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Friendly, welcoming Scott Hartwigsen - Karen L Weinmeister
We are very comfortable at this dealership, they and especially Scott Hartwigsen makes every effort to please and answers any question. The service department follows through after the purchase in the same easy way.
He said/He said - but yet I'm out $900 and have a problem - TimOBrien
Please read this in its entirety and decide for yourself whether you wish to do business with King Chevrolet.
I have a 2006 Impala LTZ that has been a great car for many years. About 1 year ago, I had the oil sensor fail and I attempted
unsuccessfully to replace it myself. In the process I shorted out the 'body control unit' which I understood to be a dealer only fix.
Therefore, I towed my inoperable car to King Chevrolet.
It took over a week and in the process I had a few conversations with the service manager. I requested that he please replace the
oil sensor and change the oil and filter as well. It was a hefty bill, but worth it to get my car working again.
Jumping ahead several months my next oil change came due and I took it to a local shop very close to my work. I was called by
the shop manager and asked to please come inspect a problem they found. When they unscrewed the oil plug, it came out stripped and
number of broken heli coil threads came out with the plug. In short - somebody previous to them had stripped the oil pan threads and had attempted put in a heli coil to fix it. This second shop manager was very concerned as to whether he could install a new plug and have it seal and hold oil. Thankfully it did. But it's only a temporary solution for a major problem.
A couple days later I called King Chevrolet and spoke to a manager of the dealership. This person assured me they would address the problem and I just needed to bring the car back.
That day I received a call from the service manager, the one I initially worked with and he told me that he had no record of making an oil
change during the first service visit and the stripped oil pan was nothing they were responsible for. However they would fix it for the estimated cost of approximately $900.
I told him that I had specifically asked for the oil to be changed as part of the initial work to address the body control module problem and he again stated, they have no service notes that they had
actually changed the oil. I took the car from King and no further payment was made for their 'diagnostics' work of the stripped oil pan.
So, in summary, I brought a difficult car repair to King Chevrolet and they did get my car working again, for which I was grateful. However, upon further service work (an oil change) I discovered a stripped oil plug and a very shoddy repair job, which is now a very expensive fix for me to incur.
I cannot absolutely prove that King Chevrolet damaged my oil pan, but I certainly did asked them to change my oil, and according to the duration of my oil reset light, it appeared I actually had fresh oil in the car.
In turn, King's service manager is stating that this damage is not theirs and they have no proof that they actually changed my oil as part of that initial service work.
So, I'm out another ~$900.
So I ask you the reader, is this the sort of place you wish to do business with? I have decided most certainly to never give King Chevrolet my business again.
Tim O'Brien - Longmont
Great experience - Julie14
Called and talked to Whitney about a vehicle. We set up a time to meet the following week and she was waiting on us when we arrived. She knew the details and features of the vehicle we were looking at and others - she provided great insight! No pressure at all, great experience with Whitney and Jaime.
Dellenbach Motors - Completely Clueless - Beware
The worst salespeople I have ever encountered; especially the Internet sales group. Could provide no information on the car they were selling and was turned over to 3 different sales rep each less knowledgeable then the one before. STAY AWAY