Find the best dealership for you.
Find good folks to fix your car.
Find the right car for you.
Make sure your car is safe to drive.
Quality group - VW
Professional and courteous staff from the first phone call placed, updates, and getting the car back.
The environment of this service center was the most pleasant ever experienced!
Top Reviewed Specialists At This Dealership
Internet Sales Manager
Above and beyond customer service! - missannafaye
I honestly could not have had a better experience with purchasing a car, for my first time too! Tyler and Matt were both very welcoming and accommodating - fitting me in for a test drive that day. Tyler was clearly knowledgeable and helpful during the test drive and throughout paperwork, answering all of my questions. The entire experience was not rushed and I felt I was listened to and cared for, considering I was going in alone to purchase a car their patience and attentiveness was a HUGE deal for me. The entire staff makes an excellent team and I was more than happy that I ended up making my purchase through them. If you're unsure of a dealership (as I was) I would absolutely recommend visiting Mike Maroone VW for an above and beyond customer service experience. BONUS: They had my dream car! I'm totally in love with my Alltrack!
Severely Disappointed - John M
I dropped my car off at Bob Penkus VW on 8 Apr for multiple issues. I had asked the service advisor if there were any discounts I could get since I was looking at almost $600, the response? “Look online.” One major issue I brought it in for was a grinding in the front end (like front axle) that I had brought it in for a previous 2 times and they replaced different parts but the noise was still there. So, I was charged $135 for a noise I’ve brought in repeatedly and they said it may be “roof supports” although the noise is in the lower front-end.
I was charged $89 for a front-end alignment as my car pulled to the right. AFTER they “aligned” it they stated they can’t adjust the “toe” because that would take another $200+ and the car STILL pulls to the right and their response was “it’s straighter.” So, either they didn’t know enough about a VW they work on to say they can only partially adjust it or they deceptively did the minimum and charged me the maximum. On the alignment I had requested prior to the work that I get the measurements before and after so I could take it back to Big O where they supposedly aligned it (tracked straight before, not after their “alignment”) but VW gave me some illegible copies that you can’t read the measurements on, so I don’t have the measurements and I’m out $89 and it still tracks the same.
Their ”WorldClass Inspection” noted my tires were at 10/32’s, but the tires are brand new, so either they are lazy or don’t know how to measure.
I called Fri afternoon to see the status of my car and left a message, but received a call back about 5:15 (too late to go get my car) stating it was done. When I picked up the car on 15 Apr, the rear brakes made a serious grinding noise when going forward and backwards. I pulled it back into the bay and was told I should “replace the rear rotors” which wasn’t even mentioned in their “WorlClass Inspection.”