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It was a good experience. - Derry
Everyone was willing to help when needed. Our salesman was new and just learning his job but with the support of other he did fine.
First rate Service - whiteelk
Teton Motors Jackson Hole handled this complex onboard computer / electrical issue on my new Silverado with professionalism and care. I had urgent travel/business planned for the day I encountered the issue. Bruce and Dave took the truck in right away, made some software updates and gave me the go-ahead to travel. I did encounter further computer glitches during my travels. When I returned Teton Motors took the truck in right away and through hard work and determination fully addressed the issues. A first rate service organization.
I'd only recommend this place to very experienced car-buyers - FlashBarry
Before i begin, the car I purchased is fantastic and well taken care of. The quality is not in question, but the service itself. They royally screwed me over in several ways, intentionally or not. Not only did they send in the paperwork incorrectly to the bank so the loan never went into my account, causing me to almost miss my first payment, but they swindled more money out of me without fully consulting me what all the total costs would be. Both men that i spoke with seemed like class-act guys. The main guy i dealt with initially was fantastic and he really did help me out so much. His name was Jason and he did a fantastic job taking care of me and helping leave there with absolutely no complaints about the car itself. However, as soon as I went to his higher up to get everything situated is when all the problems began to arise. My bank had to explain to me the several things they had done wrong and we had to go get them resolved. Granted, I hadn't been too experienced working with a dealership on my own at that point, but they were not straight with me and made several unprofessional mistakes that made the whole process much more of a hassle. I understand that business is business and a salesman will be a salesmen, but that is no excuse for lack of communication or to be sneaky. That is bad customer service. All this being said, I feel that i got the car for a great price! It hadn't been detailed yet when I first drove it and they went above and beyond in getting that car as perfect as they could for me to drive it off the lot. However, all the extra fees they added on to increase the price without giving me all the information was unacceptable. Regardless of whether they were simply rookie mistakes or salesman manipulation, I won't name the one I had the troubles with.
Jason Murray, on the other hand, was one of the BEST salesman I've ever dealt with, in an out of the car industry. He, at least, deserves to be recognized for doing an outstanding job! Ask for him if you go and he will take great care of you.
Wackerli GMC service sucks - Ralph Dickenson
Absolutely horrible service and communication from the GMC service department. Took it in to have two valve cover gaskets replaced as well as an oil sending unit. Took it in on a Thursday and got it back Friday.. that would be the Friday 8 DAYS LATER. They blamed it on freight, never took onus for it themselves. I wouldn't wish them and their lack of professionalism on anyone.