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Good experience thus far and no complaints, other than... - Dheman_abdi
Good experience thus far and no complaints, other than that the sales guy told me he is going to email me the sales documents with the price tag which I’m still waiting. He said he was going to email to me yesterday and I have not received as of now.
Top Reviewed Specialists At This Dealership
Truck was seen by 2 other dealerships. Mitch and his team... - jbonemalone
Truck was seen by 2 other dealerships. Mitch and his team were professional and took the necessary steps to ensure that my vehicle was fixed the first time.
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Knowledgeable & Fair- Grateful to have found them! - jhquality
We were looking on line for a used car and found the one I wanted at McDonald West. Johnny was new, but knew cars and helped us review all aspects of our purchase. You don't have to have your guard up when you visit this dealer. They worked with us and I drove home the car of my dreams. I highly recommend them!.
This review might get a bit lengthy so Ill cut to the... - julian
This review might get a bit lengthy so Ill cut to the chase and fill in some details after. I bought a Certified Pre Owned Mazda 6 from them and the sales dept. was great. Everything was straight forward, no hassles, easy peasy. There were a few things with the car that needed addressed. The front bumper needed repaint and the windshield had a considerable chip in it which was going to crack as soon as we got a cold snap. Fast forward over 10 weeks and the car has been at the dealer more than in my driveway for what were a few simple things, and better yet the windshield still hasn't been handled.
Now for a bit of detail. I scheduled the car for the WE OWE YOU LIST with the service dept. They not only failed multiple times to accomplish anything on the car or the list, but the car sustained damage while in their care. When they finally repainted the bumper it looked like a xxxxxx did the work. Not only was the paint job xxxx poor but when they put the bumper on they just slammed it on so it was puckered and overlapping adjacent body panels. Then to add insult to injury they managed to put a dent the roof, and the window tint was scratched beyond repair. Then they tried to tell me the car was all good. So I take the time off of work to go pick the car up and and when I saw the added damage and the paint job they did give me a loaner while they fixed the car.....for 6 WEEKS!!!
So I finally get the call again to pick up the car. The paint on the bumper was satisfactorily fixed and the dent in the roof was fixed, also they did fix the tint in the window, but the windshield still has a crack from the chip that wasn't addressed in a timely manner which turned into a crack when we got a coldsnap. The windshield was part of the WE OWE YOU LIST!
Then I come to find out that at some point they lost my key FOB and reprogrammed the car to a new key FOB and only gave me 1 FOB. Never told me about it and the way I found out is I had to pick up the car one night with the extra FOB (my wife keeps the FOB in her purse) and the FOB doesn't work all of the sudden! I looked at the FOB that I got when I picked up the car and it is definitely a new unit and not the original FOB.
I am extremely disappointed with the quality of workmanship at Groove Mazda and it seems the guys in the front Ron Baca and Joe Franz are left twisting in the wind while the guys in the back run a muck and it doesn't seem like management has their back. Especially when Ron told me he had to pay for the repairs out of his own pocket which does seem like a bit of BS to me.
Now granted this is a very condensed version of events and there were other things that I could speak to, none of which would shine a good light on the service department at Groove Mazda but if you have read this far I think you get my drift. I wouldn't trust those guys to work on my lawnmower.
I brought my car in for it's first service and a concern... - Jason
I brought my car in for it's first service and a concern I had with some odd wear on the soft top. I arrived and Matt looked over my concerns and let me know what to expect.
I stayed there at the facility, the typical free coffee/water/soda and a clean newer space with plenty of seating.
The service was completed within the quoted 90 minutes. I was sent a link to a video explaining what was done and what the tech found with the top. This bit here was top notch!
The video addressed my conerns and the dealership didn't just take ownership of all my concerns, they did one better. They took responsibility for the wear, and with Mazda USA offered to replace the top due to wear.
The great part was one of my concerns with the top was user error. In the video the tech explained the correct way to close the top. I was slightly off, surprising since it's such a simple task but it was my bad.
They didn't have the part in stock, no one in the state did really. So they had to have it shipped in and kept my car. They did provide a loaner car.
There was a delay in shipping and the repair took longer than originally quoted. No problems here since it was communicated and I don't know a dealership that can control the weather.
When I was able to pick up my car it was a full 7 days later 3 more than originally quoted due to delays. All was handled correctly. On inspecting the car there was some damage to the paint.
This is where it gets even better. They addressed this issue directly and with the same professional manner they did my original concerns. I had to schedule another appointment to bring it back to have it sent to the body shop.
When the body shop got my car Mike, the service manager, contacted me directly and offered a couple of solutions which is great. Explained the pros and cons of each and gave his suggestion but did allow me to decide on what route to go.
I'm happy to say I've got my car back and I'm thrilled for having such a great experience with a dealership service department considering how much of a bad rap they've gotten.
I will be going back.