be treated like crap! Never will I buy another vehicle from these people.
Nancy Luchetti is AWESOME - Diane T
I was looking for a 2018 used all wheel drive wagon. Nancy listened and worked with me to find me a good car. She showed me a great car at a good price. A used 2018 Jeep Compass Latitude. I told her I wasn't going to buy it that day because a blizzard was coming in that night. I told her I'd buy it after the roads cleared up. She didn't pressure me. A few days later I went back to buy the car. She remembered me and the car. She bent over backwards to help me. The car had so many bells and whistles! She sat with me and showed me how everything worked. She took her time, she didn't hurry me and she didn't take me to the finance guy until I was comfortable with the car.
Worst experience ever - Colorado
I just purchased a 2015 Renegade. I currently have 17K miles on it. The clutch stopped working. So, I took it to my local jeep dealership and they diagnosed the problem as a busted master clutch cylinder needing to be replaced. They say the warranty wont cover it because the car is a 2015. Never mind the fact that there are only 17K miles on it. However, $600 in repairs later, it did not fix the problem. Jeep misdiagnosed my problem, and will not cover the unnecessary parts I had replaced. Now they are telling me its the flywheel that burned out. I am told the flywheel is covered under warranty. However, since the flywheel damaged parts that are NOT under warranty, the ENTIRE warranty is VOID. So, I have a jeep with LOW miles, incompetent service shop and a new bill for $3000 in repairs. The customer service department with MOPAR warranty has hung up on me, has talked over me, has told me they wont even talk to me about the issues unless my car is at the Jeep dealership. I had my car towed to my preferred transmission shop, as Jeep charged $200/hr in labor. At this point, I had to cash out my 401K to pay for all of this and Jeep has treated me like I am some major inconvenience to their shop. They have made it clear to me that they do not care about the customer, only their bottom line. As soon as I am not upside-down on this piece of **** Jeep, I will junk it and leave the Jeep brand forever.
At this point, I am wondering if I need to hire an attorney to help me address the negligence and financial downfall they have put me in?
Any advice on how to tackle this would be great
WORST SERVICE ADVISERS IN THE STATE - jeepeople
Everything is a argument with these clowns! even a simple oil change will take them 4 hours. They will not reset the oil service reminder and have a attitude about everything. Not to mention they are clueless when it comes to diagnosing any simple issue. I have a extended service contract on my jeep and they try to deny it every time . After multiple arguments and even one screaming match, I will not go back to this dealership ever! All of there business comes from praying on women and elderly who don't know any better and they can easily take advantage of! If you know anything about jeeps, you will get a red flag after talking to any of these clowns!
Terrible service! - Tim R.
I have a brand new 2018 Jeep Wrangler Unlimited I took in 9 days ago. I had a knocking noise in the front end at low speed. Alec the service adviser on Monday was nice and called me that evening and ask to keep it another day. That was the last I heard from anyone, I had to call and Alec was always off that day no matter what day it was. I spoke to the sevice manager on Tuesday (I called) he was rude and a jerk! Wednesday was a blizzard, Thursday was a make up day. So I called Friday because, you guessed it no one called me. They couldn’t find the problem so they ask I’d a Tec could drive it over the weekend, I let him. Monday a week later, no call. I called Tuesday and they said they needed to drive it (“really” I’m not making this up) called Tuesday night and said it ready and there’s no noise. I picked it up today Wednesday and it sounds exactly the same. I personally recommend not ever going here for anything! The purchase was great with James (Andrew he goes by) but if this is their level of incompabency they do not desire your hard earned dollar!
Larry H. Miller Colorado Chrysler Jeep