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Level of care keeps us coming back... - Toyota Camry/Sequoia/Tundra/Mr2/PRIUS
Thank you for the 10+ years of service. Each time we get work done we are confident the work completed will only make our Toyota experience extend beyond our expectations. Hey thanks again!
Top Reviewed Specialists At This Dealership
Awesome experience- so helpful and fair! - happymazdaowner
Was very pleased- Jared helped me pick out the right car for me- I got a CX-5 Touring- he was so helpful, not pushy at all, and worked with me on my trade in. Would absolutely recommend Orem Mazda!
Working hard to make you happy - fordguy9
After a bad experience from a big dealer down the street, stopping in here for a great deal and being treated like a king, was a big relief. The experience I had with them reassured me that not all car salesmen are dishonest and sneaky.(like down the street) I will be back to buy vehicles in the future and be sending anyone that asks about buying a used car their way. Thank you for the peace of mind.
Easy, Fast, and knows his customers! - KB
Best cars for the value then go to Robert Marsh Auto and Truck. He will find just what you need in your budget range. GO.
Great and Personable Team - TomS
Mike Ames is a topic notch sales rep for Hyundai Lindon. We reviewed the Tucson then the Santa Fe and went on three test drives with Mike: First with a Tucson, then Santa Fe SEL, lastly with Santa Fe SEL Plus. Throughout Mike was patient and observant and provided insights on each car. After we left decided with the Santa Fe SEL, and was to wait until the next morning to pick it up, Mike was equally courteous with my call later that evening that we prefer the Santa Fe SEL Plus instead. Mike and the Service Team brought the Plus down for us from Salt Lake City that evening and made it ready for trial run, a look and go over with the features of it, allowed for yet another test drive of the Plus before we settled on it the following morning. Love the car. Very happy with the process and hope to work with Mike when we come back in a few years. PS: During our first buy, June 29, 2012, Blake Murdock provided special attention to our first Santa Fe (2012) buy. Keep up the good work Blake. The personable, unpressured environment is much needed. Tom & Marji
Fast and friendly - Rlbowen
I was greeted quickly by a friendly sales associate that made me feel right away like I was his friend. The rest of the process was top notch. I got a more than fair price for my trade and a great deal on my new car.
Lied to on the phone - Ody84635
We live an hour and a half away from this place, so I called to see if it would be worth our time running up there, he ran numbers and gave us a price that would be the lowest they offer, plus the $2000 over blue book price they were offering, which would put us in for what we were needed. My wife drove up there today to be told the most they could give us was the price he told me would be the lowest, on top of it all the price he said could be the most they give us included the $2000 voucher. Ryan Peterson I believe his name was, lied right to me on the phone and wasn’t even willing to compensate anything for a waisted trip.
Very poor and unprofessional - Frankie R.
Full of lies and hidden fees. Bad service and no one in charge that will amount up to anything. I highly recommend going somewhere else that will treat you much better in the LONG RUN
Terrible Experience - G
I purchased a vehicle from them on Jan. 2, 2019. From beginning to end it was an absolutely terrible experience. 1st, the Finance Manager was rude so my friend that accompanied me asked him "how long have you worked here." The guy replied, "A long time. I've had a few different positions. I used to be the finance manager years ago and recently returned a few months ago." My friend then asked, "Do you like your job?" The guy replied, "I hate it but luckily my wife and I have some money saved up so I can take an extended break from it." 2nd, there were some figures overstated on the financial break down. Naturally, I asked them what represents this figure. Joseph Muhlenstein (my salesman) didn't know. So of course it was the typical care salesman antics of, "Let me ask my manager." This went on several times. Then the "happy" finance manager came out asked me, "What's the problem." I asked how he came up with the line item on the finance sheet? He said, "he didn't know." 45 minutes late he mysteriously figure it out. The finance manager kept trying to get me to finance through the bank they use (you know, kick backs). I said no I plan to use my credit union (AFCU) because I had already completed all the preapproval paperwork and they were offering a better rate. That made him mad! He said the dealership did not work with America First CU. We then agreed I would go to AFCU first thing in the morning. It was getting pretty late at night and everything was closed by then. We also agreed since I live a considerable distance away they would mail my license plates to me when they came in. 3rd, I purchased the car on a Wednesday night. The following day, Thursday, when I went out to the car I noticed a considerable amount of oil on my garage floor. Also, there was no windshield washer fluid in it (something I brought up to Joseph Muhlenstein after I test drove the car and he said he would take care of it - he obviously didn't. So I attempted to put windshield washer fluid in the car and it was draining out as fast as I was pouring it in. Nonetheless, the car was towed to a mechanic and it was repaired. Then I went to my credit union, completed the rest of the paperwork and they said they would get the check right out to the dealership. Friday morning (basically 1 full day after purchasing the car) I received a message from Joseph that said if they didn't receive the check from my bank by the end of the business day they were going to come and pick it up. This went on for awhile and I finally told him to come and get it and I want to be reimbursed for the repairs that had to be done to the car. I definitely didn't appreciate the Autosource Lindon insinuating I was a thief! 4th, exactly one week before my temporary tags expired I contacted Joseph AGAIN inquiring about my license plates. He said he would overnight them to me and we confirmed my address. So of course my temp tag expired and no one knew where the license plates were. I called the dealership and was transfered to Veronica (the person in charge of title and plates), I received her voicemail so I left a message. In the mean time I received an email from someone named Athina saying the Lindon dealership is under new management and her name is Katie Dion. Again I called and spoke to the receptionist, explained the situation and she said "Veronica doesn't work here anymore." So I asked for Joseph. She said he had the day off. Then I asked to speak to the manager Katie Dion. There was a long pause and she replied, "I've never heard of anyone named Katie Dion." I told her about the email I received from someone named Athina. She said, "There's definitely no one by that name working there. The following day I received a call from 'the new girl who had taken Veronica's position. She said she mailed the license plates out to my address and she showed they were signed for at whatever time. I told her I would remember receiving them and I didn't. Then I went to the post office and was told there was nothing there for my address and I was advised to check with the DMV. Went to the DMV, they said I could pay to get new plates. I called the new person back and asked her for the tracking number. She provided it and we confirmed my address again! I went back to the post office and guess what???? They had them because Autosource Lindon mailed them to the incorrect address. On to the next and hopefully final problem. Today I received a not so nice letter from my credit union stating they have not received the title to my car from the dealership yet. I refuse to contact Autosource Lindon again and will pay out of my own pocket to get another title from the DMV. DO NOT DO BUSINESS WITH THESE PEOPLE!!!!! YOU WILL REGRET IT!
