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Great used car buying experience - This is a sales scam
Nick and the guys over at Longmont Ford did a great job getting me into the truck I wanted. Would deftly recommend these guys they take the time and the effort to make you comfortable with your vehicle purchase. 5 star all the way.
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Your Sales and Leasing Consultant
Buying new car is nerve racking but Andy made it refreshing - Steve G
Explorers from Phil Long, I fill I have always got a fair deal from them. I also been treated very well. Andy Kroening has sold us our most resent Ford Explorer. Andy did really well on going over everything about the vehicle. There was no pressure and we wanted a particular color. He even told us which dealers had the only two in town that fit that description. He took as much time as we needed until we were satisfied with the deal. Then after we agreed with the deal, he got the vehicle sent to Phil Long and had it ready the next day. He took a lot time with us that day and went over all the features with us and told us about the class they give to get you familiar with your vehicle. He also told us about the online video that can help you learn about your vehicle. We fill that we got a good deal and was treated very well by Andy. Phil Long has always taken care of us in the past. I will deal with them again.
New vehicle purchase - rewarded
Purchasing a vehicle is most always a challenge, this time it was not, The whole process took less than two hrs. from start to finish. Matt Sanders in Sales was great and worked with me to get the vehicle and price I could make work., Jason in Finance was supper, very personable and his information on financing was very helpful, with out any pressure to add services to the price. He is also a Veteran, Great person to get information about financing a vehicle. Thanks guys for all your help to make this process go smooth. Steve
Very good experience,thank you - Yenni19
Thank you, for everything , Ricardo Marquez and Russell Michelson, you guys were a really big help and they both explained everything really well and the process was good we were looking in other dealers and you guys were most helpful. Our car (Ford Explorer) is wonderful.Thank you for all you’re help.
Service on F150 - Rem
The time I was told was correct to the minute the work was great will use service dept in the future. The price was fair as well.
Fantastic dealership - Paul.Petroskey
Have used Jeff for a number of Ford leases and every time he has made it incredibly easy and fast. I’m not picky when it comes to cars but every time he seems to find one where I can’t imagine driving anything else. If you’re buying a car in Denver/Boulder metro, go to Sill-TerHar and talk to Jeff Callies.
Desk Manager - Mark Fairicy - FordHater
Was at this dealership to pick up my vehicle and was told to come back the next day as my salesman was out for the day. The vehicle was paid for and I was expecting to pick it up that day. The Desk Manager responded that I was making him mad and was told to go sit down. I responded with: I am the customer and I prefer to stand. You however need to go back to your desk and sit down and do your job. This guy has no idea what good customer service is. This dealership is in serious danger of losing customers with this guy in the Tower. Mark Fairicy is a complete xxxxxxx as far as this customer is concerned. Never, ever buy a car from this dealership if he is working there. He needs to take a seat. The vehicle was filthy and had no gas in the tank.
Oil Change - jjlittle
Took my new car in for an oil change without making an appointment. They said no problem and set up a lyft to take me home and pick me back up when it was ready.
Our Sales dealer was great. Worked with us. We got a great d - Annabanana1
Tito our sales guy was helpful. Worked hard for us. We were in and out fast. Was to the point, we got it done. Love the color and the Edge it self. Couldn't be happier.
Big Mike is unproductive - gsg
Had to have an air bag replaced, took a year. Now another air bag needs to be replaced and it has been 3 months to no avail. All recalls. Left 3 messages...really? a vehicle dealership lets its phones go to voice mail??? AND does not return the messages left. They blame it on Ford, so does Ford answer their phones now? Have always had problems with Big Mike's operations...not a thing changes except for the people.
Disrespectful. Horrible workmanship. - Nestora
I took my Focus ST in to get a recall notice checked and fixed. They kept my car for a day and a half. As soon as my car pulled up I noticed my front plate had been somehow damaged and was literally hanging half off. As I drove it home I noticed there was an intense and loud screeching sound as I rolled the passenger side window down!! And on top of that, now there is an ongoing ‘squealing’ sound coming from the a/c unit which gets much louder as you turn the fan up. I thought it was so weird these issues came up all of a sudden because all Ford did was fix 1 of 2 of the recalls which was repairing a latch on the hatch. I called Autonation Ford, spoke to a couple people, including one of the bosses of the service department I believe was Mike, who was extremely rude and disrespectful. Mike didn’t even allow me to finish speaking before cutting me off multiple times as I was trying to explain my concerns. Instead of offering to take a look at my car again for the damages they caused, he told me none of those issues correlate with what they looked at. Which I agree, they don’t, BUT THAT IS THE ISSUE. And I understand people calling and trying to get repairs on issues they already had on their cars which is why they must have to be cautious about that. But when I was asked if my vehicle had any other damages or things that needed repaired at Autonation Ford I told them no because that was the case. And once I picked it up they didn’t notify me of any other repairs that needed to be done after they looked at it. I also called them to notify them of these new issues just a couple days after I noticed everything. It’s just a shame that they’re not willing to stand by their work along with their mistakes and take care of their customers the best way.