Complete Nightmare - carguy
I am a very reasonable, very hard-working military member who has been through an absolute nightmare with Asay auto. Please stay away, there are plenty of other internet dealerships who would gladly take your money and provide better service. We had recently moved across the country to Idaho. We found a VW Touareg at Asay Auto and decided to drive down and purchase it. We called ahead to inform them that we were on the way, they said they would clean the SUV up. We arrived at the dealership and initial impression was that it’s just a bunch of college age guys hanging out, instead of a dealership. The first greeting we received was from a young guy with a basketball who said, “sup guys”. We looked at the vehicle and asked why the low fuel light was on and why is the interior so dirty? He responded with, “It’s pretty clean, but I will go put gas in it.” They never cleaned the vehicle any further and put 3 quarters of a tank of fuel in it. We should have run at that very moment but unfortunately, we did not, we instead purchased the VW suv. I should note that we declined the 3rd party warranty they offered, I will touch on that further below.
Initially everything was fine with the vehicle, although on the trip home from the dealership we noted that the steering light came on. About 1 month and 2,000 miles later I came out of work I inserted the key, the display said “steering fault pull over”. The steering column was locked, the car would not start and it was immobilized. We called a wrecker and had it towed to the VW dealership. The VW dealership diagnosed the issue as a sensor on the steering column, and to fix this issue you must replace the entire steering column. $1800 in parts and labor from VW. So far pretty straightforward right? Well, the mechanic pulled the fault code and found that this vehicle threw the “Steering Fault” code 38 times before failing. 33 of those faults happened before the moment (16wks up the day prior to purchase) we showed up at the Asay dealership. I posted a review of my experience online and received a call from the owner. He initially asked what they could do to help, I explained everything above. He responded with “we do a detailed full inspection at our facility” and “you should have bought a warranty”. (Be aware that since this issue existed prior to the date of purchase, if I purchased the 3rd party warranty then it would NOT have covered under the warranty.) It’s not detailed enough to find a major system fault that occurred 33 times clearly. Based on the fact that this issue existed prior to purchase, I requested that the dealer pay half of the cost of the parts (very reasonable right?). The dealership said no, but stated that he certainly would get A.) His tax discount applied from the VW service center B.) a specific % off the total price. The day I show up to pick up my VW from the VW dealership, I asked the service center if Asay had called about a discount, they responded yes, and I sent him so forms to fill out, but he never sent them back to me. At this point I had no choice but to pay the entire amount and luckily the VW dealer gave me a discount for being Active Duty. When I talked to the owner of Asay, he played dumb and acted like it was VW’s fault of course. This entire process was an absolute nightmare and it is still not over, we have secured a lawyer and will be resolving this issue via the court system. In any case, this entire issue would have been prevented if they did any sort of detailed mechanical inspection or pulled the error codes at any point OR if they had simply said, yes we will cover ½ the cost of the parts since it was our issue before you sent you out the door with it. Complete nightmare!
Lies, all lies - nck snpr
I purchased a 2016 Mazda 3 (25000mi) with a branded title, I asked and was told that the only damage the car had suffered was the front bumper, headlights, grille, and rear bumper. Upon delivery, it was obvious the entire right side had been replaced and the entire car repainted, during the repair the headliner was removed, horribly creased, and put back that way. I was also told taxes would be combined in the financing and were not, I ended up paying clean title price for a salvaged car.
I went in to the dealer because of a used truck I had... - jeepinjeffery
I went in to the dealer because of a used truck I had seen on the internet, ksl.com, as well as from passing by. I walked in and was greeted by the manager, who was actually the only one there. I asked him about the vehicle and he was upfront with a problem explained one of the known downfalls of the vehicle, a loud transmission, but he had taken it to a reputable shop and everything checked out fine.
He made a copy of my license and gave me the keys along with a dealer tag and let me take it out on my own. First thing I noticed was the loud transmission, just as he had said. The vehicle ended up not being what I was after so no purchase was made, but the "salesman" wasn't pushy or rude. He was very polite and courteous as well as honest and upfront.
I still drive by his dealership to see if he has anything that peaks my interest, I would recommend this dealership :)
This is my third vehicle I have bought from GT AUTO SALES... - happycustomer98391
This is my third vehicle I have bought from GT AUTO SALES they have always gave us a great deal and the car we want I always refer anyone I know there. There selection is always top of the line with hard to find cars and trucks.
Assistant Service Manager
Brent Brown Toyota